XLN Reviews

Name: XLN
Rating: 2.17

2.2 Rating 397 Reviews

29 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.2

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Worst company ever. Don't trust them and never sign any agreement. Under agreement they can change the charges as they want. Then by some magic your bill is double just after few months of contract.”

Helpful Report

Posted 9 months ago

“I received an unsolicited call from XLN, who I believe to have an overly active sales department that has pestered me to engage with them, despite me clearly telling them I am not a business, and this has taken place over about two years. They have sent me so many routers I have lost track, every time they make an approach claiming they will be able to get me out of my present contract it triggers delivery of yet another router. I have been quite clear that I will not set up a contract with them until I am able to get released, which has to run until March/April 2025. This week I have had to cancel yet another unsuccessful attempt as my current provider still wants in excess of £700 plus VAT. XLN's right hand doesn't seem to know what their left hand is doing(with no apparent intervening brain).This morning as I passed two routers awaiting return envelopes in my hallway, answering the door to the postwoman I received, not the requested envelopes, but you guessed it, ANOTHER ROUTER! The only way I can think of preventing their future actions is to ask for the recordings under the DATA PROTECTION legislature and sending them to OFCOM. All this to try to escape the clutches of my present provider, who I won't name yet, but has cut off the internet via my mobile, thus blocking access to banking apps, in retaliation to all this commotion and my raising concerns about their accounting skills, charging for spurious services. Although I consider XLN to be shown incompetent, they are still likely to be able to provide a better service than my current provider, and that's saying something! Computers can say YES at the same time as saying NO whilst disagreeing with AI and it's ALGORITHMS simultaneously, it's digital duplicity! And it's not the way a”

Helpful Report

Posted 10 months ago

“I had Cloud Voice enabled since the beginning of May 2024 and it is majorly disrupting my business! The line porting was done incorrectly so now I receive 10% of calls to an old divert number. I've been chasing the XLN faults line for 2 weeks and each time I am told someone will call me with an update, which they never do. I have to call everyday, multiples times for an update. This morning they said they need to cease my lines and reactivate the phone lines which means no service for 6-10 days! There is no sense of urgency and they don't seem to care that I am operating a business. I have to liaise between the faults team, provisioning team and cloud voice team separately as each department and person seems to give me slightly different/contradicting information.”

Helpful Report

Posted 10 months ago

“john yesudas, is a total scambag of a sale rep that lies to and leave you without any way for customers to get hold of you. its been a couple month and we are left without a phone for customers to call us. people had to come into our shop because they thought we was closed.”

Helpful Report

Posted 10 months ago

“Your company is a complete scam and a joke and someone needs to look into that company!! You’ve given my mother nothing but aggravation since cancelling her business contract when she gave up her business! They still keep adding bills!! Stay clear of this scamming company at all costs. Nothing but grief”

Helpful Report

Posted 10 months ago

“They will take your money, therefore avoid them because of their poor service. These companies have no right to be in business. Fortunately, I was able to recover my stolen funds thanks to S I M O N C H. C O M assistance.”

Helpful Report

Posted 10 months ago

“I was cold called and like an idiot I listened to their spiel. The penny only dropped when they asked for my bank details. I hung and they immediately began calling me on my landline and mobile. They are high pressure scammers. Stay clear”

Helpful Report

Posted 10 months ago

“I almost lost my life while trading with this people, I thought I could quickly use the money meant for my heart surgery to make more money but unfortunately, I was prevented from getting my money back and my surgery day was getting closer. I was then advised to write M A D A C O V I.X Y Z. Thankfully, they came to my rescue and I got back my money back then I paid for my surgery.”

Helpful Report

Posted 10 months ago

“I received the contract by e-mail and it contains different data and fees (internet speed, installation fee) than the agent offered me over the phone. The same day I called to say I was cancelling the contract, I was told I would receive an email confirming the cancellation of the contract. After a few days, I received a text message that I had an appointment with an engineer who would install the Internet, which I could not cancel. THEY ARE NOT HONEST, AVOID”

Helpful Report

Posted 11 months ago

“I had xln small business broadband for several years with a very bad reception. After many years of complaints I was finally advised to change it for fiberobtics for better reception. They made three appointments to fix the line which non of them was honored. Finally I decided to terminate my services so I could move on to another service provider. It was all agreed and the case was closed, also I was expecting refund for 4 months of being charged without having the services which I did not get a penny, Today I had email and text saying your broadband going live soon. I never asked them to give me another service. I had to call the customer service and they had no clue what’s happening. I had the mist stressful experience since January 2024 and I have a feeling it’s still going to haunt me. You need to be ashamed of yourself to provide such a poor service to a business who is relying to internet for survival. Shame on you all.”

Helpful Report

Posted 11 months ago

“Xln is absolutely the worst company I've dealt with in 25yrs of business. No communication other than sales calls about other products we have said we don't want over and over again. We have been trying to cancel for 3 months and no one responds or acknowledges my cancellation. DO NOT USE THIS COMPANY, EVER!!!”

Helpful Report

Posted 11 months ago

“I would give a minus five worst company I've ever dealt with been with them for years I have separate nothing but grief and problems you can't get hold of them they are a total waste of time”

Helpful Report

Posted 11 months ago

“Total nightmare from start to finish. Lies when selling. Constant promises, nothing gets sorted. Keep well away. Can't wait for my contract to finish.”

Helpful Report

Posted 11 months ago

“The worst company ever. Biggest mistake don’t join XLN. We joined them in March and it’s been a nightmare. Nothing seems to be working. All the devices even my till and a simple printer doesn’t work. It keeps dropping. We’ve called them numerous time. All they do is speed check. We’ve told them the speed starts by 73 then drops to 54 then 43 then 56 then 34 and keeps going on and on and on. Had a new router in place but still the same issue. Spent hours on the phone to them explain that’s affecting my business and lost of income as customers are walking away due to not even being able to take payments. It seems like they don’t care. Sick and tired of them. Do not waste your time XLN”

Helpful Report

Posted 11 months ago

“Very bad scammed”

Helpful Report

Posted 11 months ago

“No polite words to describe this company, they should be shut down. Unhelpful, unlawful, laugh at you on the phone as they think they can get away with anything. Don't even have a conversation with these people! we did and now they've 'slammed' our line, they have taken our number and are illegally blocking it from being ported back to us. We are losing business now as we have no phone line or broadband because of their actions.”

Helpful Report

Posted 1 year ago

“They took more money out of my bank account. In fact £150 which they did not refund. They charged me for installation when they told me it would be free and charged VAT on top of my monthly fee. Worked out to be nearly £45 not quite the £15 a month that they advertised. I cancelled contract due to break of trust and they are still charging me even though I don’t use their WiFi. Avoid at all costs”

Helpful Report

Posted 1 year ago

“He gets paid too much per month and they didn't tell me this”

Helpful Report

Posted 1 year ago

“XLN sent an engineer to our business to upgrade the connection box without our request or knowledge, the engineer changed the connection box and left us without broadband, we called xln to report the issue , several days later they sent someone to rectify the problem they created , then charged us £160 for it. they are saying because we reported the problem they caused the charge will stand. absolutely abysmal , avoid this rogue company.”

Helpful Report

Posted 1 year ago

“Awful service, do not use them Charge the money for the service they do not provide Would not recommend to my worst enemy Businesses like this should not be able to operate, no service no money”

Helpful Report

Posted 1 year ago

XLN is rated 2.2 based on 397 reviews