“Alex Fleck is dishonest, a truly bad business man and worst of all never takes any accountability for when he over promises and under delivers. I am starting the process for a class action lawsuit to help myself and others get the thousands back that we lost.”
“They have disappeared. I had around 1,500 in my wallet waiting for the right watch to come along I went to check everything out today and… no website no email No nothing! I was one of the first to back Alex fleck and Anthony. I had nothing but great interaction. I guess it was all a facade. Oh by the way they are still taking $50 a month (or trying to) out of my bank account! I can’t stop it because there is no website! Alex and Anthony I can’t wait till you get what you deserve. This is criminal behavior and you should be held responsible.”
“I wish I had quit TPM when my first mystery watch arrived and didn't even come close to adhering to the style and size preferences. I stuck with them though, depositing over $1200 into my Freedom Wallet with them which, after multiple failed attempts to order watches from them that I was told were no longer in stock, I added a little extra to so I could order a couple of newly listed watches I liked the look of back in June 2022. It's now January 2023 and I've just learned that, after I was assured my order was being processed back in August, the company closed in September.
At this point I'm inclined to think that my money was used to seed the founder's new Keeper Box venture and that he never had any intention of sending me the watches I bought and paid for. Thanks for nothing Alex Fleck.”
“The company has $800 of mine in the their Timepiece wallet. Received this long sad message from Alex Fleck, who was one of the company owner/operators, in September saying that the company was closing its business. He stated that those of us with money in our wallets would be notified in a few weeks for some sort of rectification. Have not heard from anyone at Timepiece Monthly. Have personally reached out to Alex Fleck and he will not respond! It’s been over 3 months now. At this point, they have stolen my money. Do not do business with Alex Fleck.”
“Sham business. Alex Fleck appears to have taken the funds and resources from one business and used it to open up a competing watch subscription company, just before shuttering Timepiece Monthly. I lost over $100 of funds to timepiecemonthly.com. I would never trust Alex Fleck or his new company The Keeper Box (thekeeperbox.com). Hopefully these reviews allow others to research for themselves before doing future business with this individual or his companies.”
“They have taken all my cash in their wallet shut down business and havent replied to any of their emails, messages left on messenger. Fraudulent company stay away. Business owner is called Alex Fleck.”
“I ordered a watch in January. I still don’t have it due to shipping issues. Their response time is many weeks and I haven’t heard anything in months. At this point I want my money back and this feels like a scam.”
“Ordered a mystery watch in June 2022 that was promised by July 22nd, 2022. It is now September 20th and the watch has still not arrived. Their customer support is next to nothing and offer no solution to the problem other than telling me that the watch is coming from Europe and it will arrive in a couple weeks each time. Timepiece Monthly will not allow you to cancel your subscription until after the next billing cycle, which means I will be charged for a 2nd mystery watch before I even receive the first. At this point it feels like I have been scammed. You're better off avoiding this company if possible, it seems they are no longer of the same caliber from when they began.”
“I’ve sent 3 emails and left a voice message over the course of several weeks after placing my order and I have received zero response. At this point, I believe the site is a scam. I am seeking a full refund through my credit card company. There a dozens of reputable on line watch retailers. I recommend you try any of them before considering placing an order with Timepiece Monthly.”
Good morning,
We received your review just now and would like to clarify that we offer support through Messenger chat on our website and also our store, for convenience. We endeavor to respond to all queries promptly via that method. What we have discovered however, is that some members are using the old support system via their email, which does not reach us. Please register a new ticket on the website only, and we'll get back to you right away with answers to any questions you have.
Best Wishes,
Team TPM
“Great experience with TPMG. Fantastic watches, amazing customer service. I can't say enough good things about them. I've received a Ginault a Zodiac, several MV's and all have been tremendous !”
“Being hesitant after the lack or true quality being posted from a well known subscription company it took months to observe the actions of the company.
Several interactions with one of the owners and seeing some excellent pieces whet my appetite and I finally decided to bite the bullet with their newest service, the Tourbillion tier.
What a result.
A brilliant package with superb attention to detail and a clear understanding that while I was watching them, they were also learning about me and what I like.
The nail was utterly hit with an enormous hammer.
A beautiful watch with outstanding attributes that proved a key level of understanding.
My advice, trust and try. Maybe dip a toe at the end that feels right for you and you won't be disappointed.
Thank you TPM, I am very happy and waiting for the next exciting installment.”
