“Absolutely terrible do not use these insurers cannot contact them you can’t cancel and can’t speak to anyone they don’t even respond to letters you can’t email them either”
“Extremely easy to renew, I didn’t even had to lift a finger apart from to type on the keyboard on my phone to read my renewal email which told me that I would be paying about £20 ish cheaper than my last year quote. Excellent service by this Yoga Insurance.”
“I needed to change my car insurance policy over to a new car whilst retaining the personal number plate, with which I was having a little difficulty. I was put through to COURTNEY who resolved my problem in less time than I had taken originally. I noticed that the chat line was only open (normally) up to 14.00 hours. As my new certificate was required urgently to let the new vehicle process continue I contacted YOGA at 13.40 hours which involved COURTNEY working after hours something I NEVER felt pressured to complete before finishing time. COURTNEY acted with the true professionalism not seen very often these days when you contact chat lines / call centres. On this performance I will gladly recommend YOGA to other people.”
“I got car Insurance to start in 20 days time, tried to cancel as current company has revised their renewel & they want £49.99 cancel fee. Bloody Joke Company”
“Tried to amend details with renewal for 2024. Unable to amend, chatbot unable to assist. Unable to access policy via website/dashboard as it said I didn't have one ( Policy Number: YGPC0126786). Therefore, I cancelled policy and took out insurance with different company. You have now taken another payment for the cancelled policy and told me you will cancel the renewed policy that I don't want, or need on 25th June. Have messaged numerous times re this and never had a response. Your customer service leaves a lot to be desired. Frustrating not to be able to get an answer to a non-standard question and not being able to do live chat or speak to anyone. I won't be recommending you to any of my family or friends.”
“Unable to access portal, info on how to access hidden by drop box, to decline renewal. Found it too late cost £15 for 1day insurance and £50 to cancel. Joke is wife got better deal renewing with Confused, provider is Yoga!”
