Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

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“Order number 001260173039- ordered and paid for on the 08/11/2021- delivery expected in time for my Mums 91st Birthday on the 15/11/2021. Its Now 18/11/2021 and still no delivery. Have tried to call 08000-329-329 and still on the phone some 20 mins later. Sent email 2 days ago and no reply. What excuse's can i give my mum and what a bad service.”

Helpful Report

Posted 3 years ago

“19th October Wilko Metrocentre Gateshead. Sent to card only to pay point for my goods . When i used my debit card to pay and after i completed the transaction it asked if i wanted a receipt i pressed no. Then it come up asking for payment again. So i just assumed it hadn't went through and stupidly used my card again. When i realised what i had done i asked a male member of staff to check it for me i explained whst had happened. He got a female member of staff ,she said to carry on and press yes for reciept this time she pressed it and handed me receipt . So i checked my bank account to see if the amount had been taken twice . It showed it had , i was assured that it would sort it self out , as she said it was only showing up on the system as going through once. So i waited a good week and heard nothing ,also checked my bank account and still showed transaction had went through twice. Waited another few days contacted my bank they said yes payment had went through twice . So contacted customer services and they assured me they would contact that particular store manager and they would be in touch within the next couple of days either by phone or Email. Yet I'm still waiting and heard nothing, now it is only a small amount and they are probably thinking why make a fuss. But iam not a multi millionaire unlike Wilkos owners and would like my money back, those small amounts all add up. I have always used Wilkos for paint, household goods and pet food. But i have lost faith and won't be using them again .”

Helpful Report

Posted 3 years ago

“No Click & Collect available at Ellesmere Port so forced to order for delivery. Delivery was late by 2 days & no update from either Wilko or courier. Package arrived badly damaged. Not what I expected for an item that cost £45. Not shopping there again, disgusted. Sort yourselves out Wilko, if you can’t cope close down.”

Wilko 1 star review on 4th November 2021

Helpful Report

Posted 3 years ago

“Went into the Birkenhead branch today to do a bit of Christmas shopping. Got most of what I wanted. Lots of stock sitting in cages on shop floor. Must have lost out on loads of sales. Very friendly cashier called Catherine. She was so pleasant.”

Helpful Report

Posted 3 years ago

“Shocking customer service and staff all miserable. What has gone wrong with the brand name, wilkos ?????”

Helpful Report

Posted 3 years ago

“Visited the Folkestone branch.was shocked how grimy and dirty the place is! Staff moribund manager needs to up the tempo there . Shelves dirty where consumables are.also around the back we saw rats! Definitely will never go there again”

Helpful Report

Posted 3 years ago

“We used to shop at Middlebrook store Horwich at least once a week,great for pet stuff, toiletries ,d.i.y .But nobody on tills ,they push you to self service which are basically rubbish,so easy to have something charged twice, anyway we have found Middlebrook B&M bargains have most of what we need and have proper till checkouts,so we'll continue to give Wilko a miss unless the properly manned tills return and suspect others will do likewise”

Helpful Report

Posted 3 years ago

“Visited the Blyth, Northumberland store today, Saturday 16th October 2021 and received excellent customer service thanks to Gillian! I called in after seeing a triple pumpkin online but sadly the shelf where they were on display was empty. I approached Gillian to ask if Wilko would be getting any more in and Gillian went out of her way to help. It was so refreshing to encounter such a pleasant, helpful customer service assistant for a change! Gillian was clearly busy, but nothing was a trouble, she went to the other end of the store to check the stock and discovered that more stock of the item in question had just come in. I left Wilko a happy customer with my purchase knowing the little ones trick or treating with their parents will love the light up pumpkin I will have on display in my porch for Halloween. Many thanks Gillian :-) you are an asset to Wilko!!”

