“Your service is getting worse I was informed my parcel would be with me yesterday but as usual nobody can be contacted except Barry, who if he was human would be sacked. Terrible service.”
“why are these still in business ??? they ring your phone one ring and say they tried to call and deliver and no answer and nobody home lol they just don't want to go to rural address , they frustrate you into going to there depot to collect your parcel ! clowns every single one of them”
“useless - dpd co.uk send you notifications, you respond, book in redelivery, dpd Ireland don't follow through - systems incompatible, blah blah, another example of not getting what you pay for, even get defensive if you try to suggest there is a problem here”
“Very bad experience, I have a package should deliver on Friday last week, sadly, from customer service when I called, the driver has car accident, my package can not deliver at Friday. The customer service( they are not given they first name) promise me my package will deliver on Saturday.
OK, I understand and I will wait.
So I called Saturday ask when it will be deliver. The situation start to change, the customer service doesn’t know when my package will be deliver and just saying may be deliver at Saturday. I can not wait all day in home for some thing may or may not been delivered. And the package is life plant, I really need them be here asap.so I try to ask, can they give me a confirmation about when can be deliver to me. They start to sound Impatient and treat me like” if I ask my package deliver on time I have no sympathy”, And hung up my call. It really make me feel bad about this. I called on Tuesday next week, same happens again, they just say “may” deliver to me on Tuesday. The phone was miraculously disconnected 3 times, at end hung up on me again.
I am paying customer, I just want my delivery been delivered. Is it wrong? No information been given when accident happened, no information been given after accident happened, bad customer service and unprofessional( I called DPD Cork office), bad or may be no SOP for this situation.”
“Hi,
Why are companies using DPD couriers when they are incapable of delivering a package. They have my details including my "postal code" and the parcel is now going from Billy to Jack and back again.
This has happened before with DPD so they should have being aware!
I spoke to DPD this morning she lied time and time again to cover their tracks!!! It was brutal listening to her and then suggested transferring me to another department when I kept catching her out.
I have NEVER had any issues with other courier companies. NEVER. They come right to my door without question!
Had DPD done their job correctly I would have had my package today instead of next Tuesday at the earliest. My job could have been completed this weekend only for DPD's mistakes and lies.
Not happy at all.”
“Delivery shows as it is delivered and signed by me. BUT IT IS NEVER DELIVERED TO ME. I am trying to chase this situation since Monday but no one is caring. Extremely poor customer service, worst of worst at everything.”
“The worst company ever!!
The worst company ever!!! First the driver claimed I was not home, I was and he didn't even try to contact me. After my call he deliver my parcel next day, it was around 10 kg packing and I ask him to help me because I'm 7th month pregnant but he just said NO and he left. DPD NEVER AGAIN”
“It's always a problem with them to deliver package to my adress! It's always an issue, or they saying I wasn't in the house when I always waiting for my delivery or that I give them my adress wrong which is not true as on their system my adress is correct ! I always have to go and Waist my time n petrol to pick up things from them! Is just to much, I have never deal with so unprofessional people like drivers in dpd they just simple don't care!”
“Almost with every delivery there is an issue.
The latest: they claimed an attempt at delivering an item ,but didn't found anyone at home.
Complete lie. Was home at the time they pretend-tried to deliver.
It's getting really ridiculous for a company this size to keep having issues and look for excuses not to do what their suppose to do.”
“Lee from DPD delivery in Drogheda is absolutely brilliant, reliable and a great asset to DPD. Very pleasant and has been bringing our delivery on time ,never missed his time slot,I Hope this company appreciate their staff. Thankyou”
“Terrible service. They claim to be attempting to deliver but on 2 prior occasions they never actually CALL the phone number listed. I live in a dorm where parcels cannot be dropped off at the front door and they need to call. Have made it abundantly clear and DPD drops the ball every single time.”
“Your company is a joke! I send a package before Christmas to my mom as a gift a picture frame with her first grandson and it was returned to me a month later completely damaged !the whole package is in pieces !DPD Ireland!!the worst service ever!!!!!!!”
“Second time I have received a message
saying unable to deliver, nobody home. The address is for a Leisure Centre that is open till 10 o' clock 7 days a week. The reception is ALWAYS open. So somebody is lying. What am I paying a delivery charge for when I have to go and collect it ?”
“Parcels were thrown over the gate, brand new goods worth €430 got cracks and scratches. Had the whole “delivery” process on a video. Contacted Depot 16 couple times, also submitted all pictures and video. Nobody from the management even bothered to ring and apologise, never mind anything else. I remember when Wojtek used to deliver in the area, top class service it was and very pleasant guy. Now it is disgusting experience.”
“They text/ email before delivery...they always turn up on time ....have been getting deliveries weekly for over a year and not once had I a problem...Lukasz is always helpful and friendly.”
“The negative feedback is endless and I can only verify that this company and its service are dreadful. I will no longer deal with them and I will insist that anyone I have dealings with does the same.”
“DPD manages to exist by offering the poorest service ever. Everything is wrong. Everytime parcels lost, damaged and signed in my name. No stars. I will do everything in my power not to use them ever.”
“Outraged & disgusted! Parcel arrives in poor condition. My wife questions the driver, Dean. His response... he calls her a c**t. Imagine! Being called a c**t on your doorstep in front of your young daughters.
After engaging DPD's customer care, their response? 'His manager will give him a warning'. The kicker is this, if I still need to receive parcels from DPD, it will be from the disrespectful bottom feeder that verbally abused my wife (as he's the only driver on this route) or, I need to collect it. You're no longer a delivery service if your customers need to collect their parcels.
Huge overhaul needed in terms of service. Unfortunately, I think they've known this for a while.”
