0800repair Reviews

Name: 0800repair
Address: Picktree Court, Picktree Lane, Chester le street, Durham
Rating: 2.64

2.6 Rating 88 Reviews

40 %

of reviewers recommend 0800repair

2.6

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About 0800repair:

Choose a locally based and nationally known appliance repair service, repairing washing machines, cookers, fridge freezers and other domestic appliances. 0800 REPAIR is one of the largest professional appliance repair companies in the UK. A team of qualified engineers are always ready to help householders and businesses deal with breakdowns which can inconvenience.

Phone:

0800 737 247

Location:

Picktree Court, Picktree Lane, Chester le street
Durham
DH3 3SY

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0800repair 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not show up on two occasions inspite of messages the day before confirming appointments and threatening me with a penalty charge if I was not available. Changed the dates on numerous occasions, dance to their tune or they will serve a penalty charge. Not to be trusted.... Suppliers and customers beware, Bullying behaviours.”

Helpful Report

Posted 3 years ago

“Phoned me to cancel my appointment a day before. Have already waited 2 weeks for them to come out & now the closest they can offer is another 2 weeks away. To call me 4.30 on a friday and tell me to call back to reschedule, they close at 5pm. Absolutely disgusting service”

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Posted 3 years ago

“Had a fridge freezer which stopped working. I called 0800 Repair and they charged me £179 to send an engineer out to have a look. I told them I thought the issue was with the compressor and they informed me that if the engineer couldn't fix it, they would refund me all but £50 of the fee. The engineer came out, diagnosed a re-gas was required and said that he'd have to come back with another engineer as he wasn't confident enough to do it himself. From this point on, I heard nothing from 0800 repair. I chased it up after a week and was told I would be contacted by the area supervisor to re-arrange a visit. Another week went by and again, I chased it up. I was told this time that a re-gas or a compressor change was not covered under the agreement and that I would have been told this when I spoke to them in the first instance. I was NOT told this. I asked for a full refund and was told that someone would review the original call and get back to me. Nobody got back to me. I chased again after a further week and was told that they had reviewed the call and that I was only entitled to a partial refund. They were very dismissive of my complaint that I had not been told the full facts about what issues would be classed as "unable to fix." They were very quick to take the money from me (instant, in fact) but three weeks later I'm still waiting for a refund. They don't communicate without prompting and when they do communicate, it's just lies. If I could give these charlatans minus stars I would. AVOID!”

Helpful Report

Posted 3 years ago

“Jamie 3183, Job number 4587991 Absolutely amazing, he was so polite and answered all questions honestly. He was fast at repairing our washing machine despite having on waiting on parts to arrive. I recommend this service 100%”

Helpful Report

Posted 3 years ago

“0800 Repair was tasked by my insurance company to fix my gas cooker, making 3 unsuccessful visits, with every appointment cancelled and rescheduled. First visit (5639591): The cooker partially repaired, however gas the burner kept extinguishing. Reporting this problem, I phoned all day, the calls were unanswered, as was the message left on their website. Eventually making contact was told to make a new claim with my insurance company. Second visit (5781536): A different engineer made adjustments, advising that a new part was required if the problem persisted, which it did. Third visit (6639168): A different engineer didn’t bring the required part (I explained ongoing problem beforehand), advising that it would be ordered and fitted. From the time of booking this last visit to the next would have been well over 2-months, due to multiple cancelled and rescheduled appointments. My insurance company, Domestic & General, were excellent when informed, replacing the appliance and cancelling the repair. Days later I received a text from 0800 repair advising me that my booked appointment was again rescheduled. 0800 Repair customer service is the worst that I have experienced.”

Helpful Report

Posted 3 years ago

“DO NOT USE 0800 REPAIR! Ref: 3550774 I reported that the oven door had fallen off of our AEG oven on 25th March. The engineer couldn't come until 7th April, but at least then it would be fixed. But no! 7th April - Engineer Ben arrives with the wrong oven door. Rebooks us for 20th April. 20th April - engineer calls to say the part hasn't arrived. Rebooks us for 28th April. 28th April - engineer calls to say the part hasn't arrived and arranges for customer service to call us. Customer service supervisor Lauren spoke to us, and could not care less about this catalogue of easily-avoidable errors. She took no responsibility, did nothing to speed anything up and didn't even apologise. Avoid this company! Use anyone else!!”

