Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this company. My items never arrived and the company are refusing to refund me or re sent the items. Scam!!”

Helpful Report

Posted 3 years ago

“Very deceptive order purchase process. I had put some items in the basket, but could not change my card that had already been listed in their system, did NOT want to order the items. Suddenly I received an email confirming an order I DID NOT INTEND TO MAKE. Within minutes I tried to cancel the order, but was refused, via their dysfunctional "support" service. Their phone support service HAS BEEN DISCONTINUED. There is no functional chat system. Now I have to wait for the UNWANTED CHARGES FOR AN UNWANTED ORDER show up on my card, before I can contest this order with the credit card company. DO NOT DO BUSINESS WITH WISH, I certainly won't be ever again.”

Helpful Report

Posted 3 years ago

“My husband ordered a toolbox on wheels (£15 inclusive of postage), however, he received a ratchet tool? The quality of which was equivalent to something you would pick up in your local £1 shop. This is misleading advertising. Why show a picture and description of a toolbox for your customer to base their decision on - only to find you are provided with something completely different? Furthermore, I have since looked at Wish reviews on TrustPilot. There are a lot of worryingly bad reviews. To add weight to our argument we found another review ‘Ian Tait’ UK who had ordered the very same toolbox and also received a cheap ratchet tool instead. Their customer service is diabolical, they simply didn’t want to know. Lucky for us we paid through PayPal who have since reimbursed us.”

Helpful Report

Posted 3 years ago

“do not buy there bullet proof vest a friend bought one rated for .44 mag. after seeing a vidio on youtube we knew that the vest needed so we took it to the range and found it would not stop even 380 auto and a 44mag went through both the front and back of the vest. https://www.youtube.com/watch?v=BN_M1ik1G34&list=RDCMUCBvc7pmUp9wiZIFOXEp1sCg&start_radio=1&t=339&ab_channel=DemolitionRanch”

Helpful Report

Posted 3 years ago

“I’ve ordered my stuff in February it’s states things were delivered but I don’t have them! I tried to cancel my order but I can’t cancel it but it still in China?”

Helpful Report

Posted 3 years ago

“This company should be investigated. I too have been duped, I ordered something and received no confirmation, I only have my credit card statement. When I contacted Wish they said to submit my order but that conveniently disappeared and like I said I never got an order confirmation that you typically receive immediately after placing an order, something does not smell right.”

Helpful Report

Posted 3 years ago

“Horrible customer service defective products act like Chinese. I will never shop here again!”

Helpful Report

Posted 3 years ago

“ordered christmas table cloths and payed for and never received them,plus a set of scales turned up broken so returned them and never heard from them again so about $150.00 gone down the drain.”

Helpful Report

Posted 3 years ago

“We purchased four items and their tracking message says the items is already arrived,when we contact their support team they add another two months which is june from February,my problem is that they lied to us that products are arrived,this company is very bad. This simply means they are up to something.”

Helpful Report

Posted 3 years ago

“Really Fraudsters and scammers! I can tell the same story like others in here. I made an order and received a junk, no any item was good some items were missing. I tried to refund all this rubbish but they blocked me. I will try through the bank”

Helpful Report

Posted 3 years ago

“Ordered trainers same size as previous one which was my size eu 40 wish send me trainers apparently size 40 as soon as I opened bag I can see they are much smaller , size and half smaller, send e-mail to wish and pic plus one more pic with my previous trainers and you can see huge difference!!! They ask me again to send pic with size tag I did !!!! ( send 3 pic altogether) !!!!! Customer service said they can help me because they send size what I ask for , I had previously ordered something else very disappointed but I said to myself give them one more chance! I was wrong they don’t deserve more chance !!! They are unprofessional, constantly lying customers items 99% rubbish , they taking your money end of !!!!! DO NOT BUY anything from wish PLEASE you will regret same as me !!! They are bad very bad”

Helpful Report

Posted 3 years ago

“I never received the item. Their "customer service" is a joke. I never received a refund. A total scam!”

Helpful Report

Posted 3 years ago

“I have never received one item that is the right size or one item that worked. When a refund is promised I never saw it. On top of that delivers take 4-6 weeks as they come from China. Run away as fast as you can.”

Helpful Report

Posted 3 years ago

“Wish defrauded me they advertised several items at a discounted rate of £1 with a £1 delivery charge for each of them. I ordered and paid for 26 items £26 and £26 delivery costs - so £52 altogether. After 2 days they cancelled all the 26 items and it has been over 30days and the refund which they said woud take a maximum of 14 days has still not reflected in my account. Wish manager keeps claiming the refunds have been done, yet the bank said no money has come in. Wish is a huge FRAUD and I will continue to tell the world about this !!!”

Helpful Report

Posted 3 years ago

“After I ordered an item and found out that it would take 1 month to get it I tried immediately to cancel the order. Wish would not allow it because they said that the order was processing. This is a horrible scam company.”

Helpful Report

Posted 3 years ago

“I was ordered expigment %4 cream. It’s was advertised as original on website and turned as a fake product open, not seal, without barcode and expired date. I was contacted to customer support as soon as I received item and follow steps to refund and return. They removed all history and details about my order as soon as I received item. I found product very poor quality and customer support very unhelpful. I will never back to wish again I will stay with Amazon as they product and customer support has high standards.”

Helpful Report

Posted 3 years ago

“I fell for an impossibly low price on a dog flea collar that, according to online reviews, is likely counterfeit. I cancelled the order within 10 minutes saying I ordered by mistake, and they said it will take 10 days to credit back my account! RIdiculous.”

Helpful Report

Posted 3 years ago

“Worst company I've ever dealt with. Products are trash. Many times I have ordered something and paid, only to be notified I couldn't order it for some 9sd reason. Some items aren't ever shipped. The "tracking tool" is so far from accurate. Customer service shouldn't even exist if this is the standards they have for it. Most products are NOT what u expect. My final straw was when I never received a product, kept getting the run around and now they won't refund me bc its outside of the 30 day time-frame. Beware of this company!”

Helpful Report

Posted 3 years ago

“They way overcharged on everything and added things from my wishlist that I didn't have the $ for yet”

Helpful Report

Posted 3 years ago

“Wish should be called Wishful Thinking. Non delivery of 4 items in last month. Impossible to change phone # and email address if you have changed both. No support!! Totally disgusted with WIS!!”

Helpful Report

Posted 3 years ago

Wish is rated 1.2 based on 3,682 reviews