Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,795 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 5,795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 12th November 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost to of my parcels, 0 customer service, 0 plausible explanation where my parcels are, just lies. It looks like the drivers found it very interesting what was in my package. Disgusting....”

Helpful Report

Posted 3 years ago

“Horrible company, ordered from yours clothing, my delivery wasn't delivered a card wasn't left behind and I can't track my parcel.”

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Posted 3 years ago

“Yodel are about as reliable as a wet fart you never know what you are goi g to get apart from bei g let down that is the carrier drivers are so dumb they don’t know where they are or what day it is the complaints department are no better either so don’t hold your breaths you will be treated like a wet fart you will be let down”

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Posted 3 years ago

“Booked a Timberland return online with Yodel. Driver turned up on day booked and everything went as planned. During these difficult days they should be congratulated on their reliability. I would definitely recommend them.”

Helpful Report

Posted 3 years ago

“The driver decided at 7 pm one delivery before my delivery not to travel a further 200 yards to deliver my parcel which we have been waiting in for then he had the cheek to send me a no one in when he tried to deliver but I caught the lier because I have security cameras and you guessed it no yodel van or driver in the street that day I am livid”

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Posted 3 years ago

“Found out my parcel was going to be delivered by yodel after purchasing. A day later they said they’d deliver between 10:30-12:30. They told me the parcel was ‘handed to customer’ at 11:11 which is impossible as I’m in a high rise building and isolating with COVID-19. Any parcels are handed to reception. Reception denied receiving the parcel and showed me CCTV. Company I bought from have refunded me but not happy with Yodel at all.”

Helpful Report

Posted 3 years ago

“Purchased fridge from littewoods.. paid next day delivery.. yodel advised they forgot to put the fridge on the van due to “ human error” . Made several calls no apology, 2 advisors hung up and still unable to get a manager on the phone. Fridge being delivered 5 days later than promised Joke of a company avoid at all cost!! Terrible customer service experience, poor management and not interested one bit in doing whats right for customers. Lack of care and poorly trained staff members, refused to have any dealings with them going forward .”

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Posted 3 years ago

“most useless delivery company ever say they tried to deliver when they did not, keep changing delivery times and the tracking system is useless.”

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Posted 3 years ago

“Customer service is awful waited for parcel to be delivered was told on tracking was out for delivery but never arrived to be told by yodel customer service they didn’t have my parcel just kept saying the same thing not listening to what I was saying would highly recommend not using them”

Helpful Report

Posted 3 years ago

“The Driver signed for the item himself and left it in a parking lot claiming this was best practice. It was not a 'safe place' as the electric gate is permanently is use and on a street with 4 bus stops, as well as having multiple residencies upstairs. The office he left it outside was full and a simple knock on the window would have prevented this from happening. The driver was also incredibly hostile.”

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Posted 3 years ago

“Thought it was just me, but looks like lots of trouble with Yodel - I’m now on my fourth complaint about the same parcel -fist they said ‘sorry missed you, but left calling card. No they didn’t as thy came nowhere near our house. Gave full instructions, but again they don’t follow and just say they cant’s find you, besides being asked to call us. Now no idea where parcel is as tracking stopped-what a dreadful complaint this us. Social media asked us to get in touch, but no response from them either.”

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Posted 3 years ago

“U people r disgusting, u shouldn't be on the market, thieves and liars, u should be closed down for ever!!”

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Posted 3 years ago

“The delivery driver took my parcel to the wrong address and when I contacted them the manager was not bothered and didn’t care about my parcel getting delivered.”

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Posted 3 years ago

“This is the worst delivery company ….very very bad service ….I give them -1000”

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Posted 3 years ago

“'Lost' a whole set of garden furniture. Wasted far too much time trying to sort it out. This week, they have lost another set! Imagine my horror when I saw Yodel were delivering this. Totally different seller, I was not to know the courier. Package has been signed for and 'handed to customer' but tracking says this all occurred at the Borehamwood depot. I live about 90 miles south-west of there... No reply to emails or DMs. Webchat basically said I need to ask the seller for a refund. HOW ARE YOU STILL TRADING AS A BUSINESS?”

Helpful Report

Posted 3 years ago

“Absolutely atrocious courier company, if you can even call it that. Yo-dont-deliver more like. I have used yodel only a handful of times, and not once have they delivered something (that's if it even gets delivered!) Hassle and stress free! Delivery drivers very rarely even get as close to your own street, let alone to your actual door to knock on it. I'm sure they all have a phobia of door knocking, which is quite unfortunate for a delivery company. Avoid like Corona virus if you actually want you parcel delivered in the next 365 days!!”

