Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sofa bed and bed for my second home in Cornwall. Liked that all the items were British made and had a more traditional feel than others which suited our house. Items arrived and look great. Good service all round too.”

Helpful Report

Posted 5 years ago

“Ordered the Foxcote sofa bed as wanted something that looked like a sofa and was stylish but could use when friends and family stay in my London apartment. Looks gorgeous and very comfortable.I received helpful and friendly staff throughout ordering and delivery.”

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Posted 5 years ago

“Appauling customer service. Ordered 9 weeks ago. Still no sofa. Nobody can tell me where it is and nobody seems to care either.”

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Posted 5 years ago

“Ordered an Appley as was perfect for guests and easy to roll out and put away. It arrived this week a few days ahead of 5 weeks which was great and fits perfectly in our study. Looks stylish and comfortable. Can't complain. All top notch - service and product.”

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Posted 5 years ago

“My bed and mattress arrived and are beautiful. So comfortable too. Very happy thankyou for all your help too in selecting the right fabric from the hug choice.”

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Posted 5 years ago

“Received my sofa bed yesterday and really like it. Velvet is really nice and soft.”

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Posted 5 years ago

“My experience was excellent. Ordered online, received a call the next day to confirm my order which was nice to have and a sample and the item arrived on time and was just as I hoped for. Very comfortable and great quality.”

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Posted 5 years ago

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Posted 5 years ago

“I wish I read all the bad reviews earlier and I would so avoid buying from this company. All bad reviews are true 100%. I have ordered the sofa over 9 weeks ago now. I chased them after 6 weeks and they came up with the excuse of bad batch of fabric and said they have to now wait another 3 weeks. Did they not know that the fabric was bad in the 5 weeks they advertise to deliver your sofa? LIES! They then said that they will contact me w/c 3rd June which is week 9 but again no word from them and it is now 5th June. I have chased twice and no response to my emails. Absolutely shocking that they treat people this way. I have ordered many stuff from other companies who deliver on their promises and deliver earlier that they estimate. Just lost 9 weeks with no sofa. I am dreading to receive it to find out that the sofa will not be as advertised and I would need to return it. Probably another 9 weeks with unwanted sofa. Disaster. Avoid at all cost. Not worth the stress. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Very happy with my sofa bed and the customer service I received from Willow and Hall. Beautiful mattress which guests have slept on and said as comfortable as their bed.”

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Posted 5 years ago

“The sofa bed we bought from Willow and hall is great, but their customer service is not. Sofa was delivered with arm covers that do not match and a pull strap for bed mechanisms was missing. Over two months on... we are still waiting for them to rectify this.”

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Posted 5 years ago

“All OK till delivery, sofa delivered damaged and with incorrect fittings. Sent it back, then apathy set in from this company. If they promise you an update by the end of the week don’t hold your breath. Had to constantly harass them by email, they say sorry but then seem to do nothing to rectify the situation. Ended up cancelling my order and then having to threaten to take them to court before I got my deposit back. Avoid like the plague!”

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Posted 5 years ago

“DO NOT USE THIS COMPANY!!! Absolutely terrible company to deal with. Would have preferred to give no stars!!! Promised a 4-5 weeks delivery times - my sofa bed arrived 9 weeks later with me having to chase them constantly to find out where it was - no communication. I had ordered, and paid for, different feet for the sofa bed. The item arrived with the wrong feet (two lots!!). I have been trying in vain to get the correct feet now for over a month. The after sales care team seem less than interested. Willow and Hall are more than happy to take your money but are not at all interested in their customers after that!!!”

Helpful Report

Posted 5 years ago

“We purchased a corner sofa unit and ottoman in May 2018. We visited the showroom before purchasing and we were very impressed by the whole process. The ordering and delivery went very smoothly and we were very happy and would recommend the company to anyone. Until our ottoman developed a fault when opening. We reported this to W&H in February 2019. We have been corresponding by email and we are getting nowhere. W&H keeping promising to get in touch with a matter of urgency and then we hear nothing. we have a whole string of emails that has come to nothing because W&H are not interested in sorting out a faulty item. We are currently seeking legal advice. We would no longer recommend this company as their customer service is appalling.”

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Posted 5 years ago

“I am in love with my new sofa, can't believe how comfortable it is!”

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Posted 5 years ago

“I will be ordering again! I have a trade account and my client was very happy with the craftsmanship and the service during the delivery.”

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Posted 5 years ago

“Cannot speak highly enough of the Showroom team and in particular Kelly. Very glad that I made the 3 hour journey to visit, if you can it is worth the day out and lots of lovely options in Chiswick for lunch or coffee whilst mulling over your decision.”

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Posted 5 years ago

“So far so good, I ordered online and the delivery turned as planned 6 weeks later. We haven't had the chance to use it much yet but it looks great. The delivery guys were great as well, so helpful and quick at setting everything up.”

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Posted 5 years ago

“I ended up taking months agonising over my choice but so glad that I ended up choosing Willow & Hall. Definitely order some free samples before ordering, the service is excellent and really helps you to visualise your new colour scheme.”

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Posted 5 years ago

“This was the first purchase I made to furnish my first flat, everyone I spoke to made it a special and seamless experience. My sale ended up being delayed and they were very good about hanging onto my order and not adding any pressure to take the delivery, I had to pay a small fee to store it with them for a few weeks but well worth it!”

Helpful Report

Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews