Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,073 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 15th February 2025

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly such a bad experience still waiting for for my item sender send them more than 15 days ago and haven't received yet very disappointed bad service and not recommended”

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Posted 1 week ago

“My parcel has been at their hub for 8 days. I will not buy anything online if yodel are the delivery company.”

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Posted 1 week ago

“They issue you with 'store to door' postage labels at a competitive price for a service they do not fulfill. You're supposed to be able to drop your parcel at any yodel participating store, but the drivers refuse larger parcels and you're absolutely screwed. Customer service is horrendous. I waited 30 mins on hold only for them to hang up within the first 30 seconds of my call. Eventually spoke to somebody who said I need to call yodel direct, not yodel. When I asked if she'd put me through she admitted there was no phone line for yodel direct. Appalling company. I don't know how they're still going.”

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Posted 1 week ago

“The tracking service is just a lie”

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Posted 1 week ago

“Your driver delivered my parcel to the wrong address now I’m having trouble getting my money back your company is disgraceful you should employ people that can read properly”

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Posted 1 week ago

“Useless! They flat out lie about attempting to deliver and their app sucks! Avoid using Yodel at all costs!”

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Posted 1 week ago

“Awful service. Said they had attempted to deliver three times. Liars. We were in on every occasion. Impossible to talk to a human. Never deal with them.”

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Posted 1 week ago

“The driver delivered the box of dog food. Let’s get things correct! He threw the box of my front door and doorstep. Had the cheek to state delivered to customers hands! My dog is recovering from surgery at the Vet. It was all captured on ring camera. Absolute scumbag. Woke my dog up and she was upset and distressed. Tried to contact Yodel to complain, but therein lies the problem, multiple answer phone which takes you around in circles.”

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Posted 1 week ago

“Pathetic! The most useless, lying courier company that I have ever come across.”

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Posted 1 week ago

“Yodel said they had attempted delivery 3 times and so I had to collect from their warehouse, meaning a journey of over 30 miles! On checking security cameras it proved there had never been any attempt to deliver my parcel. I raised a complaint, with no response and discovered through online chat that the driver said they couldn't find my address. All other deliveries reach me without issue. Absolutely disgraceful behaviour by Yodel and the driver. I would recommend that if you require safe delivery of goods, that you do not use this incompetent dishonest company.”

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Posted 1 week ago

“Yodel are the worst delivery company. They gave me a two hour delivery slot and told me my parcel needed to be handed to me in person and that it couldn’t be left in a safe place then they delivered my parcel early and left it by the side of the house in full view of the road without leaving a delivery card so I had no idea where it was. To make matters worse they then emailed me saying it had been delivered during the 2 hour delivery slot and had been handed to me even though I had been in and they had not! It was only because a neighbour had seen them earlier when I had taken the dog out for a walk that I knew they had actually been. Why lie about the time and why say they had handed it to me when they hadn’t. Their customer services are a joke as it’s an automated service telling you that your parcel has been delivered, you can’t actually speak to anyone. Dreadful company, I don’t know why anyone uses them. It’s not the first time I’ve had issues with them.”

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Posted 2 weeks ago

“👎👎👎👎👎👎👎terrible service.... No help on app.... Worst delivery company”

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Posted 2 weeks ago

“Yodel is a used as a delivery partner for another company that I order from. The delivery from Yodel has been shocking. No package arrived at my apartment and I received no communication regarding this, in fact, I have received no communication from Yodel for the failed delivery. I happened to notice a note on the delivery tracking which stated that they required more information about my address. I have contacted Yodel 5 times regarding the address. When they asked me if it was the correct address, I said no and provided the correct one. Only after the 5th attempt was it changed. At this point, they told me it was my responsibility to collect said parcel from the depot, unfair to say the least as I provided them with every possible piece of information (address, other landmarks, what to look for, a contact number). Now, I am being told that it will be delivered today (a week late), but when query what to do if it doesn’t arrive, as it hasn’t before and contacting the Live Chat has not helped, the Customer Service Representative said I “should not worry” as the “attempt delivery” will happen “soon”, and then ended the chat. Disgusting customer service, and definitely the least helpful customer service team I have ever had to correspond with.”

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Posted 2 weeks ago

“Parcel received from Debenhams today ,the driver was shocking threw my parcel from the van! Then pulled it along the ground,I then stopped him and my 84 year poorly husband had to get a sheet from the garage and pull it into garage on the sheet! This is a man who had a cardiac arrest last March!I I couldn’t help as I have severe back problems,you need to tell your drivers to have some respect for customers there was no hello ,just downright rude attitude,”

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Posted 2 weeks ago

“Yodel failed deliver parcel even though someone in the house every single day and left a note on post box. I don’t think they even tried to deliver it. It was my son’s birthday present.”

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Posted 2 weeks ago

“I cannot fault the drivers but the customer service team are dreadful - I have two addresses in my account but when labels are being printed they are mixing up the postcodes - some drivers have struggled to find me which delays them whilst they search for where my address actually is. Just had a long live chat and when it was obvious the operator was unable to edit the postcode in their system, he just cut me off the chat.”

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Posted 2 weeks ago

“The absolute worst company ever. They failed to deliver the parcel 6 days in a row and their customer service is completely useless. Baffling how they’re still in business.”

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Posted 2 weeks ago

“I was supposed to receive a parcel from shein and yodel still hasn't delivered it.According to their tracking system it was delivered on the 13th January it wasn't because I was in all day.The next time it was supposed to be delivered 14th January driver enrolled and address query. 15th January in transit,I waited in again it never arrived. Then it said 27th January out for delivery it never showed up because I was in all day then it said delivered but it wasn't and I have tried ringing yodel several times but only get an answering machine. I've tried emailing them but no response. I'm really upset and mad about my order because it was for my granddaughter.”

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Posted 2 weeks ago

“Terrible - if what you want is delivered by Yodel just don’t buy it, it will never come”

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Posted 2 weeks ago

“Package not delivered, despite assurances that it was "with the driver and out for delivery". Tracking showed driver in same location for 12 hours, so either it's inaccurate, or driver couldn't be bothered to make deliveries and simply stayed at home. Absolutely zero updates from yodel. Unable to meet basic service requirement. 0 stars. DO NOT USE IF YOU HAVE ANY DEGREE OF CONSIDERATION FOR YOUR CUSTOMERS!”

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Posted 2 weeks ago

Yodel is rated 1.1 based on 6,073 reviews