Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 587 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Woolworths SA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolworths SA 1 star review on 17th April 2025

Ayanda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They keep advertising items of food on their app and it is always out of stock, yet it still shows as available. Trying to order the same item on numerous occasions. How can you substitute a cheesecake with a chocolate mousse cake? Are these people high? Order 4 items and I get 2 correct. It's 930am ...... pathetic. Rather order from Checkers instead.”

Helpful Report

Posted 1 year ago

“Waited over 2hrs for delivery. There was no communication as to the backlog. Eventually canceled the order. Very disappointed. Worst service ever 😒”

Helpful Report

Posted 1 year ago

“I purchased the peppermint dessert yesterday which has a new improved recipe. It left much to be desired. The previous recipe was adequate and resulted in a delicious dessert whereas the new recipe provides a dessert which offers a flimsy base, not as sweet as the previous one and the taste was highly disappointing.”

Helpful Report

Posted 1 year ago

“Takalani from Rosebank Mall was extremely friendly! She was so patient with me while I looked for my WRewards card and made small talk. What a kind lady ✨”

Helpful Report

Posted 1 year ago

“Received excellent service at woolies Walmer Park, on Sunday morning, 8th Oct 23, from and Morne Herman and Rochandra, who kindly assisted us with a garment to be returned. What a pleasure to be served by them! Thank you! Mrs N Moosa”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Something is very wrong with Woolies dash app... it has been processing my order for the last hour and this is not the first time I have abandoned my order because the app simply does not work. This is unbecoming for the Woolworths brand- get someone to fix it or delete it all together.”

Helpful Report

Posted 1 year ago

“26 September: I made an order on the Woolies Dash App. However, my order was not delivered. I called to find out why and I was told that the driver could not get to me via phone calls but I didn't receive any call. On the same call, I asked for a refunds and was told that the money would sent to my account; I asked how long that would take and was told 7-10 working days. 3rd September: I called to find out the status of the refund and was told that it has not been processed as I was supposed to send proof of account and a copy of my ID. I was shocked because this was not mentioned when I asked for a refund. Then, I was told that they would send me a refund voucher. It's been over 2 weeks of waiting and still nothing yet. No communication at all. I'm so disappointed and never buying again from the app or the store.”

Helpful Report

Posted 1 year ago

“I am really saddend that a simple grocery order was not delivered in the time slot selected. Struggle to get anyone on the number, everything goes to an email. My order never arrived due to no drivers! Nowhere was it stated on the app or website about delivery issue. Now they want me to wait 2 to 5 days to Refund! Just send me my damn order why do I have to wait when you dont have to wait for my money. So so dissapointed”

Helpful Report

Posted 1 year ago

“I went to woolworths Musina to make a purchase using my store card. Only to find out that it was blocked because i paid it up 3 months ago and i had to wait there for 2 hours while they were calling customer service. I was asked to give my bank statement and ID. Which i did. But still didn't get any help. I went there again thinking that i was going to get help. I had to wait again for an hour and they took a picture of me holding my ID. Still didn't help me make a purchase. My card is still blocked and i can't make a purchase. I don't know how much time they want me to be available in Musina woolworths as i also have to go to work.”

Helpful Report

Posted 1 year ago

“Absolutely pathetic. Never stock and money takes forever to reverse”

Helpful Report

Posted 1 year ago

“Bought a 400g bag of Angus Beef Biltong Snapsticks to share with friends watching a rugby game. Angus beef is usually much more tender than the usual beef and so costs more. Unfortunately, all the snapsticks in the bag are tougher than nylon rope. I still have half the bag left since each friend only took one piece which they threw away anyway. I always thought I could trust products from Woolworths, but no more. What a disappointment :-(”

Helpful Report

Posted 1 year ago

“I usually prefer woolies groceries over checkers, but every time I use woolies dash, I’m disappointed in the service. The drivers are rude and impatient, the eggs arrive cracked, the bread chosen expires the next day or the same day, and they do not communicate like checkers shoppers do. I’ve never received cracked eggs from checkers or rude service from drivers. Because staff in most woolies are so pleasant, this should align with the service delivery in their drivers.”

