Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“On our return to the airport from the hotel, they just called an Uber who was both late and had been told the wrong terminal at Barajas. The driver was left confused and irate, and we arrived quite a bit later than promised. Forget this service and just grab a taxi or Uber.”

Helpful Report

Posted 3 weeks ago

“Pick up at airport was ok once we found the stand which was not obvious. The driver then dropped us at Beverly hills Suites instead of Beverly Hills Heights dispie me telling him several times we needed Heights. By the time we found out it was the wrong place the driver was gone so we had to Push 4 Suitcases up hill for about 1/4 of a mile to get to the correct place. The driver would have had to pass the Beverley Hills Heights after he dropped us as it was a one way system. We were not amused!!! we rang the local agent to complain but they were not interested. We were picked ep at the correct place for our return but very early 9$.5 hours before our flight.”

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Posted 1 month ago

“no contact from company ref return journey to airport..very disappointed will hesitate to use company again”

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Posted 3 months ago

“Lange Wartezeit im Bus . Zwei Stunden!”

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Posted 11 months ago

Wir entschuldigen uns aufrichtig für die lange Wartezeit auf den Bus und entspricht nicht unseren Standards. 😔 Wir haben unseren Kundenservice bereits informiert und werden die Angelegenheit mit unserem Transportpartner besprechen, um solche Vorfälle in Zukunft zu vermeiden. Ihr Feedback ist uns sehr wichtig und wir danken Ihnen, dass Sie uns darauf aufmerksam gemacht haben. 🛠️ Wir danken Ihnen für Ihr Verständnis und Ihre Geduld.

Posted 11 months ago

“The transfer from Budapest airport to our hotel in Budapest was fine but our return transfer did not happen. The company responsible (Fox Transfer) did not show up at the agreed time of 10.15 am and after contacting them I was told that they thought that they had to pick me up at 12.35pm (my flight time). I was informed that I would have to get a taxi and that I would receive a refund. Poor service.”

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Posted 1 year ago

“Great going back to the airport actually on arrival we waited almost am hour for the driver pm wasn't happy at all regards Brian Glover”

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Posted 1 year ago

“Aeropuerto - Benidorm todo correcto, el retorno al aeropuerto de Alicante nos suspendisteis el viaje nos tuvimos que buscar la vida, un taxi 80 euros fue la solución”

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Posted 1 year ago

“Booked a taxi to meet us and to be parked out side was told he would be holding a board with our name on it. This was not the case we had to follow someone to an upstairs parking for minibuses which was horrible. Due to back issues I couldn't keep up and lagged behind in agony. We did get a minibus to ourselves but the whole point was to be in a taxi outside with no issues. I was in agony for 2 days of our weeks holiday.”

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Posted 1 year ago

“We arrived at the airport and received friendly service and guidance on where to find our bus to our destination. We set off and it turned out that the driver was driving fast, really fast. He drove close to the cars in front and overtook at every opportunity. We came south and the passengers gradually had to get off at their respective hotels. Here the driver raced around the many roundabouts and you could hear how the luggage lay and slid back and forth. We even had to hold on tight to not fall out of the seats. When we finally arrived at our hotel, the luggage was thrown around in the luggage room. A driver from hell. We had booked a return trip with Shuttle Direct, but have chosen to cancel and find another means of transport. We simply do not dare to drive with Shuttle Direct again :-(”

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Posted 1 year ago

“Je n’ai reçu aucun communication concernant mon trajet du retour. C’est moi qui ai dû contacter Shutle Express pour connecter l’heure de mon transfert De plus le bus n’est pas arrivé à l’heure prévu et il a fallu que j’appelle pour que l’on m’envoie le chauffeur Inadmissible”

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Posted 1 year ago

“2h de trajet et en plus quelqu un avait pris notre valise par erreur heureusement je l ai retrouvee”

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Posted 1 year ago

“we were just sent to the bus stop saying we had to wait for bus 99. We were not told how long to wait and the people at the bus stop did not know either”

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Posted 1 year ago

“We hadden vertraging 1 dag Maar konden onze rit niet verplaatsen Helaas minpunt”

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Posted 1 year ago

“When we arrived in Madrid, Spain, the representative for the shuttle driver company (apparently a local company contracted to provide the shuttle service) refused to send a drive to the airport to pick us up because our flight had been delayed. The representative of the company in Madrid claimed that they had tried to send us text messages and telephone calls, but there was no evidence of those claimed messages or calls on our phones. The real reason appeared to be that there was a special event (La Vueltas) that made the trip a bit more complicated. We hired a taxi at extra expense to take us near our hotel (the Veultas made it difficult to get exactly to our hotel). The arrival was essentially a disaster. The trip to the airport for the return flight was very good.”

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Posted 1 year ago

“On landing in Lanzarote on time your driver wasnt there we tried to contact you without success and ended up taking a taxi to apartments”

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Posted 1 year ago

“We hebben bij aankomst op het vliegveld niemand gezien van shuttledirect. Hebben moeten bellen of ze ons konden ophalen, hetgeen meer als een uur wachten kostte. Kortom dit zijn we niet gewend van shuttedirect”

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Posted 1 year ago

“Very reliable for pick up at airport, and return. However our shuttle bus was involved in a crash en route to Playa Blanca, and while it wasn't serious and nobody was hurt, I was disappointed that the company did not bother to reach out to us at any time after the incident ro check.that we were okay, and that our holiday hadn't been affected by it. Poor customer service, i will not use them again.”

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Posted 1 year ago

“The driver seemed not to be updated with geografie of Puerto de la Cruz. He seemed to be searching for the adresses to every hotel. He used more or less 45 minutes to find 6-7 adresses! From the start from the airport to the last adress in de la Cruz, it took 2 hours!! In the future, I will probebly use amother transporter. I hope that the transport from de la Cruz to the airport will be executed in a more professional way! Best regards Claes Hallgren”

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Posted 1 year ago

“Driver was in time that’s positive. The man smell very bad we all were in this smell all the time. He was driving like crasy brake gas brake gas and it seems like sometimes he started to fall a sleep a little bit. We will never go in the car with this driver again.”

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Posted 1 year ago

“Our order was cancelled the day before. A nice e-mail from the office tell us it's cancelled, but we have problem to go to our hotel without the ordern taxi.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews