Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 bathing suits on March 24,2020 for 55.00, still hv yet to hv received my purchase. My order says delivered but it never was. I called fedex as the customer service dept advised me to, and fedex says yes it was delivered but to a different address. I checked my address again to verify i put the correct info & yes it’s all correct. Customer service keeps giving me the run around saying someone is investigating this, and someone will contact Me in another 7-10 business days. I’m convinced this site is a scam. I will be contacting my bank & BBB and anyone else that will listen! I wish i would hv done my research on this business prior to my purchase.”

Helpful Report

Posted 5 years ago

“I only received one item of the 6 that I ordered, customer service told me I input the wrong zip code but if that was the case I wouldn't have received ANYTHING and my credit card charge would not have gone through (credit and shipping address the same). ZAFUL would not refund my money for the items not received and would not ship items not received. I will never shop with them again.”

Helpful Report

Posted 5 years ago

“Worst customer service. I tracked my packed since it arrived in the US and apparently it had the wrong zip code which could have been my fault but I have never made that mistake before. Anyways, apparently it was undeliverable and didn’t have a return address so it couldn’t go back to the company and instead got destroyed in “dead mail”. Zaful blamed me for putting the wrong zip code and said I would not get a refund or a new package. I spent over $60 on their website and have received absolutely nothing and no grace from this company. It’s one thing If I did in fact put the wrong zip (which I really don’t think I did) but if there had been a return address then they could’ve gotten their package back and sent it to me again or refunded me. This company is a scam.”

Helpful Report

Posted 5 years ago

“Do not be lured by the cute pics and great prices. I don’t expect their stuff to be high quality; it’s cheap and from China, but I can’t speak of the quality because after 40 days I NEVER RECEIVED MY PACKAGE. I asked for a refund but they won’t budge; they keep saying “THE WEBSITE SAYS YOUR PACKAGE WAS DELIVERED. And yes, it says that. It was delivered to an address in Chino, CA, not my address at all! Who knows who ended up with my cheap bathing suits but I paid for them with my hard earned money that I clearly will not get back. Sucks losing almost $80 to these scammers. Beware and be advised; THERE IS NO ONE TO COMPLAIN TO THAT WILL TAKE YOU SERIOUSLY.”

Helpful Report

Posted 5 years ago

“I love every product I brought. Delivery was perfect except for 1 item but the customer service was very helpful to get me that item. Refunds and returning is so easy! Prices are worth it!”

Helpful Report

Posted 5 years ago

“I ordered a bunch of bikinis following their size guide I should have fit the smallest size they had in the plus size section, when they arrived most of the bikinis were way too big for me but I didn’t fit the biggest size they had in the straight sizes section. Also I looked through their straight sizes section and the clothing selection is so pretty but the plus size section is so small and the clothes are not the same style as their smaller clothes. Basically their plus size section is terrible and they need to fix it.”

Helpful Report

Posted 5 years ago

“I ordered 4 bikinis which are very popular on their website. Only 3 arrived and one of them wasn't even the right colour. Worst quality I've ever felt! Thin, see through fabric. Stay away. When I emailed their customer service team about my one missing bikini they never responded. I phoned them 3 different times demanding a refund and never received it. I have never experienced anything worse.”

Helpful Report

Posted 5 years ago

“i ordered two cute dresses they were not so cute when they arrived and the fabric is very poor quality, also ordered a bikini that i really do like! but it took forever to arrive.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish. Bought jeans, were very poor quality I returned and never received a refund lost more than £40. DON'T BUY FROM THEM!”

Helpful Report

Posted 5 years ago

“Ordered 5 bikinis only one of them fit me right. If you have wide set hips and wear a large I do not recommend, the bottoms fit like mediums and will squeeze your skin super tight. Tops fit fine bottoms are what you need to be careful with”

Helpful Report

Posted 5 years ago

“Do not purchase from ZAFUL! The customer service is the worst I’ve ever experienced and shipping took over a month longer than promised. The hoodie I ordered is slightly cropped which is not mentioned even though it was my size. It was a weird thin material as well. I messaged them about my order when it wasn’t arriving in time and I never got a response. I also at one point requested a refund but that never happened.”

