Zalando Reviews

Name: Zalando
Address: 31 35 Kirby Street, London
Rating: 2.23

2.2 Rating 115 Reviews

30 %

of reviewers recommend Zalando

2.2

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

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Zalando 1 star review on 24th October 2022

Katya Taryannikova

Zalando 1 star review on 28th November 2021

Happy D

Anonymous

Anonymous // 01/01/2019

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“I was happy with my purchase on this page. I ordered 2 pairs of boots, were too big and returned them, got my refunds no problem, and then ordered the third pair and was very happy with them. I have read some negative comments here, but my experience was very good.”

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Posted 4 years ago

“Before I placed my order i have read many negative reviews about Zalando. However, I decided to make my order “Lacoste T-shirt “ and it was great 👍🏻 !! my order has arrived on time just within 2 working days in a good condition. Also all the return information has included. So i did understated why some people give a bad reviews!!”

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Posted 4 years ago

“Useless, parcel not arrived after 8 days. They use Hermes for delivery....Zalando can only contact them by email and you can't speak to anyone at hermes. Everything is automated and so is the online chat. So where is it??? I don't know and Zalando don't know either! When you call them, its like talking to a wall.”

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Posted 4 years ago

“Didn’t receive my order and even though I had confirmation from Hermes that it was their drivers fault. Zalando still haven’t refunded me! I will never shop with them again. They are a bunch of scammers.”

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Posted 4 years ago

“Item never arrived, customer service non-existent. They r Liars who tried to fob me off”

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Posted 4 years ago

“I made an order with Zalanado and i am still yet to receive my package. I am honestly very disappointed with the customer feedback I have received!!! I am never buying anything from there again”

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Posted 4 years ago

“Awful. Supposedly I signed for a delivery that never arrived at my office (where a concierge man's the front desk 24/7). Even though Hermes' parcel tracking says that the delivery attempt failed, Zalando refuse to to refund me although the delivery is already more than a week overdue. Their customer support keep on saying they'll get back to me, but after ten days of chasing I still haven't heard from them. Probably the worst online experience I've ever had.”

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Posted 4 years ago

“It’s have bought sliders which still waiting for over due by 2days returned a pair of shoes which still waiting on them to receive on trace it shows on its way it’s been a week On it’s way. When I returned the shoes, I returned other items to other shops which now i’ve even received my refund.... not impressed at all called to talk to customer service the lady on the phone was just rude”

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Posted 4 years ago

“They just refuse to refund Despite being a regular/loyal client of them Zalando simply refuses to refund my order. They sent me huge sizing, noted return pickup already 4 times, no one is appearing. I am not in a position to go and drop the parcel, since had to sent it to my cousin in UK (They accept UK returns only what a surprise :) ) who is a student and nearest drop off point is far far away from him. Hermes courier did not appear 4 times and they simply do not care, doing everything to prevent the refund. I will contact my bank and apply for a chargeback. That is the only option they left me Despite that, their customer service guys are terrible, rude and not client friendly. Great way to treat a loyal customer guys!”

Helpful Report

Posted 4 years ago

“Returns department failed!!! Returns department failed!!!! Unprofessional team, they lost my return, refund not been issued for 4 weeks. I sent emails, they asked to fill our a form. Day after they didn't like me writing a comment on the form and asked for refill. After filling form as requested apparently I haven't written codes of there items. Clearly stated my order number, which list all items ordered. After 4 weeks, especially towards Christmas I want my money back!”

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Posted 4 years ago

“great store bought two pairs of shoes that are not fake and a quick delivery also very cheap prices.”

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Posted 4 years ago

“Never use Zalando! They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation of payment." Which does make it very suspicious!. They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.”

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Posted 5 years ago

“Everything you could think of you can find here”

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Posted 5 years ago

“Sehr grosse auswahl, lieferung erfolgt immer sehr schnell, immer sehr zuverlässig und super qualität”

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Posted 5 years ago

“Clothes with affordable prices”

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Posted 5 years ago

“Excellent choice, easy website, quick delivery and excellent quality”

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Posted 5 years ago

“Delivery was quick - but this is what I paid for! But the item !!! far beyond the expectations! I bought Hugo Boss Belt which looks nothing like on the picture!!! Plus they sent it in a ordinary paper box and cheep plastic foil. No Hugo boss belt box or even a dust bag. Very disappointed. It was suppose to be a birthday present!”

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Posted 5 years ago

“Great stuff. Quickly delivered. No fuss returns.”

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Posted 5 years ago

“Great service, fast and efficient. Free easy returns process too!”

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Posted 5 years ago

“Fast delivery and generous returns policy of 100 days”

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Posted 5 years ago

Zalando is rated 2.2 based on 115 reviews