Zara Reviews

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

Does Zara deliver on time?

(1 week ago)

Greater than 30% of reviewers feedback is Zara normally delivers on time.

(1 week ago)

70.00%

Industry Average

“ I like the selection in this store, the quality of the items is good, the website is easy to use, ordering is easy and delivery is on time. ”

- Logan Gordon