Zara Reviews

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

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Customer Service

How can I contact Zara? How quickly does Zara resolve customer queries?

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Location:

53-54 Long Acre
London
WC2E 9JR

How quickly does Zara resolve customer queries?

Helpful Report

(1 week ago)

Greater than 61% of reviewers feedback is Zara takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

62.22%

Industry Average

“ Excellent service ! Je retourne toujours dans votre magasin car ils sont fiables, font d'excellents vêtements et sont très professionnels et faciles à traiter. J'ai commandé de nombreuses fois et je continuerai à le faire. Merci ! ”

- George Willis

“ Une entreprise formidable ! Un service à la clientèle, des produits et des prix excellents font de cette entreprise ma source pour mes besoins. Continuez à faire ce que vous faites ! ”

- Margaret Hunt

“ Grande qualité et service exceptionnel ! J'ai passé de nombreuses commandes de vêtements de différentes marques depuis six mois environ, et j'ai toujours été très satisfait de la qualité. ”

- Rudolf Douglas

Zara Reviews

Customer Service - Average