“Took my money and never sent me the prepay sim I had ordered. Their page failed during a PayPal transaction and now there is not confirmation or anything. Customer service complete rubbish. Sent so many emails now and no response. Cannot contact these people! It's been nearly a month!”
“I bought 30 pounds worth airtime yesterday and within a day I have used up 80 percent of my bundle which is a month bundle. I am sorry I have to leave them I cannot have this”
“Honestly , this the worst network provider .
Please stay away from lycamobile .
No proper customer service All over email and who has time these days to follow up ?
My phone is been out of service for the last 4 days and I tried to ring Lyca and they say there is a technical issue and then Hang Up.
How can a key worker survive without a phone for 4 days?
This is ridiculous,every month atleast once or twice the whole network will be down and no sorry email or compensation what so ever ?
I have been loyal to them for many years and all my family members and no loyalty or courtesy from lycamobile .
Very poor service ...please stay away from lycamobile.
My name is Aman Ali
07887936120”
“Honestly , this the worst network provider .
Please stay away from lycamobile .
No proper customer service All over email and who has time these days to follow up ?
My phone is been out of service for the last 4 days and I tried to ring Lyca and they say there is a technical issue and then Hang Up.
How can a key worker survive without a phone for 4 days?
This is ridiculous,every month atleast once or twice the whole network will be down and no sorry email or compensation what so ever ?
I have been loyal to them for many years and all my family members and no loyalty or courtesy from lycamobile .
Very poor service ...please stay away from lycamobile.
My name is Aman Ali
07887936120”
“Terrible, I ordered 3 sims and have sent multiple emails requesting a refund as they have been un used and have just been ignored worst customer service in my life !!! Still haven't got a refund.”
“BEWARE OF THIS SHADY COMPANY
My experience with lycamobile is VERY BAD. First of all their online user interface is really bad. I tried to activate a package using the online interface several times and it never worked. It doesn't even notify whether it worked or not. It just resets to the page 1 of the transaction. After trying for a number of times I gave up and decided to go buy some vouchers. I purchased the vouchers and topped up my account. Then I dialed the code to activate the International Plus XL package (which has 20GB of data). I saw the screen going to processing my request mode. At this point I kept the phone aside and resumed my work assuming that it is activated. Later I started using the phone to make calls and use data. after several hours, I got a notification that I had run out of all my data. I thought there must be some mistake and called the customer service about it. They informed me that I have used all my top up money in data and phone calls and my package was never activated. I argued with them back and forth about it and they declined to fix this issue. The manager informed me that she does not have the authority to reimburse my money.
I am deeply disappointed with this experience. I have the following points.
1. Why do we first need to top up money into the account and then choose the package. Why cant I directly buy and activate a package!
2. Is it so technically complex that a global phone company can not do it!
3. No, the answer is this is deliberately set up to confuse people and steal money from the customers. I am sure if an investigation is launched into the company, we will find this being discussed as a strategy to extract more money from the customers. Consumer protection agency must penalize this corrupt phone company for this kind of shady practices.
4. I am sick of this company and am going to switch to another service. I advice everyone to stay away from this company and the existing customers must switch to other services.”
“BEWARE OF THIS SHADY COMPANY
My experience with lycamobile is VERY BAD. First of all their online user interface is really bad. I tried to activate a package using the online interface several times and it never worked. It doesn't even notify whether it worked or not. It just resets to the page 1 of the transaction. After trying for a number of times I gave up and decided to go buy some vouchers. I purchased the vouchers and topped up my account. Then I dialed the code to activate the International Plus XL package (which has 20GB of data). I saw the screen going to processing my request mode. At this point I kept the phone aside and resumed my work assuming that it is activated. Later I started using the phone to make calls and use data. after several hours, I got a notification that I had run out of all my data. I thought there must be some mistake and called the customer service about it. They informed me that I have used all my top up money in data and phone calls and my package was never activated. I argued with them back and forth about it and they declined to fix this issue. The manager informed me that she does not have the authority to reimburse my money.
I am deeply disappointed with this experience. I have the following points.
1. Why do we first need to top up money into the account and then choose the package. Why cant I directly buy and activate a package!
2. Is it so technically complex that a global phone company can not do it!
3. No, the answer is this is deliberately set up to confuse people and steal money from the customers. I am sure if an investigation is launched into the company, we will find this being discussed as a strategy to extract more money from the customers. Consumer protection agency must penalize this corrupt phone company for this kind of shady practices.
4. I am sick of this company and am going to switch to another service. I advice everyone to stay away from this company and the existing customers must switch to other services.”
“The worst network provider and customer service ever. Every month I have to call them regarding a mistake from their side. They cause these situations , then they expect you to call them and then they charge you for the call. That’s how they make their money. For no rhyme or reason my balance got deducted and when I call the customer service, they tell me that they cannot see the previous transactions and then they have to escalate the call. A couple of hours later I get a message saying that I called a number which I never did and also I have an unlimited package. No decency to call. Now again I cannot message the same number back so I have to call them again and get charged for the call. This is crazy, never seen anything like this before. Solution is to port my number and urge ppl not to use Lyca.”
“Worst customer service ever!!!! I've never been so upset after calling a support. Just horrible. I'm not even upset about the fact that the issue wasn't solved. It was just the way the operator treated me and when I politely asked if I could talk to someone else, he just said "No, you need to call back with someone who can understand English!" He also told me to change the phone when my sim wasn't working. I told him I just got a new iphone!! Crazy.”
“As company in the world customer service bad they don’t answer I been asking for my account number and PIN number they do t want to give it to me they ask me for Securty questions and because I didn’t pass they couldn’t give me my informations 😡😡😡😡 when u call they said customers asking for information they will send it to u in 2 hours and they never send nothing the worst company”
“Bad service. Never answer the call centre phones on time. I left my mobile data on my new phone switched on by mistake and they charged me £34 without warning me. A truly unprofessional company. AVOID”
“The worst customer service in history. Sorry to say that the ppl they hire Truely show the direction the company is heading. It’s taken me 15 calls and each time being charged for it just to activate the correct package and still they have activated the wrong package. On more than 7 occasions I asked to speak to a supervisor however they all seem to be hiding as they are ashamed of what they are selling. Between getting connected to India or the Philippines, don’t know which one is worse. Will never ever recommend this network to anyone. Also they ask you to email. Over 10 emails sent, not one acknowledgment email did I receive.”
“Quite frankly the worst organised poorly run company and customer services I have ever come across. In this day and age of dire customer service, that is really saying something.”
