Woolworths SA Reviews

1.5 Rating 585 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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How does Woolworths SA deliver?

Helpful Report

(3 weeks ago)

Woolworths SA delivers items by Courier and Own Driver.

Helpful Report

(3 weeks ago)

59.83%

Industry Average

“ Not impressed with Woolworths online. I placed and order and accidentally chose the wrong address for delivery. However I called immediately and gave the right address. They STILL deliver to the wrong address. Every time I follow up they tell me 24-48 working hours. So that's 24-48 working hours on top of 24-48 working hours. ”

- Lesego

“ Really bad experience each time! Driver turned back with the order despite being at the gate? Couldn't ask security to let him in?? Now 3 to 5 days for me to get a refund for a delivery containing our food for that day. Checkers does this better im afraid. ”

- Anonymous

“ I am extremely disappointed . I purchased fresh produce online in 5th January, delivery 6th. The incorrect items were delivered. The driver took them back . Since then I have been experiencing difficulty in receiving my refund. I was told 3-5 working days . My last interaction (per email) I was told that the incorrect amount was “plotted” and has to be rectified??? ”

- Anonymous

Woolworths SA Reviews

Delivery - Average