“On delivery missing roof panels . But sent out as soon as they could . Shed panels themselves have lots of holes where the knots in the timber were so had to be filled . Even though it was one of the cheapest sheds would have expected slightly better . Customer service is great and helped straightaway .”
“Sharon from Elbec has been amazing. Shire didn't deliver on the booked date and Sharon from Elbec was in touch as soon as I made them aware. She chased Shire and ensured my delivery was made sooner than the new offered date. Great customer service.”
“Well I didn't think we would have to fill in so many holes from wood knots and loose ones. Mainly to keep wasps from nesting. We decided to use a wood preserver stain as it was very orange. Glad we did as it blends in more. Then decided to waterproof the floor for extra protection. Even though my husband made a concrete base from scratch to make it more stable. The roofing is like a thick roll of sandpaper. It ripped very easily. We will have to patch up during the summer. But at least it's waterproof for now. I suppose you get what you pay for.”
“Customer service from both Elbec and Palram were good. Replacement panels were arranged with a short delivery time.
Palram Canopia Skylight shed had faulty manufactured side panels that could not be used for the assembly.
Thank you to Customer Services.
Replacement panels arranged quickly.”
“Reasonable product for the price, a few minor defects several holes needed filling where knots had fallen out, rear gable out of shape and tongue and groove split in one place on rear section.”
“Reasonable product for the price but a few minor faults, several holes had to be filled where knots had fallen out, rear gable out of shape and tongue and groove split in one place on rear section.”
“Had a piece damaged… then the whole front missing, still waiting for part to be delivered and reinstalled, so at present unable to review… hoping the product isn’t more damaged after being later on top of each other for nearly 2 weeks”
“The service from Elbec was great, delivery on time with a very helpful driver. The reason for only 3 stars was the log store was definitely on the flimsy side and probably not worth the price. The floor had to be substantially strengthened. Also the back and the roof apex I put a support in.”
“A great value for money shed which arrived on time and was quickly unloaded by the driver.
It is now being used as a safe and secure the chicken house for our 6 spoilt chickens !”
Dear Mr Andrew,
We're thrilled to hear that you had an excellent experience with us!
Thank you for your kind words about our product quality, speedy delivery, and communication.
Customer satisfaction is our top priority, and we're glad we could meet your expectations.
Best wishes,
elbec garden buildings
