Zara Reviews

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

How is Zara returns process?

Customer Service

How can I contact Zara? How quickly does Zara resolve customer queries?

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Location:

53-54 Long Acre
London
WC2E 9JR

How is Zara returns process?

Helpful Report

(1 week ago)

Greater than 89% of reviewers feedback is Zara returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ Coat tried on and didn't fit, Zara will not accept exchange for larger size due to 30 day returns policy, their shops are not open and post office trip is non essential. ”

- Scott Jay

“ THE BUSINESS HAS IMPLEMENTED NEW POLICIES TO SAVE THEM MONEY REGARDLESS OF CUSTOMERS SATISFACTION AND THIS IS JUST ONE OUT OF MANY THEY HAVE IMPLEMENTED TO MAKE RETURNS IMPOSSIBLE. ”

- Ishmel

“ Along with Maison du Monde, Zara, much to my surprise, have been my poorest retail service experience in terms of delivery and returns. An absolute mess if you are forced to return items - and customer services are, bar one sweet girl, very rude. Should be called customer disservice! And I do not want to communicate with Zara via Facebook or Twitter - ever! ”

- Judy Wykeham

Zara Reviews

Returns - Difficult