Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.84

4.8 Rating 2,559 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 5th March 2025

Jen Brant

Total Cards 5 star review on 4th March 2025

Anonymous

Total Cards 5 star review on 2nd March 2025

Aiden Hetherton

Total Cards 5 star review on 27th February 2025

David Ramsey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hold money for months, then cancel orders because they can sell for more on live stream.”

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Posted 1 hour ago

“Have not received items yet, will change review when i do so”

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Posted 3 weeks ago

“Never again.”

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Posted 1 month ago

Hi Jakub, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we understand how frustrating it can be when things don't go as planned. I have reached out to you to see what has happened as we have not heard anything from you before this review We hope to hear back from you! Kind Regards, Ryan

Posted 1 month ago

Hi Jakub We are just following up on this, we reached out last week and again today, would you be able to let us know how what has happened to leave this kind of review, if you could respond to my email it would be awesome Hope to hear back from you Kind Regards Ryan

Posted 3 weeks ago

“It hasn’t arrived and Royal Mail tracking system is useless so I have forked out cash for nothing. Will stick to big orbit cards instead. 100% reliable”

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Posted 1 month ago

Hi There Thank you for taking the time to share your feedback. We genuinely appreciate input from our customers, as it helps us improve our services and address any concerns. I have reviewed your order and can confirm that it was shipped on the same day it was placed. However, the shipping method selected does not include tracking. Unfortunately, once a package is handed over to the courier, we have no direct control over its delivery. We sincerely regret any inconvenience caused by the delay. We understand how frustrating this can be, and we always recommend choosing a tracked shipping option for added security and peace of mind. If you wish to share feedback regarding delivery delays, we encourage you to do so on the courier’s TrustPilot page, as this will help them improve their services. We do our best to respond to all customer inquiries promptly, and I can assure you that we have replied as soon as possible upon receiving your message. Once again, we sincerely apologize for the delay and any frustration this has caused. We truly appreciate your understanding and hope you’ll consider giving us another opportunity to provide the 5-star experience we strive for. Please don’t hesitate to reach out if there’s anything else we can assist you with. Kind Regards Ryan

Posted 1 month ago

“The Christmas present for my grandson has never arrived. It was ordered at mid December, I chased it in early January and was told it would be delivered soon but it has never arrived. Do not order from this company.”

Helpful Report

Posted 1 month ago

Hi Penny, I’m truly sorry to hear that your grandson's Christmas present hasn't arrived. We appreciate you taking the time to share your experience, and I completely understand your frustration given the circumstances. We strive to ensure timely deliveries, especially during the busy holiday season, but unforeseen delays can occasionally happen. Please rest assured that we are actively working to resolve these issues with our suppliers to prevent similar situations in the future. I apologise for the lack of communication regarding your order. Your feedback about improving updates is valuable, and we are reviewing our processes to enhance our customer experience. If there's anything we can do to assist you further, please reach out to our customer service team. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding. Kind Regards, Ryan

Posted 1 month ago

“Yes I'm another customer who placed a pre order that waited two months, missed out on a major Xmas present and ended up cancelling the order. This is the second time a pre order has not been delivered. Other sites have the item in stock. They probably raise revenue through orders they can not fulfill. Never order a pre order item. Disappointed their email didn't even apologise when they said they were processing a refund. Emailed them a month ago simply saying "The moment they arrive, we will ensure they are shipped out to you as quickly as possible." Do they ever arrive one wonders. Do not use.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review here. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order did not meet expectations. Providing excellent service is our priority, and we are working diligently to improve this process for future orders. I’d like to address a few of the points you raised. As a retailer, we rely on our suppliers for stock, and in this instance, we were initially promised delivery within the first two weeks of December. Unfortunately, this did not happen, and we sincerely apologise for the delay. While it may not have been apparent, we were working daily to get updated information from our suppliers. However, they did not provide us with a confirmed timeline, leaving us unable to give you precise updates. This situation was truly beyond our control, and for that, I am deeply sorry. Regarding delays, we include a disclaimer in our Terms and Conditions to set clear expectations: "During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control." The full details are available here: Terms and Conditions. Additionally, on our delivery page, we highlight that: "While we're dedicated to making every effort to meet the indicated delivery times, it's essential to recognize that there can be factors beyond our control. Please rest assured that we're fully committed to ensuring your order reaches you as swiftly as possible." We understand that reading terms and conditions isn’t ideal, but they help set expectations around pre-orders and delays. Regarding the email about your refund, I apologise that it didn’t include an apology. We are reviewing our messaging to enhance clarity and ensure our customers feel valued throughout their experience. We hope you’ll reconsider ordering from us in the future, as we are committed to making the necessary improvements to deliver a better experience. Thank you for your understanding. Kind Regards, Ryan

