“Ordered something off Amazon shocked when I saw it was being delivered it DPD, it all went fine till it got to the depo in limerick my parcels been sitting in limerick since Tuesday and it’s Wednesday now, it was supposed to be delivered Tuesday it wasn’t the excuse they gave me was they had too many delivery’s to do they told Amazon I had requested it delivered the next day I did not, For the second day they told me the driver was sick is there only one person working there and they told Amazon they made an attempted delivery which they did not, I wonder what excuse will I get tomorrow. I’ll never order from anywhere that used DPD again. The only positive I have from my experience is that Amazon has a great customer support team.”
“Avoid Avoid Avoid
I was trialing DPD as a replacement courier service in our company and here are the faults I have found:
- Rescheduling collections actually, generates new collections and does not cancel old ones.
- Scheduling pickups days in advance is inadvisable: they attempt collections sooner, confusing intended senders.
- 1 of my 13 deliveries were abandoned on a letterbox and not delivered to recipient.
- 1 of the other deliveries were delivered to the doorstep of the wrong house
- No signature service guaranteed
- Agents try to shoehorn you into a claim rather than a re-pickup
- I was told that DPD acknowledge the loss of the package and would pay the value: When claim was made, DPD will not accept an invoice as proof of value with product serial number.
- Response times from DPD's Customer Service time is over a week. And I received only one response.
I'm also a little frustrated that my previous review was removed without providing reason or notice”
“My advise DO NOT DEAL WITH THIS COMPANY. They are totally unprofessional and the customer service is not existence. Waiting 2 weeks for my goods and still no update. I will never use them again .”
“Avoid - pathetic / wont even answer the phone at customer service about delays with deliveries - I can deal with unexpected delays but I cannot deal with phones not being and zero customer support - hanging around for three days waiting for a delivery that never arrived and I cannot find out whats going on
Beware and avoid”
“Stolen 870 euro Parcel in split second Be aware....
870 euro worth Delivery stolen from me June 4th, 08.20 am, DPD South West driver claiming that it was left outside with my "roommate who was smoking cigarette" I was at home with my stepson no one else was there that morning. Total anarchy, And of course no signatures required cause COVID-19.”
“Very poor and non existent customer service. Did not deliver item and sent back to sender. No one to talk to, no one answering the phone, no one answer nut email (over 12 emails to customer service). They then tried to claim I had provided wrong address, I got them to confirm what address was provided and they called out my exact address. They then tried to blame the other company I ordered from. They then said it’s not their problem, I just source a refund for my items from the company I ordered from. It’s ridiculous.”
“Shocking! Avoid these cowboys! Not even attempting to deliver, just sending notification 'no one was at home', not even tried to knock or call. Customer service not existing. Should be banned from doing business!”
“I have been on FB Messanger. Tweeted about my issue, been on hold for 35 mins only to be cut off by your staff. One person replied to me on the online chat and then no more repsonses.
I'm so tired of speaking to robots with no response. I've been waiting on two parcels one which i re routed eventually to a shop 8km away in the hope it might arrive there. Still no update. I was told my number was incorrect which fasinates me as the text arrived without any issue.
another which was due to arrive this morning and has not arrived. I can't get any response from anyone. It is the most furstrating infuriating system I've ever come accross and while on hold i had the listen to how you are the best and most reliable delivery services in the country. Yet fastaway can manage to make it as far as my house without any hassle.”
