Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,075 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 15th February 2025

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute joke company. Please ask your supplier if they use Yodel, if they do don't buy.”

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Posted 2 months ago

“I've been waiting for a delivery that say it is out for delivery 'today' since 3/12/24, it's now the 12/12/24....tried to livechat a few times and they cut you off as you are typing back to them, they don't give you a chance to answer. Very polite, but the staff are utterly useless and not pro-active at all. I will avoid this company at all costs.”

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Posted 2 months ago

“Driver left parcel to an unsafe location, parcel has been stolen.”

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Posted 2 months ago

“5 parcel's sitting at local delivery depot.. mark as delivering today!! NO parcel's come... phone lines and web chat constantly closed... worst Christmas shopping experience ever... DON'T USE YODEL”

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Posted 2 months ago

“I ordered goods ten days ago. 7 days ago yodel got it and since then, nothing. There is no human to speak to on the phone because they just say we are experiencing delays..... and webchat, where are they? you get to say hello ..... and no one comes? Honestly, its like dealing with a company who don't exist. They are a delivery company...in 2 days, 3 days, 4 days, 5 days, 6 days, 7 days.... etc etc with no one being put up front to say we just aren't up to the job that other companies are or at least we haven't got the guts to have people available to explain and apologise. It's the absence of the latter that makes the company look worse.”

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Posted 2 months ago

“If a company uses yodel don’t purchase from them. Scam company with the worst customer service ever. Got a card though the door saying they tried to deliver but and left it at 15, I live on a junction between 2 streets and my street itself runs across the top of multiple streets all have a number 15. Knocked on a few and they don’t have it and one i definitely won’t have it cause they work all day so aren’t in so where is the parcel. Probably stolen by the driver going off these reviews. No customer service at all disgusting customer service run for crooks by crooks by the sounds of it.”

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Posted 2 months ago

“Very poor, been waiting for a parcel that says out for delivery since 5/12/24. Can’t speak to anyone and don’t respond on live chat. Utterly deplorable service.”

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Posted 2 months ago

“Horrendous service, cannot speak to anyone, customer service number says office is permanently closed , live chat takes hours to answer & then just tells you the parcel is held at the sorting office. My parcel has been with them for 2 weeks & I have no idea if Im going to receive it or not!”

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Posted 2 months ago

“I'm already waiting for my parcel for 8 days, but there is still nothing”

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Posted 2 months ago

“I hope they get shut down, they obviously are inept and ill equipped to deal with the jobs they have. Paid for next day delivery and two weeks later they still haven't delivered. They have now shut there customer service so you are unable to talk to a human, only tracking is available. SHUT THIS COMPANY DOWN”

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Posted 2 months ago

“Worse company ever! Another parcel not delivered. Can’t get anyone at Yodel to pick up my query on their chat line. Don’t bother with trying to call them, that’s a waste of time. Arranged to have it delivered today, no text from them, can’t speak to anyone on the phone and their web-based chat line is useless. Waited in all day AGAIN for a parcel which I especially arranged with Yodel to be delivered today. This is the fourth time I have arranged for the delivery on a certain date and there's been no update and NO DELIVERY. Please DON’T use this company.”

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Posted 2 months ago

“Had my parcel for a week with no delivery attempted. Contacted support several times and each time get told the same thing to wait until 9pm for it to be delivered. Shocking service”

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Posted 2 months ago

“Not worth my effort to type out what I think apart from SHOCKING company that needs to be shut down !!!! 😡😡😡😡😡”

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Posted 2 months ago

“After 12 days + nothing even thought idue a week past Friday. Useless company, can’t speak to a human The live chat no one replies after numerous attempts, why do people use a company that’s utterly hopeless ?”

Yodel 1 star review on 10th December 2024

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Posted 2 months ago

“Delivery has not arrived yet ordered 21st November supposedly picked up by yodel tracking not moved in 10 days can't get live chat gave up after 15 mins at a time no reply from yodel absolutely hopeless”

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Posted 2 months ago

“Worst company ever, there's never no updates in tracking parcels been same for last 6 days now. And when they do deliver they either leave at wrong address or just dump on front door”

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Posted 2 months ago

“Parcel was supposed to be delivered yesterday, tried live chat and after an hour ... still no reply!!”

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Posted 2 months ago

“I have to say and bloody will. Some of these delivery drivers are crooks who continually steal parcels, the company knows this and doesn't care one bit. It's all about money and greed. Be like DPD and just flipping DELIVER!”

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Posted 2 months ago

“Disgraceful scam company, I’ll never buy from anyone who uses these Scammers, thieving useless liars! Over a week late for delivery despite their centre being 15min drive away, can’t speak in person to anyone & iff you’re lucky enough to get through on chat you’ll speak to someone whose based in India! Filling you with broken promises & lies! No sign even though I got a message saying it’s on the way to being delivered! No doubt 1 of the staff is wearing the Canada Goose jacket I ordered & never received! These need shutting down! 😡😡😡😡 Getting money back from E Bay, pathetic Mickey Mouse company”

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Posted 2 months ago

“Disgusting service - apparently item delivered to my address have evidence that driver didn’t come to my properly as we have ring door bell camera. The pic of item apparently delivered shows absolutely nothing. Live chat is a waste of time i have contacted retailer and advised them Never to use yodel. 2 weeks before Xmas left without item, will be disputing the payment with retailer and they can try claim money back from this useless company”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,075 reviews