Posted 1 month ago

“Poor, order cancelled then told to buy it in a bundle with some old stock they can’t sell. Item was in stock just refused to sell it then put the reason as buyer cancelled 😠”

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Posted 2 months ago

Hi There Thank you for taking the time to leave a review. We value all feedback and use it to improve our services continually. I sincerely apologise for the inconvenience caused by the cancellation and refund of your item. This was not intended to happen—the product was mistakenly made available on our site as a single item. Once the issue was identified, our team worked quickly to rectify it, which unfortunately included refunding affected orders. This was purely a system error. The email stating that the cancellation was "at the buyer’s request" is an automated message sent for all refunds, and I understand how this might have caused confusion. I apologise for this miscommunication. Regarding your concerns about bundling products, I want to clarify that this approach is not intended to force unwanted items onto customers. Instead, it is a measure we’ve implemented to prevent scalpers from purchasing stock in bulk and reselling at inflated prices. Bundling has proven to be an effective way to ensure genuine collectors and fans have better access to these items. As collectors ourselves, this is a practice we take seriously to support our community. Once again, I am sorry for the cancellation of your order, and I hope this explanation helps clarify the situation. We truly appreciate your feedback and hope you’ll give us another chance to deliver the 5-star experience we aim to provide. Kind Regards Ryan

Posted 2 months ago

“I ordered a product from this company, to give as a christmas gift. I ordered this item (that was not cheap) on 23rd November. The website stated it was released in December. After not receiving any communication of dispatch, I decided to email them to ensure my order was received. It was then that they decided to tell me there was a delay in them receiving this item and they were hoping it will be received at some point in those first 2 weeks in December. I didn't think it was a problem, as these things do happen. But again, after no notification, I had to chase them again. Only for them to say they are still waiting. This time I requested they please keep me updated, as this is meant to be a gift and I needed to know if it would arrive in time. They did nothing. I had to chase everytime, so I raised a complaint. I wasnt able to give this product as a gift at christmas, in fact the individual got nothing apart from an apology and me having to explain it should be arriving soon It is now 29th December, I see no hope in this product arriving this month! I have requested a full refund now, so we will see if they are able to do that or show how truly incompetent they are. I have gone on to order this product elsewhere, where funnily enough, it has already arrived (and was cheaper) and have given it to the individual who's gift it was, apologetically. In future I recommend Total Cards make it very clear on their website that delays can occur, which are out of their control, but should state they will do everything in their power to ensure this does not happen. The most frustrating thing has been the poor communication. Emails should be issued to those people whose orders are affected. Even if it is a generic email and only advises they are still waiting. Any communication is better than none. This will also likely reduce the amount of complaints they receive. Which I have investigated and looks as though they get a lot, but down play it on websites, such as Trust Pilot. As you can see from the top of the page when you go onto their page on Trust Pilot, they are showing misleading information and the star rating may not be correct. I can tell you now. There are a lot more complaints with this company than they show!”

Helpful Report

Posted 2 months ago

Hi Emma, Thank you for taking the time to leave a review here. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order did not meet expectations. Providing excellent service is our priority, and we are working diligently to improve this process for future orders. I’d like to address a few of the points you raised. As a retailer, we rely on our suppliers for stock, and in this instance, we were initially promised delivery within the first two weeks of December. Unfortunately, this did not happen, and we sincerely apologise for the delay. While it may not have been apparent, we were working daily to get updated information from our suppliers. However, they did not provide us with a confirmed timeline, leaving us unable to give you precise updates. This situation was truly beyond our control, and for that, I am deeply sorry. Regarding delays, we include a disclaimer in our Terms and Conditions to set clear expectations: "During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control." The full details are available here: Terms and Conditions. Additionally, on our delivery page, we highlight that: "While we're dedicated to making every effort to meet the indicated delivery times, it's essential to recognize that there can be factors beyond our control. Please rest assured that we're fully committed to ensuring your order reaches you as swiftly as possible." We understand that reading terms and conditions isn’t ideal, but they help set expectations around pre-orders and delays. As for communication, our intention is to avoid sending repeated emails with no meaningful updates. We strive to provide accurate, concrete information when reaching out. That said, I’ll ensure your feedback about this is shared with our team so we can consider better ways to keep customers informed in similar situations. In terms of your refund, it was processed promptly once our team returned from the holiday break on January 2nd. We apologise for any inconvenience caused by the timing of our holiday closure. Regarding TrustPilot, the status displayed on our account is unrelated to misleading information, and we are actively working with TrustPilot to address this issue. Once again, Emma, I’m truly sorry for the challenges you’ve faced with this order. We hope you might give us another chance in the future to deliver the 5-star experience we are committed to providing. Your feedback is invaluable to us, and we’ll use it to make improvements moving forward. Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns. Kind Regards Ryan