Helpful Report

Posted 3 years ago

“Lovely product speedy delivery”

Helpful Report

Posted 3 years ago

“In-store shopping at tills is horrible. Where are all the till staff that used to work in-store? Self serve is useless. Hate this shop now. No wonder customers get frustrated. Bring back till staff. Xmas is going to be a nightmare in this shop, so I will shop elsewhere with a more pleasant in-store experience.”

Helpful Report

Posted 3 years ago

“Went to Norwich store and served by Dee. Excellent help as needed help to pack. Polite, fast and was also helping her colleagues with queries. She should be staff supervisor.”

Helpful Report

Posted 3 years ago

“Went to the Llandudno branch to purchase paint. Unfortunately the paint I required was not on the shelf. So Wendy a member of staff went to search the stock room, although she didn't manage to locate the paint I needed instore, nothing seemed too much trouble for her and she did her best to help me, and checked stock at the next nearby store, I picked it up the very next day.”

Helpful Report

Posted 3 years ago

“Went to syston Wilko today self service tills were card only.Not everyone uses card for payment,myself included.Had to go to the other end of the store where there is just 1 till for cash payment wait in a que what felt like forever just to pay by cash then back to the other end of the store to get back to my car its a no brainer to have 1 cash till at each end of the store Management need sacking and won't ever go there again wake up wilko people will shop else where you will lose trade .Disgusted shopper””

Helpful Report

Posted 3 years ago

“The Folkestone Wilkos is a bit dirty and grubby and small,I was a bit shocked by the low standard of the place,. I would never buy any food from there.all in all a bad experience! Avoid if possible!”

Helpful Report

Posted 3 years ago

“Wilco is a good chain of stores, you can find a lot of useful things. When we are in Britain, go there. We went with my husband in Leeds, entered one of the Wilco stores. The consultant approached me and said that any product can sell from this store at a lower price from a special warehouse. But without a check. His name is Natalia Abbasova. Address in the store, in my opinion, 47A Cross Centrality, LS15 8EU. We refused because we do not support fraudsters. After that, the incident was a sediment ... Now I do not want to visit your store. You can wait for the threat.”

Helpful Report

Posted 3 years ago

“I used to really like Wilkos Stafford, they had some good products. The last few years its gone downhill. I no longer shop here. Self service tills are a waste of time, where is the role of customer service in this? One till worker and a long queue for cash only. The last few times I was there I noticed ridiculously high prices and less products. It's a waste of space. The staff are miserable too.”

Helpful Report

Posted 3 years ago

“Waiting since May for my order and 4 months later I haven’t received anything. They keep delaying my order. They have confirmed my delivery date this morning and then cancelling my order a few hours later. Worst experience ever.”

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Posted 3 years ago

“If you want to pay by card in Blackburn you have to use the self service. They had signs on tills saying cash only. This discriminates people. Not everyone wants to use the stupid self serve machines. As a society where we are classed as free citizens WE should decide if we reach a till that is keeping someone in a job, whether we pay by cash or card. Wilko's are going to lose customer's very quickly keeping this up. Bring back the service where humans are on tills. It's much quicker and incase the head honcho's of Wilko's don't realise, this is the way to force people out of the high street and shop online with cheaper companies or companies that have better service. Home bargains and b and m are my go to now. NO self serve, employing local people to serve on ACTUAL tills, much better for those who want to choose how to pay. NO discrimination for disabilities or the fact people just don't want self serve.”

Helpful Report

Posted 3 years ago

“Since you have changed to self service tills in Blackburn store, it is a very slow process. Staff telling you that unless you are paying in cash you have to use the self service tills. There use to be a que but it was a quick process with well trained staff. Ended up putting my items back.”

Helpful Report

Posted 3 years ago

“I just want to say how helpful Fran at the Fareham branch was in sorting out our problem as we had an issue with printer ink. we went into the shop she stayed on the phone to customer services until our issue was solved even though it took a while ,nothing was to much trouble for her to help us with this issue she is a really nice helpful person and we would like to thank her.”

Helpful Report

Posted 3 years ago

Wilko is rated 2.6 based on 649 reviews