“Ordered on 28th March and still not received anything by 28th April. I am guessing they are closed due to Covid-19. However they took payment on 28th March, should have been on despatch. Tried ringing twice and pushed option 1 and 2 without anyone picking up the phone. They should update their website correctly and also have a correct message on their telephone answering message. Will hang on until the government lift restrictions and try again. Otherwise I’ll get refund through the credit card. This was an offer through the Daily Mail......I wonder if they know!!!”
“I ordered on 28th march and as of 27th april still not received my order. I have emailed twice but just get an automated response. When I placed the order they said 5-10 day delivery since they shut their website then reopened it they are now saying 21 days. My order is over this but still nothing. Why are they still taking new orders when it's clear they cant fulfill the ones they have already taken. Cant believe they have taken my money a month ago and still no order. I understand it is a difficult time at the moment but I ordered from Thompson and morgan and this one came when they said it would. I cant help but think they are profiting from the whole situation. They take peoples money but don't produce the order. If nothing in 2 days they I will have to try and claim my money back via my bank as I can't get hold of them to chance an order let alone get a refund. PLEASE EVERYONE READ THE REVIEWS AND DONT BUY.”
“No response to emails phone line which costs 45p a minute
Still.taking orders when they are not delivering to those who have paid.
Shame as plants I did receive were good quality and I recommended them to others. Now having to tell friends not to use them and still.beed to get my money back”
“Ordered compost and plants on 3 April compost arrived but not correct size. Still waiting for plants. Contacted PayPal, now received partial refund which does not include part of the£14 delivery charge!! Terrible company, overpriced. Do NOT use them.”
“I have the same issue as everybody else. I ordered on the 28th March and still haven't received anything. I have sent emails but have not received a reply. It has been almost 4 weeks!! And they can't even provide an update! I will be contacting my bank and requesting a charge back on the grounds that I have paid for goods I have not received. You all should do the same, that's the way we get our money back!”
“Placed order on 27th March. Still waiting. Got another shock the phone number they give you is an 084 number, this is chargeable at 45p per minute. Nowhere on their website is this mentioned. I have spent over £20 on phone calls and only found out because I reached my spending limit. Will be sending screenshot of webpage to trading standards and OFCOM. What a disgusting way to treat people who ordered from you in good faith”
“Some companies seem to be profiteering out of Convid 19, I believe this to be one of those companies. Placed order with them on the 27th March, no mention on web site about possible delays, I have still not received order, they do not reply to emails. Now their web site is full of warnings about delays. Unfortunately the delay timescale they mention I have already passed. I ordered from another supplier, and I received the goods and planted within 10 days. All I want now is a refund but they are not answering their emails...Shame on you...you should STOP taking orders until you have fulfill your current obligations....”
“Avoid at all costs - I also have a huge outstanding delivery and it hasn’t arrived - hundreds of pounds!! I have sent e-mails but have heard nothing back- I also suspect they have gone out of business - it had now been 3 weeks!!! So disappointed that this company is still taking orders and are still advertising a two week delivery time - they are totally unreputable.”
“Avoid at all costs - I have an outstanding delivery, I received two delivery announcements (a week apart), but nothing arrived. They have now shut their customer service lines and do not answer their e-mails. Suspect they have gone out of business (but are still taking orders) or are con artists.”
“Their plants and shrubs are excellently packed and any queries are quickly solved. I bought from them for first time last year and don;t look at other catalogues now. They're a family run nurseries and take pride in what they do.”
“Excellent Service & quality products. Customer service is excellent. I have also found You garden to be exceptionally good value, and have some great offers on at all times of the year. The club membership with 10% discount also helps towards reducing the cost. They are my 'go to people' for plants and I would highly recommended You Garden for all your gardening needs.”
