“I trying for 2 weeks to lig in.not possible as you changed your system. I needed a quote before I agree.i got a new insurance with Hastings I can easily get in touch with and it's cheaper. You still tuck money out this morning without concent glad I had no claim nightmare”
“Policy auto renewed but reminder emails went to junk. I didn’t see annything until the day policy renewed. Tried to cancel but impossible to speak to human. They charged £49 cancellation fee. For just half day cover!”
“Not heard anything from yoga insurance for over a year now still owed 400 excess waiting for ever was hit while car was parked .how. hard is it to sort out . Co op insurance company gives better service. Will not be using yoga again as they don't seem bothered”
“My car was deemed unroadworthy due to an accident,not my fault.
I have no car, can't speak to anyone & live chat is hopeless!
I want to cancel but will still be charged £49.99 & rest till end of policy April 24!
I will not be recommending this company to anyone! 😞”
“I have tried on umpteen occasions to contact yoga to inform them that I was unable to access my portal so that I could view my new car renewal, I wasn’t going to renew until I knew how much the premium had increased, which was highly likely in this day and age. I’ve had absolutely no emails enabling me to set up a new password. I had a look at my policy information and it said that they don’t automatically renew unless they are contacted, so then how come I received an email thanking me for renewing my policy…????
I went to the bother of sending them a letter by pigeon post detailing my frustrations of not being able to access the portal and again, no response. I’ve had no alternative but to cancel my direct debit with them. I will NEVER EVER again take out any online policy without being able to interact with an actual human….Jenny in Cambridge”
“I would have preferred to speak with an agent… I am getting a new car and I think I have completed the process correctly but not used to doing this with out speaking to someone”
“Your drivers portal is extremely difficult to understand and difficult to follow egg change payment details just does not make sense it just takes you to a renewal notice”
“I was changing my car but keeping my insurance with Yoga but found it absolutely impossible to speak to an Agent I am 67 years old and not technically minded”
“A lot of information on my profile was not carried across to my policy after payment and then I had to change which you then charged me for doing so
So disappointed with this especially the extra charge”
“I would not have renewed my new year car insurance with yoga because of the astronomical price from last year to this. The communication process on line is virtually impossible to discuss anything. It was dew to a family issue that I didn't have time to go elsewhere. Not at all happy.”
“My policy for car insurance is due for renewal 5/8 Monday. I have had no renewal quote and cannot contact you ! I have been sent a link from you yesterday but it would not work. Please advise me urgently.
Policy no GDCNA00044318. Thanks Alison James”
“After being insured with you for the last 12 months you sent me a renewal quote through which was really expansive,I shopped around on a comparison site and low and behold a quote came up from you for over £200 cheaper! How can this happen, a thoroughly bad experience and it proves what is being reported in the press that insurance companies are just out to rip its customers off just like the energy and fuel companies. I now have no trust in your company even though I insured again with you because your quote eventually came down by quite a few hundred pounds!!! G.Owens”
“I cancelled my auto renew on their portal.
Then I received a letter saying they had renewed my car insurance, even though I had a policy through another lender, so they're now charging me £49.99 to cancel a policy I didn't want and had already cancelled. Not to mention the took money out of my account with authorisation causing me to nearly miss my mortgage payment.
Don't be fooled by the cheap prices, it's OK, until it isn't then they don't want to know.
No email address or telephone number, just a 'chat bot' that's got a certain number of pre-proscibed questions/answer algorithms. THEY DON'T WANT TO TALK TO YOU, but they'll take your money.”