Helpful Report

Posted 3 years ago

“I raised a complaint on Monday 5 July regarding non-delivery of flowers, despite tracking stating that they had been delivered. I spoke to the delivery address before raising the complaint. Staff there checked both of their receptions, and all their buildings and said that no delivery had been made, nor had a card been left. I told Muskan (via yodel's webchat) on Monday 5 July the address to which the parcel was sent, (not my address, which is the opposite side of town, it was a surprise gift from me). Muskan asked whether I had checked with the delivery address, and I said that I had, and they had confirmed that no delivery had been made to any of their buildings and no card had been left. Muskan then asked whether I had checked with my neighbours. I explained that as the delivery was not to my address, and I live on the opposite side of town, and do not drive, checking with neighbouring buildings of the delivery address would be impossible. Muskan checked the satnav at the time, and stated that "satnav confirms that the driver was a bit far from your property which might have been due to various reasons which we will investigate with the service centre". Muskan then raised an investigation and promised me a response within 24 hours. Yodel's reply (received 48 hours later, not the 24 hours promised), states "We are contacting you regarding the investigation, which was raised. We have been advised that this parcel was left by at the reception of travel lodge of your property and satellite navigation also supports this delivery. I would request you to check with the neighbours or with the house hold members. However, if you are still unable to locate the parcel, I would suggest you to contact your sender. They will advise you what steps to be taken to resolve this delivery." This reply is not acceptable. Judging by their response, received 48 hours later, the driver has admitted that the delivery was made to the wrong address (travelodge instead of the correct address). The satnav may well support the delivery to the travelodge, but this is the wrong address. The delivery address does not have a travelodge on its grounds, although there is one further down the road. The address for delivery was clearly stated on the package. Yodel asked me to check with neighbours or household members, but I have already explained in my original conversation with Muskan that this is not possible. Buildings on the same road as the delivery address include a gym, a travelodge and 8 blocks of flats. I live on the opposite side of town and do not drive. The delivery was a gift of flowers, which by the time yodel replied, would be unfit for purpose. As the sender of the flowers, I have a contract with yodel for delivery to the address. Liability for this error lies with yodel and liability has been admitted by the statement that delivery was made to the wrong address. It is the responsibility of yodel to correct the error or to compensate me (as the sender, and the person who paid for delivery). It is not my responsibility to correct the error. Unfortunately, I cannot email yodel as they do not appear to have an email address, only a webchat. I'd I were you, I would not use yodel in future, and I certainly will not recommend them to anyone.”

Helpful Report

Posted 3 years ago

“Don't trust yodel. I raised a complaint on Monday 5 July regarding non-delivery of flowers, despite tracking stating that they had been delivered. I spoke to the delivery address before raising the complaint. Staff there checked both of their receptions, and all their buildings and said that no delivery had been made, nor had a card been left. I told Muskan (via yodel's webchat) on Monday 5 July the address that the parcel was sent to (not my address, which is the opposite side of town, it was a surprise gift from me). Muskan asked whether I had checked with the delivery address , and I said that I had, and they had confirmed that no delivery had been made to any of their buildings and no card had been left. Muskan then asked whether I had checked with my neighbours. I explained that as the delivery was not to my address, and I live on the opposite side of town, and do not drive, checking with neighbouring buildings would be impossible. Muskan checked the satnav at the time, and stated that "satnav confirms that the driver was a bit far from your property which might have been due to various reasons which we will investigate with the service centre". Muskan then raised an investigation and promised me a response within 24 hours. Yodel's reply (received 48 hours later, not the 24 hours promised), states "We are contacting you regarding the investigation, which was raised. We have been advised that this parcel was left by at the reception of travel lodge of your property and satellite navigation also supports this delivery. I would request you to check with the neighbours or with the house hold members. However, if you are still unable to locate the parcel, I would suggest you to contact your sender. They will advise you what steps to be taken to resolve this delivery." This reply is not acceptable. Judging by their response, received 48 hours later, the driver has admitted that the delivery was made to the wrong address (travelodge instead of the correct address). The satnav may well support the delivery to the travelodge, but this is the wrong address. The delivery address does not have a travelodge on its grounds, although there is one further down the road. The address for delivery was clearly stated. Yodel asked me to check with neighbours or household members, but I have already explained in my original conversation with Muskan that this is not possible. Buildings on the same road as the delivery address include a gym, a travelodge and 8 blocks of flats. I live on the opposite side of town and do not drive. The delivery was a gift of flowers, which by the time yodel replied, would be unfit for purpose. As the sender of the flowers, I have a contract with yodel for delivery to the address. Liability for this error lies with yodel and liability has been admitted by the statement that delivery was made to the wrong address. It is the responsibility of yodel to correct the error or to compensate me (as the sender, and the person who paid for delivery). It is not my responsibility to correct the error. Unfortunately, I cannot email yodel as they do not appear to have an email address, only a webchat. I'd I were you, I would not use yodel in future, and I certainly will not recommend them to anyone.”

Helpful Report

Posted 3 years ago

“I pay for next day delivery for a reason, especially when I’m spending an extra 5.99 for it and Yodel fail to deliver my package because apparently they can’t access my property when my property isn’t restricted access and my door is clearly visible from the street. If there was a problem finding it fair enough, but to still text me it was getting delivered the same day and then fail to leave me any attempted delivery note and simply tell me on my tracking notes “we’ve lost your property” is a joke. I had to talk to a bot that was very unhelpful, just to find out that they hadn’t delivered it because of said access problem. If this was the case an hour before, then text or put on the tracking notes that it couldn’t be delivered. I’ve wasted my day, my time, and money waiting for a parcel that I specifically paid extra on delivery for for me to have to seek out where it was instead of a simple message to notify me. Absolutely shocking. Would not recommend at all. Service was very poor.”

Helpful Report

Posted 3 years ago

“The customer service is automated on the phones and scripted via webchat, so no one can actually help. For the past 4 days the only tracking update I keep getting is that the driver is loading my parcel onto their van, and there's no indication of when it will actually be delivered. You get no help and no service from the disgusting brand. I don't understand why any reputable company uses them.”

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Posted 3 years ago

Yodel is rated 1.1 based on 5,795 reviews