“There were a couple of glitches in the prescription. Customer service did not notify me of these either time, until I called to inquire why the order was taking so long. When things got resolved it was shipped the next day and arrived promptly. But the entire process took 3 weeks which is way too long in my opinion. However, your prices are extremely reasonable.”
“With the savings coupon, the price was great. I’m used to going through 1800petmeds or chewy for my pets prescription and they’re usually really fast at filling them and shipping so I was a little disappointed at how long the process took to get my prescription filled with Koala health but in the end I got my prescription and the price was great.”
“My emails were not always being answered and I had to keep calling to fund out status or find out what I needed to do to move things along faster. Took a long time for them to show they received my mailed in prescription.”
“The time it took to get the prescription filled and in the mail after the vet approved it took too long and more days than it says on your website. I had to go back the vet and pay twice the amount for a half month supply while waiting for your delivery. I should have cancelled the Koala prescription. You also don't carry the meds I need for my cat, so I can't really consolidate my ordering. The packaging and presentation are top knotch, however, that is style over substance.”
“I believe I have expressed ideas about how Koala Health conducts their business. We are not entirely satisfied with the most recent purchase experience with Koala Health. It will definitely affect our future decision about with whom we deal with prescriptions fir our pet.”
“Everybody was really nice and I like the convenience of it being delivered but customer service is slow and thats not the employees fault that's the company they really should hire more people. I switched to this company to get faster service because the pharmacies around me never had the medication in and my dog went multiple days without it. Also the medication here is so much more expensive, like insanely for a months supply of my dogs meds was 75 bucks when in a normal pharmacy it ranges from 9 to 13 bucks.. really should get that under control, don't mind spending a little more because it's more convenient but that's a whole lot more.”
“Service was fast and I would rate you higher, however, the email offered 60% off my order. When I checked out it gave me $60 off. That is a far cry from 60% which would have been $159.58 off!
The following is from my Order Number: J85J5
Subtotal: $265.98
Discounts: - $60.00
Shipping: Free
Sales Tax: $0.00
Total: $205.98
Your add is deceptive and I was not impressed with your math. I'm not sure I will return because of that.”
“Buddy ran out of medicine. I inquired multiple times as to when I could expect it. I got no reply. When I got the phone number, they said that have to pay more than I thought.”
“For some reason it took over twice as long to get the prescription validated as it did to ship and receive it. The startup needs to be more expedient. Thank you to the cs supervisor that worked with the pharmacy department to expedite the processing.”
“So much packaging waste.
I only ordered some pills for my pup. Came in a too large cardboard box, with glossy cardstock for social media and other junk. Also a banadana in plastic wrap. 100% went into the trash.
Should have been a small bag with a simple paper receipt.
Prolly not gunna reorder, as the only important item is PRICE.
G’luck!”
“The company did not put my complete mailing address on the label therefore I did not get the package. I was in a car accident and had been 4 minths ahead in medication, when I tracked package it said it was delivered to ups. UPS said they send everything back to the company after 7 days. This was the second time they had to ship it out to me for the same reason. The second time they confirmed my address and they keep leaving off trail! They first claimed they wouldn’t re-send unless I can supply proof that I didn’t get it, I said the tracking states that it was delivered to ups! Then they stated that ups and usps has a block on delivering to my house so they can’t ship to me! I said that’s impossible because we are also a business and I get 1-50 packages a day! So I called both usp and usps and they said that is absolutely incorrect! USP told them if they need proof that they return everything they can also call them, that didn’t matter. I said at this point, I don’t need to go back and forth, I need to move up auto shipping! I just gave my dog her last pill and need to make sure next months is here. They agreed to ship but of course at my cost. They were not going to reship. They had to reach out to the vet again and I asked if they could give some type of discount which they gave 20% off. I went over the address to make sure they wouldn’t make the same mistake, the read back the correct address and when they sent it out, they left off the street part! Again! Lucky for me and my Pup, our usual UPS driver was on and knew where it was going to.”
