“Best price initially, but went up quite a bit once followed through & didn't change any details. Still cheapest [just about] but not by so much that I didn't consider going with a name I knew better, decided to take the chance though.
Also noticed that windscreen replacement excess cost was double advertised on comparison site once policy docs received”
“YOGA DIDN'T MAKE ME HAPPY, BECAUSE OF THE LACK OF COMMUNICATION, ie A TELPHONE AND UNABLE TO SPEAK TO A PERSON, I ENDED UP TAKING OUT TWO POLICIES ON THE SAME VEHICLE, THEN HAD TO CANCEL ONE COSTING OVER £50 POUNDS. TALKING TO AN AI SYSTEM IS TOTALLY UNACCEPTABLE AND MOST FRUSTRATING. THIS WILL BE MY LAST YEAR WITH YOGA UNLESS DRASTIC CHANGES ARE MADE TO COMMUNICATION.”
“Little miffed that when I clicked on the quote given on the price comparison website which then took me to the Yoga site the price had increased by nearly £3. I even tried to change the excess to see if that would bring the price down but it didn’t. It was still a reasonable price and didn’t want to go through the same rigmarole on another provider’s site so went with it but that’s been the difference between saving myself £7 a month and £4 a month on car insurance.
Everything else about the experience was ok and simple to use.”
“I have been trying to let you know a change in our circumstances for the past few days before our renewal date. Several attempts were made online, but these failed because you needed to know details if the immobilisers on our cars. I did not have these details, so you did not accept my submission. I then wanted to speak to somebody on the 'phone, but can't find a 'phone number. I gave up!”
“Found that I had to keep check my details as they kept changing and the price altered due to this after a while managed to sort but price was never what had originally been quoted by money supermarket on the good side not to far away and still come up cheaper than the rest.”
“Would have liked to give 5 stars, however as previous reviews, my cost from the comparison website went up £45 on the Yoga website with no identifiable reasons.
Although still cheaper it does make you wonder what you are signing up to.”
“The cost of the policy for comparable features was cheaper than closest competitors.
However, I was surprised that the cost was about £35 more expensive than the price quoted by the comparison site, moneysavingexpert.”
“After searching for a fair priced car insurance I discovered Yoga. The website is not for the faint hearted. It is difficult to go back pages to check or adjust answers and even harder to return to a previous quote. The telephone staff are unable to assist with any problems as they say they don’t know why these problems are occurring and so can’t help. However, I persisted and eventually by leaving the site and returning to the start I got the insurance I wanted for the price I was quoted. The paperwork is easy to download and print if needed.”
“Offering the lowest quoteul unfortunatly for a reason i could not understand the quoye rose to £380 from approx £240 for no reason i could find i am pushed for time so accepted as it was still just about competative and i had wasted enough time on it”
“Price of insurance was great but for some reason arranging through my mobile was painfully slow to the point where I nearly gave up and went with another company. However, decided to try it on my laptop which went through in seconds. Both on same WiFi network and laptop is 5 years older than my phone!”
“Price was favourable, but once I had realised that the start date was wrong, there was/is no way of changing it myself, so I now have to wait until they're available to deal with it Tuesday (as it's now Bank Holiday weekend).”
“I've given this 3 stars because I'm not entirely happy.
Firstly, I found your quotation through the Go-compare website: the price listed in the GC ‘quote’ was £170.88 but by the time I purchased the policy (without adding anything further) the price became £192.25.
Wheterh this is a fault with the system or something deliberate, it makes price comparison meaningless and is therefore not acceptable.
Secondly, the policy includes 'breakdown cover' and initially, when you look, the policy says that ‘recovery’ is included. But when you look at the ‘exclusions’, it says it is limited to 10 miles from the ‘intended point of recovery’ (an undefined term) any anything further is charged at £3 per mile. There is also a £20 call out charge.
The upshot appears to be that, if you breakdown 10 miles from, it will cost you £20 to be returned home but if you breakdown 190 miles from home it will cost you £560 to be returned home! If I have misunderstood that, perhaps you can do your best to clarify that in your policy. If I have understood correctly, perhaps you can explain how you believe that you can call that 'breakdown insurance'.”
“Good price but cannot find anywhere on customer portal to request paper documents to be sent to my home address. Have had to send a message online to request documentation but no reply as yet. Thankfully I remembered to tick the box "not to auto renew".”
“Impossible to contact.
Renewal £15 dearer per month.
Couldn't remember my password for portal and Impossible to sort it.
I gave up and insured with someone else £10 a month cheaper.
If only I could have spoken to a human!”
“Happy with quote but would have liked to speak with someone. Never sure with total internet insurance. Hope if anything goes wrong there will be a human for support.
Followed Confused for quotes.”
“Can't seem to find the auto-renew anywhere on the website, as I wish to stop it.
There is no contact number anywhere and you can only have a "chat" between 9am and 2pm.
Wanted to cancel, but would cost me £49.99 so I didn't bother. Annoying, as I only just paid for the insurance, which isn't due to start for the next 3 weeks and well inside the cooling off period. Disappointing. Hope I don't have any problems. The start has not filled me with confidence.”
“The price and the amount of cover was good.
However the price quoted in comparison sites was increased when you go to your website to actually purchase the insurance. The price quoted was £379. Which increased to £409 This was not expected. Extra costs were admin charges”
“Still Good value, but £17 more than the advertised online quote. The extra was explained away as an administration fee. ??? Not the no-nonsense charge I was expecting.”
