Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,907 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 20th December 2024

Marjorie Thompson

Yodel 1 star review on 18th December 2024

271

Anonymous

Anonymous // 01/01/2019

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“Said they attempted delivery, never did ,rearranged delivery never appeared, arranged to drop at local store never happened parcel sent back 🙄 merry Xmas”

Helpful Report

Posted 5 days ago

“Never on time - EVER”

Helpful Report

Posted 5 days ago

“Booo.. pretended to deliver parcel I was in and can see the door, no card left anyway so total lie. On the 'APP' states still in transit then on a diff page tried to deliver well make your mind up it was either TRIED or still in the van hmmm. Then a SMS code got sent saying you have 30 mins to use code! Where? Where do I use the code within 30 mins? Space? The public toilet? What is that code for? (obviously to collect something somewhere that is still in transit). Apparently I have to wait upto 25 days according to another page on the app. Just use Royal Mail as I doubt very much I will ever see this parcel in this lifetime.”

Helpful Report

Posted 5 days ago

“Parcel was due 9th December still not here, the company I bought the item off gave me a number of Yodel at Lincoln Depot where my parcel was apparently held up. Rang number given got an automated service which asked for ref which I gave them they then said my parcel will be delivered tomorrow..?”

Helpful Report

Posted 5 days ago

“Yodel say they have delivered a parcel on two occasions, with photogs showing where the parcels were left, except the photos were ñot of my property. No card through the door or doorbell rang. Do not use.”

Helpful Report

Posted 5 days ago

“After working for yodel as self employed delivery driver, they don't want to pay me for the job I have done, they said their payment is after 4 weeks but now is more than 7 weeks I have not been paid. I went to the office they started saying I have not completed background checks, if I haven't done my background checks how then did you employ me and gave me parcels for delivery, they are there looking for all avenues to be taking people's money after working for them. But they must pay me my money. I spent money to buy petrol and went for the delivery.”

Helpful Report

Posted 6 days ago

“What’s the problem with this company?They’ve got my parcel stuck in their collection centre,was supposed to be delivered on 12th Dec,no updates since then,impossible to get through or through to live chat,so can’t check,I would be scared to order anything again from a supplier who uses this courier”

Helpful Report

Posted 6 days ago

“Absolute disgraceful company. I’ve been waiting on my parcel from Office Shoes online since 5/12/24. I’ve been tracking a watching 3 attempted deliveries. After 5 days of trying to make contact via phone email and live chat I eventually stopped a driver for yodel in the street who gave me a “ direct contact number “ . A girl eventually answered the phone asking me if I wanted to make an 80 mile round trip to collect the parcel in Omagh. When I made my feelings known about this she hung the phone up. I’ve been sitting now another hour but she’s not answering the phone - totally shambolic service”

Helpful Report

Posted 6 days ago

“Still waiting for my delivery, yodel have had it for two weeks now and there's no delivery date!! Terrible, terrible company, avoid!!”

Helpful Report

Posted 6 days ago

“Absolutely appalled, disgusting the way I have been treated, got a email last night say I will get my parcel on the 17th December, took a day off work, NO parcel no driver, contacted yodel spoke to JAI, told me basically tuff luck and to wait, could be tomorrow or when ever, took absolutely ages to reply to me and then rudely and abruptly ended the chat. I feel so angry and cheated. Avoid yodel at all cost.”

Helpful Report

Posted 6 days ago

“Was told out for delivery for 5 days I waited in and the customer service they are hopeless get your act together have asked my supplier to use someone else”

Helpful Report

Posted 6 days ago

“Absolutely shocking..parcel was due at the end of November..tracking hasn't updated. Eventually got through on live chat after hours and was told it was unexpectedly busy...its Christmas!!!!! Did they forget Christmas was in December!!! Still no parcel..absolute joke”

Helpful Report

Posted 6 days ago

“Most third class company who regularly lose parcels.”

Helpful Report

Posted 6 days ago

“Parcel found by someone in the local village, had been dumped in the ditch with another one, contents soaking wet, tried to contact them through their chat feature no response, left a bad review suddenly they wanted to discuss it! According to local Facebook group, dozens of parcels were thrown in ditches that evening and many are still looking for their parcels. Will not order from companies that use yodel now”

Helpful Report

Posted 1 week ago

“Tracking places parcel at Yodel on 6th Dec no activity since then. Wasted 6 hours yesterday and today till I finally spoke to someone who informed me the parcel is lost and told me to ring sender and get a refund. Grandson now no Christmas present as refund before Christmas doubtful. Thanks Yodel! Absolute joke!”

Helpful Report

Posted 1 week ago

“Parcel been delayed for 10 days. No updates on the site. No available person to chat.”

Helpful Report

Posted 1 week ago

“WHAT DELIVERY???? I've been waiting for my parcel for a week and still nothing. they started by trying to delivery to an office after 8PM (closes at 5pm), you can't get hold of anyone, the online chat doesn't work. so decided to delivery to YODEL shop, NOPE, it won't let you actually select this. so after 3 attempts to delivery to work after 8pm. i've manually asked to change address to the local Yodel shop. so today at 8.53am - your parcel will be delivery this afternoon/evening. 16.44 - the parcel still hasn't even left the depot. i can't pick the parcel up, as depot is 44 miles away. can't get it delivered to home - as it's in a different catchment area. WHAT THE HELL, absolutely ridiculous. online chat - been waiting over 1 hour, and still nothing. are they just useless? or just thieves?”

Helpful Report

Posted 1 week ago

“They have not updated my parcel tracking in almost a week now it was due today latest and it hasn’t even been processed all i know is they’ve got it. but how true is that. This was a christmas present and i wasted so much money for it to just not come. You cannot get through to customer service it doesn’t exist. This is a scam delivery centre.”

Helpful Report

Posted 1 week ago

“Yodel is a load of rubbish. Parcel should of been delivered 3rd December. It's now 16th December. Live chat is joke....sat here for a hrs waiting for the tossers to answer. I WANT MY PARCEL....NOW”

Helpful Report

Posted 1 week ago

“Absolute joke of a company. Item was 3 days late after tracking details were all over the place. Delivery driver didn't knock on the door just threw parcel on the doorstep but not before opening it to have a look inside”

Helpful Report

Posted 1 week ago

Yodel is rated 1.1 based on 5,907 reviews