Posted 2 months ago

“I dont have it ??? 🤬🤬🤬”

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Posted 4 months ago

Hi Eric Thank you for taking the time to leave a review. I’m sorry to hear that your delivery hasn’t arrived yet. After checking the tracking details, I can see that delivery was attempted on both the 8th and 9th of November, I will be reaching out to you with the tracking details so that you can see what is happening. We understand how frustrating courier delays can be, and while these are unfortunately out of our control, we hope that your order reaches you very soon. If you’d like to leave feedback about the courier service, we recommend doing so on their Trustpilot page as they don't actively monitor our reviews. Once your order arrives, we’d be delighted if you could revise your review to reflect your experience with us directly, as we’d love the opportunity to serve you again and provide the 5-star experience we aim to give all customers. Kind Regards Ryan

Posted 4 months ago

“Unfortunately I cannot review this item as after a week I still haven't received it”

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Posted 4 months ago

Hi Andrea Thank you for your review, I have reached out to you as we can see that the order this is reviewing has arrived on the 18th, if you can reply to our email we would love to try and get this sorted for you Kind Regards Ryan

Posted 4 months ago

“Never received my order.”

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Posted 5 months ago

Hi There Thank you for sharing your feedback. We take all reviews seriously and use them to improve our services. We’re sorry for the delay in your order. I can see it was swiftly picked, packed, and dispatched on the 20th, but unfortunately, Royal Mail didn’t deliver on Sunday as expected, and it was delivered on Monday instead. While courier delays are beyond our control, we would recommend sharing your feedback with Royal Mail directly, as they often take customer feedback seriously. Since your order has now been delivered, we kindly ask if you’d consider updating your review. We hope the product was everything you hoped for! Thank you again for your review, and we hope to provide you with the 5-star experience we strive for in the future. Kind regards, Ryan

Posted 5 months ago

“It took 5 months after the product was released until I received it and only after I contacted customer service to remind them of my order.”

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Posted 6 months ago

Hi Ryan, Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re sorry your order took longer than expected to reach you. Unfortunately, the delay was due to issues with the manufacturer, which was beyond our control. We’re not happy about this either Ryan, and would recommend that you also share your feedback directly with the manufacturer, as they often overlook the concerns of suppliers and retailers. Please rest assured, though, that we would never overlook an order. The moment the stock arrived, we made it a priority to dispatch all orders, including yours, as swiftly as possible. Our support team did their best to keep you updated throughout the process. We understand this was frustrating, and we worked hard to minimise the impact of the delay. Unfortunately, certain manufacturers are known for slower stock distribution outside their main regions, which can cause setbacks like this. This is not the standard we set for our orders, Ryan, and we hope you’ll give us another chance to provide you with the 5-star experience that many of our other customers have received, as reflected in our reviews. Thank you again for your review. Kind Regards, Ryan

Posted 6 months ago

“one and only order on the site order still not received because unpleasant surprise to have customs fees to have the order i had to pay to avoid any return of order and request for refund”

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Posted 6 months ago

Hi Pellerin Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re sorry to hear about the customs charges you’ve encountered. Unfortunately, since Brexit, all international orders are subject to customs fees when entering your country, as outlined in our terms and conditions 😭. We do remove the VAT from your purchase at checkout. We are sorry that your order has been delayed. Customs clearance can take some time, but I can see that this has moved and your order should be with you in the next few days. We understand how frustrating these fees and delays can be and wish things were simpler, like before Brexit! We truly hope you’ll give us another chance, as we’re committed to providing the 5-star experience we know we can deliver. Thank you again for your review. Kind Regards Ryan

Posted 6 months ago

“delayed release with the same excuse of the suppliers fault, still haven't received an email to say that my other order has been shipped”

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Posted 7 months ago

Hi Stephen Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. I apologise for the inconvenience regarding the delay in your order. Unfortunately, our suppliers have been sending stock in small batches, which has led to delays. While most of the stock has arrived, there are still a few items pending, but we expect them to be with us soon. We understand that this situation is far from ideal, and we’re sorry that your second order has yet to be shipped. Please know that we are working to get it to you as quickly as possible. We sincerely regret the extended delay and are committed to ensuring that future releases are more timely and arrive on schedule for all customers. This is not the standard we strive for, and we will do everything we can to ensure your future orders provide the 5-star experience we aim to deliver. Thank you for your review and we will continue to work to give you the experience we know we can give Kind Regards Ryan

