Woolworths SA Reviews

1.5 Rating 585 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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How quickly does Woolworths SA resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 56% of reviewers feedback is Woolworths SA takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

76.19%

Industry Average

“ Today I went to Woolworths looking for a set towelsi couldn’t find what I was looking for but Fikile (Management) jump in to assist me ,she made some suggestion and I ended up getting something better because of her …she even offered to rap up my towels nicely …honestly her service was 100% She was very friendly and professional 🙌🏻🙌🏻… …SHE IS THE BEST …. ”

- Enhle

“ Woolworths Canal Walk we received excellent service from Beuon My husband needed a shirt in his size but unfortunately Woolworths canal walk didn't have a size but Beuon my calls to your other stores and found a size in Cavendish store we just want to thank him for excellent service politeness we appreciated his service then we met to Managers Warren& Wendy was very polite and we had a good chat while Beuon was on the phone to your other stores lovely managers. ”

- Hyacinth

“ This is the type of service you expect going shopping, but that is a big burden for some staff at the opposition. ”

- Moerida

Woolworths SA Reviews

Customer Service - Good