Helpful Report

Posted 1 year ago

“6 Aug: Placed Woolies Dash order (day of taxi strikes). I called them when delivery did not turn up - was told that it would be delivered the following day. 7 Aug: They called to say that they could not do elected time-slot and only deliver within the hour and asked if that was in order - I agreed - said that they would confirm shortly - no call and no delivery. Instead I was sent an e-mail to inform me that funds would be released back into my account. 18 Aug: Received a mail in which they informed me that they were having difficulty to reimburse me and asked for confirmation of banking details, ID etc. I sent all the same day 20 Aug (Sunday): Received a call asking for same docs (yes - again) 21 Aug : Sent docs requested and was mailed back with acknowledgement of receipt and that it had been processed and that it would take 7-10 days to finalise 2 or 3 Sep: I was called to ask if I had received the refund - no - assured that it would be escalated 8 Sep: Informed them that I had still not been refunded 12 Sep: reply to 8 Sep mail asking "Our finance department is requesting a recent bank confirmation letter not older than 3 months and an email stating that the profile holder and the documentation received are the same person." - replied to their mail asking if I could not rather be credited 13 Sep: Received a mail in which they claimed to have called, but not reach me (second time this has happened) - no missed calls. Called them immediately - I was assured that I would be sent a voucher via e-mail (could take up to 5 days). 18 Sep: Called to let them know that I had not received voucher - apologies given - promised that it would be escalated 20 Sep: Called again to let them know that I had not received voucher - apologies given - promised that it would be escalated. Insisted on speaking to supervisor - not available, but would call me back within 15 min max. It is now 105 min later - I have had it..! I have spent more time on this "project" than is worth it. I am done calling, mailing and waiting. This is not what I expect from WW. Every other aspect of your business shines, but this has left me very, VERY disappointed. All I want is my money back - so that I can spend it at again (at WW) - go figure”

Helpful Report

Posted 1 year ago

“Woolies Dash is useless. Two weeks ago they said my order had been delivered but had not been delivered. Took a couple of hours for them to sort it out. Today they delivered my order only to discover when I opened it, that is was not my order. Once again waiting for them to sort it out. The order that is not mine has items that need to be in the fridge so once they get their food its not going to be so great.”

Helpful Report

Posted 1 year ago

“So tired of trying to do my weekly shop through Woolies Dash and constantly having to choose alternatives and then if you do get what you originally ordered, it’s literally on the Sell By date so that you only have 1day to use the products, specifically any chicken or fresh produce. Also, why are the instore specials not available on the app?”

Helpful Report

Posted 1 year ago

“Worst service I have ever experienced! I missed my call by 12 mins , was unavailable. Phoned back immediately and no reply!! Apparently my order was thus abandoned but I have paid for it! Do I get a refund?????? No communication . I have been a loyal Woolworths customer for many years. Very disappointed”

Helpful Report

Posted 1 year ago

“Pathetic app compared to Checkers 60/60 They take forever to start shopping No communication with shopper Store always out of stock, especially since they take so long to even start the process App lags and is incredibly slow Just a frustrating, pathetic overall experience Fire your app developer and hire Checkers app developer !”

Helpful Report

Posted 1 year ago

“Process not easy, took ages, my cart kept showing it was empty and also there was no facility to leave a message from myself to my mother! Could`ve added to my shopping cart, but just wanted to get out of the system. Also, a whole lot of other items showed up when my search bar had flowers on it, that`s all I wanted to look at! Pity as I wanted to buy more.”

Helpful Report

Posted 1 year ago

“Pathetic. Always issue with app and slow delivery. Checkers and Pick n Pay outshine Woolworths with convenience shopping. If there was an option of no rating - I would give it!”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 587 reviews