Posted 7 months ago

“Recieved order very late”

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Posted 7 months ago

Hi There, Thank you for sharing your feedback. We take all reviews seriously and use them to refine our services. We regret that your order did not reach you in time for the release date. While we worked diligently to get the stock in as quickly as possible, there was a slight delay in receiving it. We’re glad to see that your order arrived shortly after the stock came in. We apologise for any inconvenience this may have caused and are committed to working with our suppliers to minimise delays for future releases. Thank you again for your review. This situation is not typical of our usual service, and we hope you’ll give us another chance to provide you with the 5-star experience we aim to offer all our customers. Kind Regards Ryan

Posted 7 months ago

“Having used Total cards for nearly three years this was the worst experience and that's over the courier having lost a parcel It took weeks for anything to show up and my total order wasn't fulfilled so I had to cancel it and use another provider It's also spilled over to my current order so unfortunately I'll probably find another provider for future purchases, because what's the point of a pre order when you get it five weeks later”

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Posted 7 months ago

Hi Liam Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We are sorry to hear that your last few orders have not met your expectations. Regarding the first order, we decided to send out the available stock to avoid a longer wait due to the delay from our suppliers. We understand this might have caused some inconvenience, and we are working hard to get the remaining product to all customers as soon as possible. We are in close contact with our suppliers to expedite the process and minimise any delays. We apologise for any frustration this may have caused and are committed to ensuring smoother and timelier releases in the future. We appreciate your understanding and hope you will give us another opportunity to provide you with the excellent service we strive for and we have for the past 3 years. Thank you for your review. Kind Regards Ryan

Posted 7 months ago

“I'm really not happy with the service. I preordered 2 products. One was ordered in April, the other was in June and neither has arrived. The release date was Last Friday and I am constantly told the same story about the supplier not having it in stock. I wasn't even informed it had not arrived until the day before release date. No warning or anything. I very much doubt I will be using the website again after this.”

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Posted 7 months ago

Hi Stuart Thank you for reaching out and sharing your concerns and thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We sincerely apologise for the inconvenience you've experienced with your preorder. We understand how frustrating it is to wait for products, especially when you've preordered them well in advance. The delay was due to unforeseen issues with our suppliers and manufacturers, which unfortunately affected the timely delivery of your items. However, we are pleased to inform you that the products have now arrived and will be dispatched to you promptly. We greatly value your feedback and will be taking it on board to improve our services and communication. We strive to provide a better experience for our customers and appreciate your understanding. Thank you once again for your review Kind Regards, Ryan

Posted 7 months ago

“Be careful buying from here. You may get used stuff. The pictures make it seem like its brand new but its not. Stain on poster. Paper poster so I can't wipe it off.”

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Posted 7 months ago

Hi, Thank you for taking the time to leave a review, we do apologise you have received this item with some damage we would like to clarify that we do not sell used products and all products come from sealed items. If you can contact customer support and raise a ticket we would be more than happy to assist you with this in resolving the issue.

Posted 7 months ago

“Still not received pre ordered cards over week and half ago release date was should have gone somewhere else!!!!!!! What is the point of a pre order when you have to wait ages afterwards to receive item . As I said still not received”

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Posted 8 months ago

Hi Angela Thank you for your feedback. We take all reviews seriously and use them to continuously improve our services. We sincerely apologise for the delay in delivering your order. According to our records, it should be delivered today. We understand your frustration, especially as it was a pre-order, and we are truly sorry for any inconvenience this has caused. Our team has worked diligently to expedite your order despite the backlog, which was unfortunately beyond our control. Please rest assured that we are committed to preventing such delays in the future. Thank you for taking the time to review your order. We hope you thoroughly enjoy it once it arrives. Kind regards, Ryan

Posted 8 months ago

“I've been desapointed about shiping taxes”

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Posted 8 months ago

Hi Julien Thank you for your feedback. We take all reviews seriously and use them to continuously improve our services. We apologise for the additional charges you incurred upon the product’s arrival in your country. Unfortunately, this is due to customs taxes imposed after the UK left the EU and affects all international orders. To help mitigate this, we ensure that VAT is removed from all international orders. The shipping costs displayed are just the shipping, unfortunately. We are continuously exploring ways to make international shipping more affordable and efficient, and we hope to improve this in the future. Thank you for your review, and we hope you enjoyed the product. We hope we might see you again in a future order and if so we look forward to serving you again. Kind Regards, Ryan

Posted 8 months ago

Total Cards is rated 4.8 based on 2,559 reviews