“Ive ordered food for my dogs for a long time and they have always been great at customer service. My dog recently passed away and they not only refunded me for the food that was unopened, which they didnt even ask me to send it back (other companies did), but they took the time to write a personal card to us to give condolences for our loss. It meant a lot to us.
We sometimes ordered food that wasnt pallatable or was wrong for our dogs and they always offered solutions to help, mostly to allow us to return it for free. Food also is delivered faster than anyone else. I would sometimes order very late and needed it quickly, so I would always go to Pet Circle first for this. Their pricing is almost always better than others.
They're a great company that shows a lot of empathy to their customers.”
“The Pet Circle team, have delivered all I needed to support my 3 Burmese cats over the years. They would advise you in advance of any supply issues (out of their control), and they ensured your order was sent ASAP. Their customer service staff are very attentive. Only last week I received a hand written sympathy card for the loss of our Milly, from the team, which was just beautiful. To the Pet Circle Team.............thank-you!”
“Great service from pet circle. The prices are great, I ordered on Wednesday, and order delivered Friday. Updated each step.
Will use pet circle again.”
“I have been using Pet Circle for many years. I have had nothing but an outstanding service from them. I am so grateful for their great communication. I am always informed when to expect my delivery well in advanced so if i need to delay it, i can simply log in and reschedule. Delivery is so quick and simple, packaged well. The prices are far cheaper than a veterinary clinic or a pet shop. This is a company I trust and rely on wholeheartedly and will never use any other company. A huge thank you to Pet Circle for making my life so much easier.”
“Great company, never wait more than a few days for an order. When I have a problem their instant chat is amazing and super helpful. Accidentally used wrong address once and they fixed it for me immediately. Also the only person who can put the wrong address is the buyer so I’d ignore comments saying it’s petcircle who did this. And they are the only pet store who does deals on veterinary diets.”
“Great service.. order one day delivery the next morning .. tracking information supplied all along.. great job by all involved in supply chain.. great job”
“I have been a customer of Pet Circle for many years. They have always been quick with delivery and very competitive in pricing. I did a big order for my cavoodle of 13 years and 9 months a week ago. However due to unforeseen circumstances, my beloved pet had to be put down 2 days after the order was placed.. The order arrived the next day. I called Customer Service and explained the circumstances, asking if I could return the goods ( still boxed). The lady on the phone was very sympathetic and said they would send me a refund and to donate the goods to someone else or to a dog shelter.
Thank you Pet Circle for your kindness. I would highly recommend their goods and services to anyone.”
“I have been a Pet Circle customer for several years and have always been very happy with their service.
Recently I ordered treats and Zion's 4cyte granules for his Arthritis.
Unfortunately Zion's health declined rapidly after his recent diagnosis (lumbar myelopathy)
Zion couldn't walk at all and lost his capacity andcwe had to take the difficult decision to set him free (as we couldn't watch him in that state and suffer in pain).
The day we set him free, I received my order from the Pet Circle. I was so distressed when I saw the parcel as the pain of losing my beloved boy was so raw and I didn't know what to do with it.
I rang Pet Circle and asked whether I could return the parcel and get a refund.
The staff was so kind and understood my plight and offered a refund. I was willing to send it back but she said I can donate it to anyone and that she doesn't want me to go through the hassle of returning the parcel as I already have enough on my plate.
This was such a humanely gesture and level of customer satisfaction increased beyond measure.
I would like to extend my sincere gratitude and thank Pet Circle for this kind gesture.”
“Easy to navigate the website, wide range of products and brands, very reasonably priced and super fast postage.
Me and my dog’s are very happy customers of PetCircle!
⭐️⭐️⭐️⭐️⭐️”
“I am blown away by their compassion and generosity as I recently lost my fur baby and an auto delivery was in transit, I contacted Pet Circle to see if we could stop the delivery and they refunded the full amount of my order and when the delivery still arrived they told me to donate it to my local shelter then to top it off I received a card offering condolences from them. What a brilliant company, definitely recommend this wonderful company”
“I have dealt with Pet Circle for a number of years no issues at all regarding price service supply or delivery
Recently I have had to contact customer service and I did this through the chat room I can only say that they are the most reliable and efficient staff I have ever dealt with and credit where credit is due my query was handled efficiently and my product was in mail 2 hours after our chat so to you people out there complaining about this company maybe it may have more to do with your attitude than anything else I would imagine that people working in customer service would sometimes no doubt have to deal with some stressful situations with peoples attitude when they are blamed for things beyond their control just remember it costs nothing to treat people with respect and after dealing with them in past day via chat room they deserve a huge thank you for a job well done and all my respect to each and every one of them
Thank you
Juleigh and Sam”
“Totally blown away with the service from Pet Circle. As a first time customer I ordered xs outdoor boots for my cavoodle but they were too small. I contacted Petstock straight away and even though it was a public holiday they responded and two days later another size small boots arrived. Didnt ask for the other boots to be returned so are passing them on to a friends smaller dog. The boots will take Jindy a little while to get used to but they will definetely help when travelling in the outback to protect her paws. Definintely recommend.”
“I would like to commend Pet Circle for their care, compassion and love they have. I recently bought a parka for my dof and unfortunately when I received the parka it was a little too small. I exchanged that for the larger size wit no trouble whatsoever and what made me shed tears was the girl from Pet Circle said to me "no need to return the parka that is too small for your dog, instead can you please donate it to your local shelter or RSPCA or for a dog in need". Oh my goodness I couldn't believe that - What beautiful words to hear. PetCircle cares about disadvantaged needy animals. Ready to donate the parka for a needy dog instead of getting the return. What beautiful people. Love Pet Circle. You are SIMPLY THE BEST OF ALL. Thank you xx”
“I have been buying from Pet Circle for years and I have always had excellent, timely service. The people on the chat and email have always been helpful and efficient.”
“I ordered from Pet Circle at the weekend and had my order by Wednesday which was courier delivered to my door in regional Victoria. I wasnt expecting it so soon with Covid delaying just about everything so I was thrilled. Very happy👍”