Helpful Report

Posted 5 years ago

“I ordered two bathing suits in January, thinking that it would come one time for my spring break (as the website said it would). The site said processing would take 7-10 business days but after over a month, my order still hadn't been processed to ship. I contacted customer service about this issue multiple times and kept being told that there was a delay in processing because there was high demand for my order and it sold faster than they expected. Fine, I get it. Getting closer to my spring break, I contacted them again because my order STILL hadn't been processed. The rep said I could cancel my order and have it refunded but I did not want to because I still needed my items for the summer. I go back and look a day later and the rep had cancelled my order without my permission and refunded it to my wallet!! When I told my rep this she said to just order it again but I couldn't because the items were no longer in stock. Ok fine, im still reasonable at this point. So I just order new items and try to use my money from the wallet to buy them BUT it would not let me! so at this point I just want my money back into my account, im so frustrated.”

Helpful Report

Posted 5 years ago

“i'm your customer more than two year, and i make order two month ago and now you tell me that the item is not available, not when i order and when i write one month ago. I'm disappointed You need to make correction on your website did the item is available or nor when someone order.”

Helpful Report

Posted 5 years ago

“I ordered one item on the 26th of January, it said it would take up to five days for the order to process. However, the order still hasn’t been processed or shipped even now over two months later. I’ve reached out on multiple occasions asking about the order and have been told that it sold out quicker than they imagined so there is a delay, however the item is still on the website as available in my size. I am trying to give them the benefit of a doubt given the current issues in the world but at this point I am doubtful I will ever receive my item or a refund.”

Helpful Report

Posted 5 years ago

“There were a few things both my mother and I ordered but after 2 weeks of payment, I still didn't have my order (or even an email saying it had been dispatched). I then emailed the customer service team and asked if the order would arrive by a specific date as i was moving house the following week. They couldn't tell me when they would be able to post the items as they had run out of stock. Then I asked for a refund. They waited a while and then replied saying the order had been dispatched (after me explaining that I was moving house and wouldn't even be living in the country where my order would be delivered). Very frustrating experience. So now I've spent money in items that are non accessible to me, nice one Zateful”

Helpful Report

Posted 5 years ago

“I ordered from this company a couple of years ago but I will never forget the horrendous service I got. I ordered a yellow bikini and it never came. It said it was delivered though. When I reached out for a refund they said there was nothing they can do. I would suggest you don’t gamble with youR money with this website.”

Helpful Report

Posted 5 years ago

“I ordered from zaful a couple of years ago but I will never forgot my horrible service. I ordered a yellow swimsuit and it never came regardless of the fact that it said it was delivered. I wanted a refund and they said there’s nothing they can do. I would suggest you don’t gamble with your money with this retailer.”

Helpful Report

Posted 5 years ago

“If I could give zaful zeros starts, I would. The shipping took forever and the customer service is awful. My order was in stock when I bought it but the day after it was out of stock but they never told me. I preceded to wait about a month for my suits but they were still being processed. That is when I reached out to get more info and they were rude and purposely avoided giving me a refund when I first asked. I had to keep nagging for them to give me my money back. When They finally canceled my order, they waited until after it was canceled to tell me that the refund could take up to a month+. Never ordering from here again!”

Helpful Report

Posted 5 years ago

“I loved everything I bought! It was all super cheap and worked its purpose. Quality isn't the BEST but it still looks and feels great!”

Helpful Report

Posted 5 years ago

“Ordered a bikini on the 5th March (order no UL2003041857384047) and received confirmation that the ordered had been processed on the 7th March, my account was debited but the order has still not arrived on the 26th March. I have sent numerous emails and phoned 3 times and was told on every occasion it would take 24 - 48 hrs for it to arrive because of a delay, it has still not arrived. I requested for a refund, but they will not issue one because I have to send the bikini back, but how can I send it back if it has not arrived. They are CROOK'S, DO NOT ORDER.”

Helpful Report

Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews