Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,951 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

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Metrics

4.5

Based on 6,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Jessica

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They cancelled my order (for no real reason) then said they sent a refund of monies paid. Angry as this was a Xmas gift and totally ruined it....Well, it isn't in my bank account OR in my Paypal account...Hard to get through to someone. Won't be using them again!”

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Posted 3 years ago

“Paid $15 shipping so my order would arrive before Christmas. Today I found out it won't arrive until after Christmas - thanks Zazzle!”

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Posted 3 years ago

“Took forever to receive gift that was for Christmas. Never again !!”

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Posted 3 years ago

“Your merchandise appears very nice and so I placed an order for Christmas on December 2 and chose UPS shipping. My credit card has been charged and search indicates merchandise shipped from manufacturer on December 7. Website very difficult to navigate and a response to further inquiries not accessible from human or electronic means. Follow up search has indicated my order was received in a POST OFFICE just a few miles from my home on December 14 and has been there ever since WAITING TO BE PICKED UP AND DELIVERED. I cannot judge quality or price as order has not been received; but customer service and delivery process among worst I have experienced.”

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Posted 3 years ago

“HORRENDOUS SERVICE. NO PERSON TO TALK TO. ORDERED WEEKS AGO. NOTHING. NOW THEY ARE SAYING IT WAS DELIVERED YESTERDAY AND ITS NOT HERE. ON HOLD FOREVER . NO PERSON TO TALK TO. THIS COMPANY MUST NOT BE IN US. AVOID AT ALL COSTS”

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Posted 3 years ago

“I ordered 2 x personalised mouse pads and a personalised apron in November for Christmas presents, then just got an email TODAY the 16th December saying they’ve cancelled my order as they’re out of stuck. I’m now given 9 days to find numerous presents which will no doubt be unable to be personalised in time. Absolutely disgraceful service and will never order with them again.”

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Posted 3 years ago

“Ordered very simple Christmas cards. They took forever to get arrived 4 days late from expected date and they were water damaged because they didn't pack them in a bag.”

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Posted 3 years ago

“I placed 2 orders one week ago and they are still being “made” Tried to reach them via different channels so many times and no response. Unbelievable…”

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Posted 3 years ago

“christmas cards late.”

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Posted 3 years ago

“They completely screwed me for a Christmas Gift. I ordered it a OVER A MONTH in advance, and they did not provide an ETA on shipping, so I emailed them. They immediately emailed me the next day saying it would only take 1-3 business days to manufacture, and 5-8 business days to ship after that. All in, it should have been max 11 business days. I circled back 3 weeks later only to find out that my item had NOT been manufactured, OR sent. I went on the website and the item I previously ordered is now out-of-stock, which basically tells me that they took my order, charged my credit card, did not create the order, and did NOT notify me that this was out of stock, whatsoever. I now have ZERO Christmas Gift for my fiancé. I will NEVER trust them with a single order again, unless they respond to my request for a resolution. So far, no response.”

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Posted 3 years ago

“I ordered a Christmas ornament with a high quality professional photo. The preview of the ornament looked perfect. The item I received was very blurry. I called and they were going to correct it. Then it never shipped. When I emailed about it they said they could not fix it. They credited me the cost of the ornament $13, but shipping was also about $13....for a small ornament. Ridiculous. I will never buy from Zazzle again. Taking my business to collage.com who ended up making my ornament and it is perfect!”

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Posted 3 years ago

“Didn’t show my shipping cost until I went to check out with my PayPal and the shipping was $16 and the damn tee I was buying was $15 on sale. Never again would I use them. Absolutely insane. I didn’t request priority shipping as I was ordering 6 weeks before I needed it. That’s highway robbery!”

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Posted 3 years ago

“ARE THE BEAVERS (OWNERS?) ANTI-SEMITIC, BECAUSE SOME OF THEIR MERCHANDISE ABSOLUTELY IS! WHAT THE HECK?? I GOOGLED TO FIND A TIE AND FOUND NOT ONE BUT MULTIPLE "SWASTIKA" TIES ON THEIR SITES WITH ALL MANNERS OF COLORS AND SIZES OF THEIR SWATSTIKAS! I WILL BE NOTIFYING THE JEWISH DEFAMATION LEAGUE, STATE ATTORNEY GENERAL AND ANY OTHER ORGANIZATIONS TO CALL FOR BOTH AN IMMEDIATE REMOVAL/BAN OF SELLING SUCH PRODUCTS AS WELL AS A BAN ON A COMPANY, WHICH NO DOUBT HAS MANY PATRONS WHO ARE EITHER JEWISH AND/OR MAY NOT BE, BUT HAVE A CONSCIOUS AND KNOW RIGHT FROM WRONG AND KNOW THIS IS STRAIGHT, IN YOUR FACE (OR HIDDEN ON SITE? IN PLAIN SITE - ANTI-SEMITISM. NO OTHER WAY TO LOOK AT IT. THE FACT THAT IT IS CALLED AN INDIAN TIE OR TRADITIONAL INDIAN/HINDU TIE DOES NOT MAKE IT ANY BETTER!! THIS IS DISGUSTING. DON'T BELIEVE ME? I WON'T POST THE LINKS OF THE PRODUCTS, BUT YOU CAN LOOK UP FOR YOURSELF. JUST GOOGLE ZAZZLE INIDAN SWASTIKA AND SEE FOR YOURSELF. WHAT OTHER ANTISEMITIC MERCHANDISE IS THIS COMPANY PEDDLING?? I REALLY HOPE THEY RESPOND - BUT THERE IS ZERO DEFENSE. JEWISH LIVES MATTER. THERE SHOULD BE A ZERO TOLERANCE POLICY TO SELL AND PROFIT FROM SUCH HATEFILLED MERCHANDISE!!”

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Posted 3 years ago

“I placed an order for a photo blanket 6 weeks before Xmas and chose the fastest shipping option. Now there is no tracking and it says it will take up to 18 business days to deliver!! I will never get it sent as a gift in time. I should have just ordered locally. Ridiculous.”

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Posted 3 years ago

“They advertise that you can customize your own, logo, design, etc on whatever you want through their site. They let you spend HOURS designing your product, charge your card and THEN tell you that "it doesn't meet their standards for branding" and deny it on AFTER the charge on your card has gone through. You can't talk with anyone who "denied" it except for email and even then it takes a while for someone to respond, if they do at all. I designed a Christmas gift that was TIME SENSITIVE and they couldn't tell me exactly what about my design was not acceptable. Not worth your time or hassel with this company!!!!!!”

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Posted 3 years ago

“No delivery, no contact, no money.”

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Posted 3 years ago

“Rubbish waste of time Don't bother trying to do something original or interesting...... a very expensive waste of time After a lot of careful "creativity" I put together a brilliant ( well I thought so 🤣🙄 ) After wading through payment, I get an email to confirm the order... Then half a day later, another email to say I have broken copyright but nothing specific to say where / how... I used my own photo and their artwork plus a copyright free image ( a very well know and simple frieze) but it takes 2 emails and 24 hours for a response, even then it is not clear. They offer a code for a small discount but having been very careful to use non-copyright images, it's a complete waste of time. I sent through links / screenshots to prove that the images are clear, but they won't listen. All for a tea shirt for my son for Christmas There ARE better sites”

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Posted 3 years ago

“Awful, ordered some custom stickers and they never showed up, it’s been over a month and it still says in transit, even after I payed extra for express shipping. Complete scam!!”

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Posted 3 years ago

“Ordered "Baths at Caracalla " by alma Tadema in portrait approx 16" x12" Arrived well packed and in good time BUT ; Legs and feet of the main subject chopped off making the picture unbalanced and unusable PLUS the whole print was fuzzy and out of focus . Would not recommend this company”

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Posted 3 years ago

“Don’t believe the good reviews nor the picture of the product zazzle is advertising, the worse is they will charge you for returning shipping twice when they totally mislead you about what you are purchasing. My business cards came in a totally different color texture, it’s looks like they used a home printing or photocopy. I order metallic rose gold, silk paper with a gold logo in relief, and this what I got, ugly pink with gray stripes and flat logo, beware logo look ok only from a camara phone for some reason but in real life is nothing like it”

Helpful Report

Posted 3 years ago

Zazzle is rated 4.5 based on 6,951 reviews