Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,074 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 15th February 2025

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe the package was never delivered to the designated pick up store. Long story short, Yodel notified me on the 7th of December that the package is ready to collect. I checked on the 9th and 11th, the store assisstants searched thoroughly for the package, but it was simply not there. I contacted Yodel but they were quite useless with the help and eventually I got an automatic message that I didn't collect the package and it was being returned.”

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Posted 1 month ago

“This is my first time having a problem with Yodel - it was shown to be in the local depot for a week and then suddenly it's being returned to sender!? According to Yodel, I failed to collect the parcel despite not getting any indication it was ready for collection nor did I ever receive a collection code. And also I'd moved house - utter b*lls.”

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Posted 1 month ago

“Awful incompetence and attitude. They've lost or stolen my parcel and won't admit it.”

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Posted 1 month ago

“It would be nice if Yodel even attempted to deliver my package instead of keeping it at their warehouse for 4 weeks and then sending it back to the seller with absolutely no reason given! Every other courier manages to delver without a problem but Yodel are useless.”

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Posted 1 month ago

“Twice I was told my parcel was coming, both times had a time slot,no show both times,especially annoying as they are xmas presents”

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Posted 1 month ago

“There should be an option here for zero stars. My best advice would be to avoid this 'shower' at all costs. Any business thinking to involve themselves with this sham of a 'courier' service, think again. They will drag your business down with them. Drivers have no integrity. Complaint route is non existent. Comms are all Ai. They have ONE JOB - 'to deliver' ...and yet it seems to be an unachievable target for them. The sooner they go into liquidation, the better for us all.”

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Posted 1 month ago

“Very bad service,couple lost parcels,very very slow delivery time,never gonna work with them,and don't recommend you”

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Posted 1 month ago

“package is a week late. gift receiver leaves tomorrow, didn’t come on time for Christmas despite being at the local depot for the past 10 days. terrible service.”

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Posted 1 month ago

“Didn’t receive my parcel would like to know were it is as got a message saying it was delivered wasn’t in was not on front porch no photo from yodel saying it was delivered this has happened in the past that Is why I don’t trust yodel all other companies take photo of proof when handing parcels over to owners leave card to say were it is or put it in safe place or give it to a neighbour”

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Posted 1 month ago

“Just been to collect a parcel from King Edwards store in Basildon the Asian shopkeeper is extremely rude and offensive and basically hates you picking up parcels. He doesn’t want parcels in his store so I don’t know why Yodel don’t bother to collaborate with him. He basically told me we don’t want parcels so go away Absolutely disgusting rude vile man in the evening there really nice English guy who’s very professional and Scottish because he does a great job but this other person who’s obviously the shopkeeper and probably the owner of the shop is vile. I would highly recommend nobody goes to that store. Get to another store with any pack or any products that you want to buy because he’s vile I’ve put in a complaint to yodel and I’ve also got reviews. Just don’t want anyone else to experience.”

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Posted 1 month ago

“Seriously the worst customer service ever. Parcel was supposed to be delivered today. Waited in during the two hour delivery window. Then received an email saying sorry they missed us! No evidence even on the ring camera recordings… Can’t speak to anyone a yodel as it’s all AI and it never gives you the help that you need. Disgraceful!”

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Posted 2 months ago

“Customer Service is worst, Parcels get lost.”

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Posted 2 months ago

“I'm absolutely annoyed that I have to give 1 star i wouldn't give any stars at all this is an absolute joke of a company don't even know why they're still in business been waiting now 5 days for a next day delivery every time I go on live chat I'm waiting 30 mins+ to chat to someone who is absolutely useless may I add keep telling me my parcel is at the depot waiting to be delivered as they are in high demand at moment I really couldn't care less as to what their excuses are I'm fed up with being fobbed off and now that I've actually came on here to read the reviews I'm more disgusted and frustrated as to why they think this is acceptable what a despicable company should be ashamed of themselves leaving ppl in distress like this especially for those poor ppl who have ordered bday presents etc it's outrageous 🤬p.s sorry ppl for my rant but needs must!!”

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Posted 2 months ago

“Most of my updates for parcels I have been waiting to receive from yodel have either been delayed, cancelled or returned to the sender. I’m so frustrated that I can’t speak to a human customer service representative about this. I have had several updates which have said my parcel was refused at the door, this is a lie. They are large household items that I need and have been excited about receiving the. The delivery drivers lie and are playing with peoples precious items. They are the worst shipping company I have ever experienced and would never use them by my own choosing. I don’t recommend”

Yodel 1 star review on 20th December 2024

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Posted 2 months ago

“Item late and item shows as a missed delivery even though I tracked the van driver who's nearest point was 10 mole away”

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Posted 2 months ago

“Horrendous experience with Yodel, wouldn’t recommend to anyone. Never received parcel after weeks! Tried so many times calling during office hours to automated message stating office hours then phone goes dead. Web chat a joke no one responds. Spent so much time getting nowhere!”

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Posted 2 months ago

“The worst delivery company ever, i have had emails for 4 days saying your parcel will be delivered today so ive waited in every days but no delivery. There live chat is a joke as they just read from a script and are no help at all, if i could i wouldn't even give them 1 star”

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Posted 2 months ago

“Package sat in the local depot for 7 days and Yodel kept making excuses for non delivery. I contacted the retailer and asked for my money back. I said I wouldn’t order from them again if they used Yodel and was told other customers had said the same.”

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Posted 2 months ago

“I was told my parcel was ‘delivered’ to my house on the 23rd November. However, ‘ no image was available’ and no sign of any attempted delivery on my cctv. I was later informed they told Very that there was no further tracking available , so Very are not sure if my parcel has been lost, stolen or misplaced . They are now investigating what’s happened. I don’t trust this company parcels always go missing towards Christmas and this hasn’t been the first time parcels haven’t been delivered and disappeared. I don’t understand why Very still uses them. I contacted the company but they never get back to you with the live chat etc or always busy. I cannot get replacement items until my money is refunded . Avoid if possible!!”

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Posted 2 months ago

“Yodel have lost 3 of my parcels, sent separately but collected by the courier the same day. They seem stuck. There is no customer service at all. Phone lines off and no response via email. A useless company. No one to speak to, and no resolve.”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,074 reviews