“I paid for express delivery. They collected from the supplier same day and sent me an email to state my delivery would be the next day. No delivery on the date specified, or the day after etc. After 5 days I call them they say oops, parcel is lost, can't help you, call the supplier.... When supplier called DPD they agreed to return the goods..... In 9 days!!! Thankfully the supplier was wonderful and agreed that I collect direct from them that same day... No mention of getting my money back from DPD though.... So DPD took my money and screwed it up with no refund. Disgusting!!!”
“Such a shame about Irish delivery companies. I would like to support more Irish business by buying here, but everytime I do the DPD drivers always let me down. Excuses of 'wrong address' 'wrong number'.....all of which are not true. And absolutely no customer service. An embarrassing company and such a shame that its often out only choice.”
“No attempt made to deliver. Excuse given that vendor gave wrong phone number but tracking data that told me package wasn't delivered had my full and correct phone number and address including Eircode. Not first time this has happened either.”
“DPD did not even bother to attempt delivery. In fact the tracker says that my parcel was returned to the depot during the delivery time slot. Still haven't got it.”
“A driver David that is delivering around tulla and cragroe .there is a big delivery bin at the front gates of our house.he came in opened the gate and was looking snooping around the yard and back of house and said he was looking for a Ariel .we have gates up for privacy and we have a big barrel with a door on it for parcels outside the gates clearly market parcels”
“I bought a sensor for my car from France, with 3-day delivery by DPD. The package was handed over to them nearly 3 weeks ago and every couple of days, there's a new scan from the same centre in Beaune, in France. Their French website chat is entirely in French, and their Irish website claimed that they couldn't see my package using the DPD tracking number, even though I could see it online while I was talking to them! Absolutely shambolic company with zero regard for their customers. At the time of writing this, my package is still languishing in the same sorting centre in France and I've had to buy a second part locally at twice the price. The shipper has refused to refund me since the package was handed over to the DPD in France, and DPD in Ireland can't trace my package. What a joke!”
“Like always the worst delivery company in Ireland, impossible to contact them even to change a phone number, they do not use the intercom so if you are stuck in a meeting you are screwed because your flatmate will never know, stupid and useless Bot, impossible to talk to an operator impossible to change any detail after rescheduling the delivery because the lazy driver could not phone the second phone number provided nor use the intercom. I'm avoiding all companies that are using DPD, Will I receive my parcel this time ? DePenDs...”
“Dynamic parcel distribution, what a joke, I ordered a projector from DID electrical which was left under a wheelybin in my front garden that wasn't there when I got home from work, the driver obviously knocked and got no answer because I was in work, left my brand new projector in the front garden, obviously signed the docket himself, drew a smiling face on it and that's what I got for my 260 euros, a docket with a smiley face, no projector ABSOLUTELY RIDICULOUS LEAVING ELECTRICAL ITEMS IN FRONT GARDENS IN FINGLAS, 🤬🤬🤬🤬”
“Our local driver Michael, who completed the killawalla/tourmackeady route is Co Mayo is an excellent employee of DPD. He delivers my parcels(which is a lot as we just had new baby) and he always delivers on time, is so friendly, helpful and I have grown to know how reliable he is. He is great at his job, and should be recognized for the great service he provides. Thanks so much Michael 👏”
“Well my parcel 2as pick up in dublin on the 9th for delivery in Portugal. On the 25th no parcel orvemailntobsayvwhybit was delayed as I was told it would be here by 21st. Your customer agent insisted it hadn't been pick up 5 mins layer a driver from dpd delivered it ( he was very pleasant). Un like your staff else where. When I went to open saidvparcel I noticed it had sat in athlone for 5/6days. But none of your agents could find it. I'm very sorry to say but I will not use this company again”
“Absoute disaster of service. supposed to be an international service and when yu contact customer care they tell you to ring Netherlands yourself to have updates.. A joke! so you are expected to speak Deutch..Promised to be delivered within 4 days and took 6 days.”
“I can not understand the bad reviews for DPD, all I can say is, Karen from our Sligo depot, and any other driver such as John etc, is great, friendly, courtesy and always on time. DPD is the only courier that delivers to me, that emails and texts me the day of delivery to let me know the one hour window they will be delivering. Can not complain about DPD. 5 stars so far. James Clarke.”
“DPD picked up a turbo from cork to be delivered Thursday to Donegal and now Friday evening of a bank holiday weekend I have not RECIVED IT WILL BE NOW TUESDAY
THIS IS 6 DAYS LATER”
“This company is the absolute worst , I have redirected my parcel in the "hope" of retrieving it , but it still is "trying" my address , I do not receive, emails or phone calls , have sat in hse for 3 days waiting on them , you cannot speak to one human and the bot service is terrible , absolute worst delivery company I have ever used”
“This is most probably the most useless courier company in the world........... the live chat is by far the most useless people i have ever dealt with (uptal). called and spoke to people delivery was promised nothing happened . called next day was told it was incorrectly routed same as previous 2 days. how can not one person fix a small issues like that??? will never ever recommend or use them for myself .”
