1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,970 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was incredibly frustrated by the lack of customer service. I was given a 1p ETA and the battery ended up coming about 24 hours after.”

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Posted 2 years ago

“I’m so thankful that this service is out there! Jareem was wonderful! He showed up early and was very professional. I highly recommend this service to anyone who needs a new car battery.”

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Posted 2 years ago

“The company didn’t bother to notify me that the appointment that I’ve scheduled was canceled . Very poor customer service!”

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Posted 2 years ago

“Literally the worst customer service I have ever encountered. I ordered a battery at 8:30am and was given a 2 he estimate of arrival. At 1030 no one showed and so I chatted with their rep who told me there was a delay "because of rain"--okay, whatever. We live in Portland so it rains all the time and I guess that means they're always late. 3 hours later still not tech and no call or text so I reached out again: this time the excuse was theyre short staffed but promised they'd be there soon. Flash forward to 4:30 and it's getting dark, I've waited all day because they have my credit card # and assure me they're en route but their tech had car trouble. 8:30pm they tell me their tech is really unreliable and whoever told me to continue waiting shouldn't have done that. Wtf?? I cancelled the order. The next morning after I called AAA who promptly and professionally replaced my battery, I get several messages saying my tech is on the way with my battery. I'm at work, mind you, and these people cannot get it together. I finally lost it and told them to F off. Then, for the FIRST time since this fiasco began I get a response: "we're not responsible for your battery being dead. You could have used Lyft or Uber. Things escalate at this point and the final response I got was "a cancelled order means nothing to us". They are absolute garbage and their reps are garbage people. Save your time, your sanity, and your money. Call ANYONE else but them.”

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Posted 2 years ago

“Not sure if this is a joke or not but I'm on day two of waiting on you guys to fix my battery situation. The guy came out put the battery in but lost a piece that secures it and took the bracket that locks the battery in place. Was on hold for an hour and told I would be contacted and am still waiting. One of the worst experiences I've ever had working with a company”

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Posted 2 years ago

“At 4 PM I discovered that the battery on my 2012 Sequoia was totally dead. I went on line and contacted 1 800 battery and by 6:30 that same evening I had a new battery installed. I couldn’t be happier on how it worked out. The technician was prompt, experienced, and new exactly what to do. Based on my experience, I would recommend 800 battery to anyone.”

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Posted 2 years ago

“I found 1-800Battery easy to work with. I went online and scheduled next day service. Shortly thereafter, I received an email confirmation. The process was simple and straightforward. The technician - Eddie Davis - arrived earlier than scheduled and worked quickly and professionally to replace my battery. Eddie was great! He was patient, pleasant and completed the replacement conscientiously. Loved everything about 1-800-Battery! Amazing service!! When I do need a battery, I will call 1-800-Battery… (R&D ROADSIDE)”

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Posted 2 years ago

“Bigg Rob the serviceman who detached my old battery and installed the new battery was perfect. Efficient, warm and polite,, which is a winning combination. Chris the scheduler was good too. Without him none of it would have happened. I’m eternally grateful to the Svcs. Of 1-800 Battery.com for rescuing me when I really did need it.”

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Posted 2 years ago

“Absolutely recommend them. The convenience is unmatched. They came out on a Sunday within 2 hours and completed the job in 10 minutes. You pay for the convenience but it was worth it.”

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Posted 2 years ago

“The technician was awesome, took away one star because it took a long time and several calls to reach customer service for an update about ETA.”

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Posted 2 years ago

“this a very good service very nice and friendly”

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Posted 2 years ago

“I had been having a difficult time getting service to replace my battery through different online services. I found 1-800Battery easy to work with. They got me scheduled and offered the next day and also set it up so that if services could be provided earlier they would let me know. The technician did come a day earlier than scheduled (same day) and worked diligently through a tough replacement. Timothy Pettigrew was great! He was patient, pleasant and completed the replacement professionally. Thanks for the prompt and quality service!”

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Posted 2 years ago

“SHOWED UP PROMPTLY AND REPLACED THE BATTERY. JOB WELL DONE.”

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Posted 2 years ago

“Pricey but convenient.”

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Posted 2 years ago

“Will do business again they install the Battery in minutes and check my alternator.”

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Posted 2 years ago

“Zero Stars should be an option. I scheduled an "appointment" with you today to have a new battery installed at 4 pm, I scheduled this appointment at 10:30 this morning. Calling an appointment is a joke, I didn't receive any communication until I spent 20 minutes waiting on hold an another 45 trying to chat online only to find out at 4:45 that the tech was "a couple hours out" and would call me when he was 30 minutes away. Its not 8 pm have received not call and your offices are closed and no one is responding to the chat even though you flash a message on the screen saying you'll be helped in 0-1 minute. I have to call again just to find out your offices are closed and good luck getting my battery changed in time for my appointments tomorrow. You call this a business practices? This is what pick and choose what business you decide to honor and the rest of us are screwed? I understand there's rain in Portland, welcome to the Pacific Northwest. If I schedule an appointment at 4 pm I deserve ATLEAST a phone call or notification if its not going to happen ESPECIALLY when it won't even happen the same day. This isn't a convenience, its at YOUR convenience. Thanks for literally making my day that much worse.”

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Posted 2 years ago

“Great work and great service and installed my battery very quickly”

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Posted 2 years ago

“Came and put in my battery no issues. Friendly and personable installer. Thank You”

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Posted 2 years ago

“Very nice to have them come to me to change my car battery.”

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Posted 2 years ago

“Our technician Paul was fast and efficient.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 4,970 reviews