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Posted 3 years ago

“Extremely poor level of service. Avoid if you can. I've had 3 appointments with this company so far to repair my dishwasher and it's still nowhere near being fixed. During the first appointment the engineer didn't carry out any tests of the appliance and having made wrong assumptions ordered a wrong part. The second appointment a week later was cancelled a few hours before, they said the reason was that they had the wrong part. During appointment number 3 (another week later) the engineer realised that he still didn't have the right part. Once he left the company went silent and forgot to order the right part or book another appointment. When I called them the customer service rep was rude and only then ordered the right part but couldn't book an appointment as she had no idea when the part would arrive. I started telling her what happened but she interrupted me, refused to listen and instead of apologising said that if I don't like them I can speak to my retailer (this was a warranty repair). And I will definitely complain about this experience to the retailer as suggested.”

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Posted 3 years ago

“Appalling customer service from the engineer . I have never experienced anything like i did today the problem with the fridge was not fixed either and then to blame me for messing him about when i was told they would give me a time they were coming out to my 74 year old dads flat so i could get someone round only to be given a 3 hour time slot then to get a phone call when he was at the flat telling me i had 3 minutes to get someone there or he was going this was disgraceful customer service”

Helpful Report

Posted 3 years ago

“AVOID............ I made contact on 22/2 and booked a repair having told thier agent exactly what the issue was with the appliance, i was told parts were being ordered (which was a lie), and an engineer would be with me 5/3. 5/3 engineer arrived and said he had to order parts. Contacted helpless desk and complained that engineer was supposed to come with parts and told I will be contacted within 24 hours for a fix date. 10/3 just had to chase myself as NO CONTACT MADE and now been told next visit is 17/3, 24 days (OVER 3 WEEKS) after contact.”

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Posted 3 years ago

“My Zanussi washing machine broke down mid cycle on its first run! Having paid £850 for washing m/c. + fitting into my new kitchen I was less than happy. Neil was punctual,& straight away diagnosed problem. Waste pipe was still blanked off ..... Installer hadn't cut pipe to let water flow. Glad it was so easy to sort!”

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Posted 3 years ago

“Was contact by them because washing machine was owned by third party the service was first class”

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Posted 3 years ago

“Scum company, no technician, keep on postponing the appointment, been waiting to repair my fridge freezer for almost 2 months now.”

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Posted 3 years ago

“We had Bob from 0800 to solve a problem with our new dishwasher and he was amazing, professional, helpful and Covid friendly with his mask and social distancing !!”

Helpful Report

Posted 3 years ago

“A very good service most pleasantly conducted by Allan Jones. He clearly explained his diagnosis and resolved matters satisfactorily. Would give 5 stars, below.”

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Posted 3 years ago

“Completely incompetent company. They constantly lie and don’t do the jobs you have paid for. They take your money and you get nothing in return. They should be closed down and sued for all there scandalous activities.”

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Posted 3 years ago

“Jamie3183 Washing machine repair ,very helpful engineer, very polite, very switched on for a young chap,ordered new parts for the machine, said parts might be a week ,all good thanks.”

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Posted 3 years ago

“Do not take out warranty with this company and do not book with them. The worse company Completrly unreliable and zero customer service. 1st December ordered part only thermocouple booked for 7th December come through 7th wrong engineer booked so now I have to wait until 17th then 8am 17th engineer calls been to postoffice my part not there!! Yes that the part ordered on the 1st confirmed it arrived on 5th to be fitted on 7th but suddenly the post office that is open at 8am on morning of appointment don’t have part 🤔 really after my complaining engineer turns up late afternoon no parts can’t do nothing and will get part and fit Saturday, you guessed Saturday came and went not even a call. After me calling promised someone will be here on 31st to fit part. We now have no cooking facilities all Christmas. 30th late afternoon I get text saying appointment booked for 5th January no explanation no call nothing. Absolutely disgrace and now no cooler nee year as well. I would 100 per cent give this company a miss 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

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Posted 3 years ago

“Michael Jones 3789 completed oven repair. Was efficient professional and polite. Very happy”

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Posted 4 years ago

“My washing machine was not working at all ,due to a blockage. The man was here for over an hour . The whole time he was polite and professional. And went out of his way to get my washing machine working, and now it does. Thank you ever so much”

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Posted 4 years ago

“I have never had cause to complain about anyone before now, but feel this needs to be addressed. Not at all happy with this company. Many calls leaving a message for a callback, to no avail. Engineer when did arrive after having chased, advised wrong item ordered to fix, not his fault apparently. His attitude not one that I would like an employee of mine to have. Thoroughly disappointed with them, would not recommend to my worse enemy. Still trying to get sort of redress. Would give no stars if it let me.”

Helpful Report

Posted 4 years ago

0800repair is rated 2.6 based on 88 reviews