“Beware. Store credit only on returns, even if unopened. As if that's not bad enough, online return form is not user friendly.
I do not recommend doing business with this company.”
“These oils are FANTASTIC! The low reviews, here, have absolutely NOTHING to do with the efficacy of the PRODUCT.
(1 person writes they won't cancel the order once shipped. Well DUH! They CAN'T cancel/stop something that's already gone.)
Frankincense stopped my knee pain, bone on bone, immediately, JUST as well as the cortisone/lidocaine injections from my Dr's office.
Hair Envy, helping the breakage
Helichrysum has totally erased some spider veins. In fact, after an auto accident that landed me in a rehab center for a month, THIS is what an MD ordered to help heal a large hematoma of my knee.
The PRODUCTS WORK!
Customer Service, billing issues and other issues have nothing to do with the product.”
“I use the oils to make lotions, salves and serums. Helped me to finally be free of commercial skincare products and make simple 1.2.3 ingredient mixes of my own. My skin loves the oils and I use the frankincense, myrrh and helichrysum with castor oil/jojoba oil for pain massage. Works wonders. Always get what I order - no leakage or damage, but I realize that can happen in shipping anything liquid.
For the BOGO complainers …Never had a BOGO problem. The offer works same as in store. But you need to buy 2 of the same size and not put a smaller oz product with the order or only the small one will be free. It’s same or lesser value, so keep the lesser value out of your cart for goodness sake! Do a couple different orders if you need too…buy smart and quit complaining.”
“Deep muscle, skin envy and frankincense are wonderful.
These are wonderful but the last 2 times I have ordered these on your buy 1 get 1 free, I have only received 1 each. Will continue to buy these oils but really disappointed.”
“Ordered to ship to address I was staying, thinking I would receive in time. I tried to cancel numerous times. Then they shipped the order. They will not cancel once shipped.”
“Have been using both the Helchrysum and the skin envy for six months and can finally tell a marked improvement in my skin tone. No CS issues at all. Definitely recommend.”
“I have used Frankincense oil on my hip when my sciatic nerve starts acting up! Pain goes completely away! I immediately bought 3 more! All came sealed. I am very happy with Vitality Essential Oils!”
“I have been a long time buyer of Vitality Extracts and I received a broken vial and they said they could t replace it but world give me 10% off on my next order?? Seriously?! What kind of customer service is that especially how much I’ve purchased in the past. They lost a good client:( Unfortunately it won’t allow me to attach a photo..”
“WARNING DO NOT ORDER FROM VITALITY EXTRACTS THEY ARE A FRAUDELENT COMPANY THAT SENDS OUT UNSEALED PRODUCT. I RETURNED MY UNSEALED PRODUCT AND THEY DID NOT REFUND ME.”
“Product doesn't work and they don't respond to questions. I think all the wonderful reviews are fake! How can they claim to treat bone on bone pain and avoid knee replacement?”
“I have purchased from Vitality Extracts before - not any issues. I just received a coupon code of HAPPY which will allow me to BOGO with no limits & mix and match. The coupon code does not work - it took $40 off of a $280 order. Then they send me a coupon code for 35% off anything site wide (good for only 24 hours) - it took $1 off an $80 order. They have yet to get back with me on either issue. Needless to say, I did not order from them & do not plan to order from them in the future. Customer Service never answers the phone when you call. Very disappointed with them and will not shop here again.”
“Have been using various oils from this company for the past 6 months. When Turmeric was lost in the mail, they replaced it immediately. I have no issues with this company. They have great customer service so far. Been reading all these complaints but I have not experienced any of it so far. My experience has been wonderful. My puffy eyes using Frankincense Hemp & Skin Envy have a GREAT improvement. Frankincense. Hemp. Aches & Pains. Turmeric. Fantastic for arthritis and pain.
The first month or two little effect. By the 3rd month of continuous use I'm no longer taking celebrex. My face and eyes getting compliments on the puffy eye decrease
Stop bitching people. USE THE product! Use the online CS tab and their internal communication. Quick response and they honor their products!!!!
Ann K.”
“Well I ordered bogo didn’t happen! When I opened my package I could smell the oils in the mailbox! I open the package and the cap was not tight and the bottle fell out of my hand and dumped all over the counter! Wish I would have read the reviews before I bought! They won’t get me again !”
“So far, I've placed 2 orders and they came in within a week. I purchased the immunity blend, kids bug roll on, and frankencense. No visible results yet, but all of them smell wonderful and the bug one seems to keep the mosquitos SOMEWHAT at bay... but living in Texas near the coast, it's almost impossible to keep those suckers away! Overall, unlike the other reviews, i haven't had to contact customer support, so i can't comment on that, but from my personal experience. I have zero complaints from my purchases!”
“I placed an order using the BOGO BIG. Turns out I hadn't read the "fine print" so I was charged full price for one Helichrysum because I didn't understand the "fine print".
When I called their customer service was rude and explained to me that "I hadn't read the fine print when I placed the order. My understanding was that when I entered the BOGO BIG it applied to all the items I was placing in that order. I still don't understand what "fine Print" I didn't understand but I have ceased to do business with this company.”
“I order two products almost a month ago. Still have not received. It took me numerous times to reach them to tell me it was lost. Never even offered an apology just wanted me to reorder. I’ll never order from them again”
“RED FLAG on this company.. Do not trust the positive reviews you see on site. This company will not help you if the issue is their fault. I initially ordered a lot from this company. It was a small amount in the beginning, the frankincense everybody was praising about. I don't feel any results and have been using faithfully for weeks at least twice a day. Will continue using maybe it will kick in. Well, biggest complaint is their customer service. Don't expect help from them if something goes wrong, even if its on their end. I ordered the buy one get one free (BOGOBIG ). I ordered $231 worth, wanted to stock up, because I trusted the reviews. Something happened on the ordering site. When I put in code, system completed my order, before I applied code. I tried to call and explained what happened, it was after hous and over the weekend. On Monday morning, after they opened, I sent email explaining and called. They sad they couldn't honor the buy one, get one free because there was a 48 hr window to contact them. It was the weekend and they were closed. No exception on their part. I am angry and disappointed, because I was cheated because their system failed. They did give me a small partial refund, but not equal to my 6 free items. Their customer service is rude, unresponsive and refuse to work with you. Just be careful with this company. Another thing, note their return is credit only. I had planned on being a long term customer, but will NEVER order or contact this company again.
Also, I was introducing products to family and friends, but will spread the word not to buy.”