“What can i say, i was part of the Alpha and Beta testing phase and the 2 watches that i received far outweighed my expectations. The value for money and great selection of watches i saw other customers receive just reinforced this ten fold.
The 2 chaps that run the company have given us straight forward information from the get go and its very reassuring and refreshing to see them both active on various social media platforms. From their own personal experiences they've listened to what the watch community wants, and implemented it in great detail.
Already have made changes to make the product more attractive to watch lovers worldwide by adding new tiers and features to their homepage.
If you want fantastic quality watches tailored specifically to your taste, delivered on time every month with fantastic value for money then this is the subscription for you.”
“I was part of the Alpha and Beta launch for TPM. Having previously been involved with two other watch subscription services (one ok and one plain awful) I was stunned by the service provided by TPM.
Over the time since they started launching their service the two owners provided their community with lots of information, feedback, follow up and details of what to expect. They had several well know brands and many microbrands too.
They established a style profiler to match people to watches rather than send out the same watch to a whole community base. You could pick the style of watch (Diver, pilot etc) Movement type (auto, quartz, chrono etc) Size (40mm and under to 50mm+) Face colour (white, blue, bright etc) and strap style (Leather, SS etc). This is their unique selling point and having seen what customers received against their preferences they matched the individual customers to their individual styles to perfection.
For the Alpha launch (roughly 100 customers) I subscribed to their Crown plan (Entry level) and received a Mr Jones Fantastic Exploits XL which far exceeded the value of my subscription. On further discussions with one of the owners of TPM, I found out this model had been discontinued but they agreed to make this one off to agree to my style profile for the launch. How many other subscription services would do that??
For their beta launch (1,000 subscribers) I upgraded to a Sapphire (their highest level) as I had some extra cash on hand. Within the style profile for this I slightly altered my preferences and narrowed down what I was interested in. To say I was blown away was an understatement. I received a Gruppo Gamma Divemaster and a bonus GG Mug. I recorded my unboxing for the community Facebook page and unbeknownst to us the founder and CEO of Gruppo was in the community. He spotted the unboxing and commented how he was delighted to see how well received his watch had been. Again the value of the watch itself far exceeded the subscription price.
Over Alpha and Beta, I have seen many unboxings or just pictures of watches received and everyone has been delighted with what they've been sent out. In all of the watches i have rarely seen more than 5 of the same of any one watch. All watches are tailored to what the customer profile is. The owners have been active in talking to members and listening to the feedback from their community.
At the end of the Beta stage, the two owners took stock of everything and have made some changes based on what they have seen and feedback. They've introduced two new tiers and a freedom plan, another unique selling point whereby members can save a little each month rather than receive a watch each month. So rather than a getting a lower level watch repeatedly you can wait until you've plenty of money saved up and have a mystery watch sent out.
They also noticed the shipping costs to some countries were higher than expected and introduced a shipping charge. This was not done in an underhanded way. they informed the community straight away and didn't bury it in a T&C's page.
Overall the guys are doing a great job. Customer service and satisfaction is front and centre. They're not trying to hiding anything from their community and are delivering top quality products to all. The sky is the limit for these guys and other watch subscription services could be in a lot of trouble and will have to up their game.”
“I have had several watches of TPM now and every single one of them has been excellent. They couldn’t have managed my styling any better. I have spoken to Anthony & Alex several times and they are always quick to respond and always helpful, I’ve even asked for opinions on watches they don’t send out and have had excellent reviews off them both... they do know what they are on about!
I think the key to a watch subscription company is that you can sell a watch if you need to with out losing a massive amount. I sold one of my lower end subs to trade up to a more higher end & got what I paid for it.
Top class service and will be using for years to come.”
“First class Service . My first Sapphire subscription with Timepiece Monthly was excellent!! I received a phone call guiding me through the process making sure my subscription was correct . The service I have received I have never had from any other subscription service . There's even a pop up live chat to help you out with any questions you may have . The watch arrived very well packaged with lots of thought about how this was presented. My previous subscription with another well known company I have now frozen as I got heavily charged by customs every time a new watch arrived . No customs charges with Timepiece Monthly to UK which is a massive saving . Couldn't be happier with the service so far . Watch was exactly what I would of chosen for myself so they take the style profiling very seriously. I highly recommend Timepiece Monthly if you are considering a subscription just do it you won't be dissatisfied.”
