Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,209 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my parcel and I couldn’t even get through to a human in customer service, just an automated message telling me there’s been a delay but no information on if it will ever arrive. It’s been weeks now. Information on the website just says “Contact Sender” but I know my package is with Yodel.”

Yodel 1 star review on 15th February 2025

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Posted 2 months ago

“Parcel was tracked from China to the local yodel sort office near Edinburgh,then I was told it had been returned to China , no satisfactory explanation given . Later the tracking said my package had been delivered to the address on the package, false ! then a tracking said it had been handed to me in Hayes ! false! No help from customer service, I gave them all the numbers which I had been given, and screenshots of their tracking. I was told they could not track this item because I didn't have some number which they had never vouchsafe to give me . No help, no apology, no refund. The tracking in this country has been fraudulently entered , why , I can only surmise one of their staff has stolen my item and is trying to cover their tracks . Since customer service is totally unhelpful this is the only conclusion I can make , theft and fraud . Do not ever use this company .”

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Posted 2 months ago

“They marked my parcel as delivered but never been delivered”

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Posted 2 months ago

“Absolutely hopeless. They keep promising delivery but never do. They say they want more information. I sent them pictures of our house entrance and a map. Still no joy. They say chat with them so I do. But only get computer generated responses. All other couriers find our house. If a company say they use yodel think twice before ordering anything from them.”

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Posted 2 months ago

“I have now had 2 parcels sent to the local store only to receive emails from Yodel to advise the parcels have been delivered to a store 200 miles away. When I finally got through to the customer service I have been told to contact the sender. I asked why can they not pick up the parcels and forward to the correct store and they kept saying I need to chase the sender. Its not the senders fault and I find it quite suspicious that 2 different parcels have gone to the wrong address. Tried phoning the delivery store and the phone is disconnected. Never ever again will I get delivery through yodel.”

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Posted 2 months ago

“Never turned up to collect a parcel JD0002232608007995. I was home, I have CCTV and ring doorbell. No one came. I contacted yodel (this was extremely difficult to do) when I got through to webchat, the agent was ignorant and told me I had to contact the retailer! The retailer? I was sending a parcel via door to door prepaid service ... what retailer ? Then the agent just cut me off. I paid for a service ... they failed ... then dismissed me without any help at all. And kept my money for the prepaid label”

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Posted 2 months ago

“Honestly such a bad experience still waiting for for my item sender send them more than 15 days ago and haven't received yet very disappointed bad service and not recommended”

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Posted 2 months ago

“My parcel has been at their hub for 8 days. I will not buy anything online if yodel are the delivery company.”

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Posted 2 months ago

“They issue you with 'store to door' postage labels at a competitive price for a service they do not fulfill. You're supposed to be able to drop your parcel at any yodel participating store, but the drivers refuse larger parcels and you're absolutely screwed. Customer service is horrendous. I waited 30 mins on hold only for them to hang up within the first 30 seconds of my call. Eventually spoke to somebody who said I need to call yodel direct, not yodel. When I asked if she'd put me through she admitted there was no phone line for yodel direct. Appalling company. I don't know how they're still going.”

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Posted 2 months ago

“The tracking service is just a lie”

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Posted 2 months ago

“Your driver delivered my parcel to the wrong address now I’m having trouble getting my money back your company is disgraceful you should employ people that can read properly”

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Posted 2 months ago

“Useless! They flat out lie about attempting to deliver and their app sucks! Avoid using Yodel at all costs!”

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Posted 2 months ago

“Awful service. Said they had attempted to deliver three times. Liars. We were in on every occasion. Impossible to talk to a human. Never deal with them.”

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Posted 2 months ago

“The driver delivered the box of dog food. Let’s get things correct! He threw the box of my front door and doorstep. Had the cheek to state delivered to customers hands! My dog is recovering from surgery at the Vet. It was all captured on ring camera. Absolute scumbag. Woke my dog up and she was upset and distressed. Tried to contact Yodel to complain, but therein lies the problem, multiple answer phone which takes you around in circles.”

Yodel 1 star review on 10th February 2025

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Posted 2 months ago

“Pathetic! The most useless, lying courier company that I have ever come across.”

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Posted 2 months ago

“Yodel said they had attempted delivery 3 times and so I had to collect from their warehouse, meaning a journey of over 30 miles! On checking security cameras it proved there had never been any attempt to deliver my parcel. I raised a complaint, with no response and discovered through online chat that the driver said they couldn't find my address. All other deliveries reach me without issue. Absolutely disgraceful behaviour by Yodel and the driver. I would recommend that if you require safe delivery of goods, that you do not use this incompetent dishonest company.”

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Posted 2 months ago

“Yodel are the worst delivery company. They gave me a two hour delivery slot and told me my parcel needed to be handed to me in person and that it couldn’t be left in a safe place then they delivered my parcel early and left it by the side of the house in full view of the road without leaving a delivery card so I had no idea where it was. To make matters worse they then emailed me saying it had been delivered during the 2 hour delivery slot and had been handed to me even though I had been in and they had not! It was only because a neighbour had seen them earlier when I had taken the dog out for a walk that I knew they had actually been. Why lie about the time and why say they had handed it to me when they hadn’t. Their customer services are a joke as it’s an automated service telling you that your parcel has been delivered, you can’t actually speak to anyone. Dreadful company, I don’t know why anyone uses them. It’s not the first time I’ve had issues with them.”

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Posted 2 months ago

“👎👎👎👎👎👎👎terrible service.... No help on app.... Worst delivery company”

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Posted 2 months ago

“Yodel is a used as a delivery partner for another company that I order from. The delivery from Yodel has been shocking. No package arrived at my apartment and I received no communication regarding this, in fact, I have received no communication from Yodel for the failed delivery. I happened to notice a note on the delivery tracking which stated that they required more information about my address. I have contacted Yodel 5 times regarding the address. When they asked me if it was the correct address, I said no and provided the correct one. Only after the 5th attempt was it changed. At this point, they told me it was my responsibility to collect said parcel from the depot, unfair to say the least as I provided them with every possible piece of information (address, other landmarks, what to look for, a contact number). Now, I am being told that it will be delivered today (a week late), but when query what to do if it doesn’t arrive, as it hasn’t before and contacting the Live Chat has not helped, the Customer Service Representative said I “should not worry” as the “attempt delivery” will happen “soon”, and then ended the chat. Disgusting customer service, and definitely the least helpful customer service team I have ever had to correspond with.”

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Posted 2 months ago

“Parcel received from Debenhams today ,the driver was shocking threw my parcel from the van! Then pulled it along the ground,I then stopped him and my 84 year poorly husband had to get a sheet from the garage and pull it into garage on the sheet! This is a man who had a cardiac arrest last March!I I couldn’t help as I have severe back problems,you need to tell your drivers to have some respect for customers there was no hello ,just downright rude attitude,”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,209 reviews