Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 651 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM THIS COMPANY ,THEY TAKE YOUR MONEY BUT DON'T SEND THE GOODS”

Helpful Report

Posted 4 years ago

“Terrible, taken my money, no email confirmation, no reply to all my emails, no item received, worst company ever!!!”

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Posted 4 years ago

“Have made multiple orders with this company and they have not delivered my item I've emailed them and there has been no response from them 😐”

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Posted 4 years ago

“Terrible. Order came with no inside packaging and let’s just say there is no way I can use my order as a Xmas present. Offered a 25% discount. Customer service is terrible. Do not buy from this site”

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Posted 4 years ago

“Ordered 4 blu rays over 10 days ago received emails saying all items dispatched 2 of them arrived still waiting on the other 2 customer service unhelpful won’t be using again.”

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Posted 4 years ago

“Disgraceful company I recommend you stop trading asap!”

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Posted 4 years ago

“Don't use these scammers”

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Posted 4 years ago

“I ordered 2 dvd boxsets to be delivered by the 30/11/20 & they have still not been delivered I’ve contacted Zavvi but they were absolutely useless I will definitely never use them again & I strongly recommend that anyone that reads this doesn’t use them either”

Helpful Report

Posted 4 years ago

“BEWARE SELLER. I have email exchanges with zavvi regarding sending opened items. I Reported them to Better Business Bureau, Federal trade commission and filed a dispute against zavvi with my bank. I sent pics of a $666 order and they offered a measley 10% off. I agreed to get it over with. They told me to close the dispute with my bank. I closed it and they still didnt give me a 10% refund. They sent collectible action figures opened...outter box removed and theyve given me a hard time since Day 1.”

Helpful Report

Posted 4 years ago

“THE most unhelpful site ever. Lure you in with these bargains, take your money and don't send the items. Ordered two Christmas jumpers nearly 3 weeks ago now and status is still 'processing' although when speaking to them they say items are dispatched and won't allow me to cancel the order because of this.. Wish I'd checked reviews before purchase 😔 almost £70 down at this time of year.. Gutted.”

Helpful Report

Posted 4 years ago

“Absolutely shocked with the appalling customer service with zavvi i have 3 orders outstanding that should of all been delivered now. First one a preorder that was pushed back a month and should now arrive Monday which I doubt will happen. The second also a preorder that was originally due Monday and has now been pushed back to the 30th January 2021 with no email to let me know and the third and one I'm most angry about was placed on a item that was showing in stock so I paid and money was taken, it should of been with me on the 30th October and up to now I only get updates if I contact zavvi and last I heard they had it on special order from the supplier which is strange when it was supposed to be in stock when I placed my order so somebody somewhere is lying. I work for a company that deals with online sales all over the world and wouldn't think of treating a customer this way”

Helpful Report

Posted 4 years ago

“10 days on and still haven’t received my order. Was supposed to be dispatched in 48hrs. Should have guessed as no phone number to speak to anyone.”

Helpful Report

Posted 4 years ago

“Item has still not been dispatched over a week later and money has gone from my account. The replies I've been receiving have been useless and cannot find a contact number anywhere...”

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Posted 4 years ago

“I wish I had not used zavvi as they are the worst Web store I have had the misfortune to use, I ordered 2 items at a special price of which only one was delivered the other is still awaiting dispatch, on contacting customer service which appear to just use preprepared email replies I was told on a number of occasions it will be dispatched in a couple of days, needless to say I have still not received it. My only option now is to get PayPal involved and hopefully get it resolved that way (that is if zavvi have a preprepared email for PayPal complaints)”

Helpful Report

Posted 4 years ago

“Customer service is a complete joke. They are inept at reading messages and have no clue what they are supposed to do. Don’t waste your money”

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Posted 4 years ago

“Fraud; they did not deliver my items and it they are hesitated to process my refund. don't be scammed by these liars. they will tell you all lies about the delivery and ended up you are waiting for nothing.”

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Posted 4 years ago

“Do not use. They lie about despatch times. I’ve been waiting over 29 days for items to be despatched that said it would be within 1-2 days. Have messaged them many times asking to cancel and refund but they outright refuse. No goods, no refund means thieves!”

Helpful Report

Posted 4 years ago

“They are unbelievable bad the worst CUSTOMER SERVICE EVER MET. I ORDERED a bluray collection of harry Potter and I saw immediately after purchase there are not greek subs. I opened immediately a thread to cancel order and refund I sent to the site and messenger they ve replied on both sections that they ll cancel and refund. But instead 2 days after they shipped the item I ll move wit a lawyer against those scammers and I ll never buy a cent disgusting zavvi”

Helpful Report

Posted 4 years ago

“I ordered a large range of things from Zavvi on 28/07/19 including a pre-order for a Quantum Mechanix Q-Fig that was meant to be released on 30/07/19. I have then heard nothing about the delaying of the release date from Zavvi and it has been over a year, I contacted them in regards to my order on 18/08/19 and received a reply from one of the Customer Service team named Niamh who explained it had been delayed due to manufacturing and this was acceptable and understandable. I then left it for almost a year and contacted them on 16/08/20 to cancel my order as it had been too long and frankly I needed the money. I asked fro details on how to cancel my item and Fahim (the new Customer Service member) gave me no details on how to cancel and in fact just told my to wait. I was also cancelling due to moving house and the fuss it would cause to have a parcel that may or may not ever arrive at my old house. On the 05/10/20 I asked them if I could change my address for the item at which point I got a message from a man named Josh who told me this was not possible as I was still 'mid-order' despite my order taking over a year. Josh unhelpfully explained 'Youll have to arrange to collect it off the new owner.' Which for customer service is awful - they clearly do not care about their customers. I have tried to be sensible and nice about the customer service team and the order but Zavvi keep passing the responsibility. At this point I am not worried about the money and just want the order cancelled - the order is not even on their website any more and therefore, it appears the product no longer exists (certainly to buy) - It is the Aquaman Comics King of the Sea Q fig which I paid £14.99 for. I feel extremely let down by Zavvi and the THG group for appalling Customer Service.”

Helpful Report

Posted 4 years ago

“I made a large order with Zavvi, but unfortunately I had to return 2 items. The original request was to have two shirts I ordered exchanged for a different size and so far the money for one shirt has been refunded, the other shirt has disappeared, I have been told that a shirt which I never returned cannot be refunded due to damages and I have been replied to in a language I do not speak or read (in Dutch). Mails that I sent to Zavvi's customer service were answered with copy/paste answers. I specifically asked that someone actually reads my previous emails, but almost every time received an irrelevant answer. I tried their social media channels, and was told to send them a DM (this is all for show on their part, as my DM has never been answered) I will never order from them again. Oblivious customer service. This is really poor of Zavvi. It used to be different.”

Helpful Report

Posted 4 years ago

Zavvi is rated 1.2 based on 651 reviews