“Mates. Never Book Thro REHLAT- Its Scammers
Mates.. Stay away from Rehlat, I book a ticket from them last week, The price has increased twice while booking, Still I went ahead and paid,.. After payment the booking was not confirmed, I called the customer service, she said it will done in 10 minutes.. I made couple of calls later , the answer was same.. Later I got a mail from that another 270 AED i need to pay to get the ticket. I was'nt ready to pay that since i felt cheated.. I cancelled the ticket and asked for a refund, They say 20 working days to refund.. So they are churning my money for 20 days and then refund??? And refund will take another 5 to 7 days more from the 20th day
Never do a mistake of booking with rehlat. They show lower price on the site and its always high when it comes to payment ....And trust me the worst customer service experience i ever had .....”
“I'm sure they will delete my comment but I'm not gonna stop
I made a booking with them and they deliberately made the booking as failed and then asking me to pay extra 161 AED by saying fare hike, I have given them all the proofs (i.e screenshots from Airline website, different other online travel agencies and even from their own website) that the fare is still same but they are asking me to pay 161 AED , this is not the first instance where I'm being asked to pay extra, this is 3rd time they are doing such trick, I'm 100% sure that there's no fare hike because I have taken confirmation from the airline also that there's no fare hike at the moment, so why are you doing Haram business by telling lies to me, in This way nobody Will book tickets from u if u don't stop using these tricks
I need my eTicket please I'm not gonna wait for ur refund which takes years to process
4025070 is my booking Id”
“I was on a holiday in Cairo and one of the hotels ended up cancelling my booking. While searching a platform for booking hotels I found rehlat and booked my hotel through them. I am giving 5 star rating because I ended up getting a better deal that my previous cancelled hotel.”
“Do not buy from Rehlat. This company is a scam.
They canceled my stay on the day of the trip saying that there was a technical issue.
They told me the refund will be sent within 10-15 business days, 15 business days passed, still no refund!!! could you please send me my refund finally!”
“Reservation cancelled the day before the holiday was supposed to start. I called the hotel and they confirmed it's been cancelled by Rehlat. Awful customer support, I am waiting for a refund now”
“This has to be the worst website and is a pure scam!! Infact it's not a website at all, they are pure third grade internet theives.. They make money by fooling people and I have no doubt that the positive reviews are a fake too!! Anyone using this website is just putting their money in trash can..”
“Rehlat took an advance payment of a hotel room reservation from me. When I changed my mind and canceled my reservation, the advance payment was not returned to me, despite my repeated reminders about it. This is a misappropriation of my money! These are gangster methods! I definitely do not recommend it. Watch out for them.”
“If you don’t want to ruin your vacation, DON’T MAKE YOUR RESERVATION WITH REHLAT!
My experience with them was horrible! I’ve made the mistake to book my vacation with them. A day before the reservation they sent me a message saying that due to some issues the booking was cancelled but they will send me the refund receipt as soon as possible. It passed almost a month and daily they say to be patient and to understand them because they have issues with their servers. I’ve sent them more than 40 e-mails, I made complaints at the Police of Dubai, Consumer Protection from Dubai, Dubai Tourism, etc. But it seems they don’t care! THEY DO MONEY FOOLING PEOPLE!
I will not stop with the complaints, bad reviews and comments, until I receive my money back!!!!!”
“Bad website and bad customer service all around. I am still trying to get my money back. It's impossible to cancel my trip on the website and customer service does not reply to my e-mails.
In their reaction on Trustpilot Rehlat states: "Please check your mail and refer the cancellation policy." However... The policy states you can cancel on the website and through customer service. I followed all the necessary steps on both cancellation options and still no cancellation. Referring to the policy only helps if the cancellation options actually work...
I'd be inclined to give a better review once the matter is resolved, but for now I'm sticking with one star.”
“i book a flight from cairo to sharm el sheik on 29 June 22. After I pay with my credit card they cancel the fly. Until now I do not get back my money. They need 40 working days to give the money back the say. Never book over this company. Take care!!!!!
I want to contact the management but they do not give any information out for contacting.
Salah Katib”
“Trop nul fuyezzzzzz ce site est une arnaque c’est des voleurs
Réservation effectué le 01/07/22 pour un séjour le 07/08/22 le 06/08/22 24h avant je reçois un mail de leur part disant que mon hôtel a été annulé sans me propose de solution de relogement et puis plus de nouvelles après 50 mails et deux jours après on m’informe que je vai être remboursé sous 20 jours
Si vous voulez gâchez vos vacances allez réservé avec eux”
“Booked my hotel 3 months ago paid the full amount, received confirmation email that everything is fine.
Prior to 24 hours of flying to Spain, Rehlat cancel the booking. There is no refund of the money, there is no customer representative to talk to, no one replies to emails, upper management is unable to be reached, every customer representative will tell you they will get back to you in 24 hours, when you're flight is due in 5 hours. I have called the hotel, and they have said that Rehlat themselves have cancelled the booking a couple of days prior to avoid the hotel booking fee, even though they have taken the full amount of money from me 3 months ago.
You will be left on your own with no compensation if you do business with this company.
Avoid them at all costs.”
“Very terrible and not reliable, I have been trying to get back my refund since 2 months, they keep telling me that I need to check with my bank. I do not recommend this at all. You will waste your money.”
