“Yoga took me on as a new customer, and then 2 months later wrote to me saying they were terminating my cover in 7 days time as they had made an error in accepting me - they said they didn't cover my occupation. I then had to find new insurance, however Yoga only sent me a partial refund. I'd paid in full, and I was ok with them deducting 2/12 of the annual premium from my refund as I'd had cover for 2 months, but after allowing for that I was still out of pocket by almost £70. Extremely disappointed by this. My insurance was cancelled due to no fault of mine yet I lost out by just under £70. Plus because I'd to get new cover at short notice my premium was higher than it would have been if I'd been arranging it with more time to spare. Beware!”
“I need a human to help me! I can’t get into my app, must have used a password spelt incorrectly so I can’t get in to speak to the human. The app doesn’t allow for resending link for new password. I need to check if my old car is still registered with you after insuring my new car and how it affects premium,NCB or if I’ll get a refund of premium for the old car.
I’m not enjoying this system, there’s no flexibility.
I need to be contacted by email with a link of how to get in.”
“You’ve changed my payment day and apparently also changed my password because I can’t get into the portal to change it so you don’t take me over my overdraft limit and attract fees again next month. I’m also not receiving the reset email no matter how much I request it.”
“I'm almost dyslexic with computer formats, so just about managed okay. Couldn't find an option for docs' in post or to opt out of auto renewal, but maybe that was just me. Found a postal address & wrote confirming no auto renewal and was delighted that Yoga responded confirming receipt of letter , noting my preference. I thought that was good service.”
“I tried to log into my portal to cancel my policy as it kept saying I hadn't done the verify I'm not a robot part even though I had and got the green tick!”