1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,286 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,286 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was ok, still waiting on the parts, they DID NOT ship it until a day or 2 later after i placed the order. WHY? i do not know why, short of help? People don't wwant to work?”

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Posted 1 week ago

“Came in reasonable time”

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Posted 2 weeks ago

“The service was great! However, still waiting for my refund from paying $99 dollars. According to the service person, it was a bad battery. Thanks.”

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Posted 2 weeks ago

“Person who installed the battery was fast and efficient. Communication prior to his arrival was non existent. I ordered the battery around 3pm but didn't get it until 9am the following day. Hardly the three hours claimed on the webiste”

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Posted 3 weeks ago

“On Sunday I schedule an ASAP appointment. It was booked for Monday at 8:38 am, however they came at 11:30 so i had to take the whole day off from work waiting for them to come. Not easy way to communicate with them about the status of my order and their website wasn't working properly to check in there. The guy who changed the battery (Paul) was very nice, fast and helpful. Overall good service”

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Posted 3 weeks ago

“Once 1-800Battery asign the service to a provider everything goes fine, but this company need to work on customer services, to keep clients happy. There is not feedback, it does not explain how the service work.”

Helpful Report

Posted 1 month ago

“The technician was good and quick. However he arrived two and half hours after appointment time. Things happens, but no one notified of the late arrival. I emailed and the second phone call succeeded in getting a person who said he was 35 minutes away. Communication is important in business satisfaction.”

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Posted 1 month ago

“took too long, was told 4 hours turned out to be 8 hours”

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Posted 1 month ago

“8-11am window turned into a 4:50pm arrival time but it was a very cold day. It would of been nice to of been updated. I wasn't even sure they were coming. Once arrived work was done quickly.”

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Posted 1 month ago

“Once the guy showed up a day after this was scheduled, he did a good job. I am not pleased that he showed up the day before but never knocked on my door, and went away.”

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Posted 1 month ago

“Ordering battery sucked! Technician was great! Prompt and knowledgeable. He made up for the lousy ordering.”

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Posted 1 month ago

“Overall my experience was just okay. Ordering the battery and getting the correct fit was super easy, the site walked me through it easily. Placing my order and selecting a time again super easy. On the day of installation we had inclement weather, which caused delays. This was communicated pretty clearly. However, the rescheduling of the appointment was far less simple, communication was not easy to come by, I had to continuously reach out to et updates and a scheduled time, no effort was made from 1800 Battery to get this matter resolved. I don't understand how I was scheduled to be completed on a Sunday, was behind others on the following Tuesday, something doesn't seem correct there. Overall better communication is needed from the scheduling group.”

Helpful Report

Posted 2 months ago

“The Technician Issac was excellent but the follow up was terrible. I called after taking the car for a ride afterwards and experienced multiple issues and no one called to follow up. Now I have to take it to a dealership for analysis because I lost the entire instrument cluster. Google shows hundreds of issues: Yes, it's not uncommon for drivers to notice unusual behavior in their cars after replacing the battery. Here are some potential reasons for this: 1. Electrical System Reset: When a battery is replaced, the car's electrical systems might reset. This can lead to temporary issues such as the radio needing to be reprogrammed or the clock needing to be reset. 2. ECU Relearning: Modern vehicles have an Engine Control Unit (ECU) that may need to relearn certain parameters after a battery change. This can cause changes in performance until the ECU adjusts. 3. Faulty Connections: If the battery terminals are not connected properly, or if there's corrosion, it can lead to poor electrical connections, causing various electrical components to malfunction. 4. Compatibility Issues: If the new battery is not compatible with the vehicle's specifications, it can lead to performance issues.”

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Posted 2 months ago

“They showed me a battery that only lasted for 12 months. Tell me what I should say that's good about your business?”

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Posted 2 months ago

“Overall my experience was okay. I really hoped I would be giving 5 stars but I had a few issues along the way. I ordered and scheduled delivery/install and no one showed up or texted. I contacted customer service about an hour after my scheduled delivery/install time and was told that the initial battery I purchased was the incorrect battery and no one was available to come that day with the correct battery. During that call, I was informed my vehicle had 2 batteries and the one needed was not the auxiliary battery (which was what was ordered). The correct battery was then ordered and another date/time for delivery/install was scheduled. I waited again on the date/time scheduled and no show/no text again! I called and was told there was no tech available in my area on that date and they rescheduled me for the following day. Finally, on the 3rd scheduled day a tech shows up to install my battery. I received texts when he picked the battery up, he was in transit (the time away as well) and once he arrived at my home. The tech was on time, professional and courteous. I believe my experience would have been better if I was communicated with properly and as stated I would be during the process. Based on my experience, I hope communication with customers improve and customers time is valued more.”

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Posted 3 months ago

“Unfortunately, it took 24 hours to get the service I needed, not 2 hours as promised. The technician was great. He changed the battery and started the car, but later on, the car did not start again. Apparently, the key needed to be programmed. I had to call another expert to do that. and cost me 250 $ extra.”

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Posted 3 months ago

“Very competent Tech, on a tough job, but VERY EXPENSIVE.”

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Posted 3 months ago

“Still waiting for my new battery!!”

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Posted 4 months ago

“3, I was under the impression that I would receive fast service because the form indicated ASAP. My fault, I didn't read the entire form. I ordered at approx. 4pm Sat. Service tech arrived approx. 10a Sun. Apparently, they are capable of accepting a payment, but unable response to their text based customer service. Battery was slightly larger and tech couldn't replace 'hold-down bracket' so he gave me the screw (he removed) used to restrain the original battery and informed me to hold on to it. Beyond that, the tech was polite and patient. Apologetically, I can't say that I would refer a friend”

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Posted 4 months ago

“Driver was very poor on direction”

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Posted 4 months ago

1-800-Battery is rated 4.3 based on 5,286 reviews