247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.21

3.2 Rating 437 Reviews

55 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 437 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 years of premiums paid, countless pushy sales calls for extras and addons - only to be told remedial works aren't covered on my boiler so i have been paying insurance for nothing all along. Since complaining, I have been harassed and threatened with a high termination fee for breaking my contract, the marketing and agreements say : " Monthly rolling contracts: We're very confident in the level of customer service That there are no contracts that we need for the sake of keeping customers."”

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Posted 1 year ago

“247 Home Rescue is really crappy service. They keep changing appointments multiple time. Then when the engineer comes to do the service, he pointed out issues that he said would follow up and we never heard from him. I would advise anyone looking for their boiler service not to use 247”

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Posted 1 year ago

“I paid £95 calling fee for the engineer to visit he spotted the problem and said will come back to fix it but never turned up. I called again the centre and to check for the engineer and they asked me to pay another £95 to visit again I was very mad as I have to pay again for something has not been fixed in the first place I have to cancel my membership due of communication problem between engineer and service centre. I advise anyone to take member to be aware of this scam.”

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Posted 2 years ago

“I have been a customer for 12 years and never claimed. When I called to ask whether a plumbing service was covered I was told no. I have found out today that it is and I have spent nearly £1000 I didn’t need to. Customer service was rude and unhelpful. I asked for a manager to call back as they don’t respond to emails. They also charge a hefty cancellation fee making it hard to leave!”

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Posted 2 years ago

“I had my boiler serviced in November when the engineer came out I was informed that it needed a repair I paid 95 to have the work done.I have discovered that there's a loose screw and it's leaking water slightly when I contacted 24/7 I was told it would cost me another £95 to have this screw fixed I am a pensioner and I can't afford to pay for their shoddy work I am seriously thinking of not renewing my service policy when it starts next year”

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Posted 2 years ago

“Good service boiler on time and always very professional when needed. North London”

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Posted 2 years ago

“Awful company Made a boiler breakdown claim and had to chase up several times for them to tell me they don't cover my boiler. Taken payments out every month and left me with no hot water for 8 days”

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Posted 2 years ago

“they have rob me for two years of the premium without my permission”

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Posted 2 years ago

“Engineer broke boiler which is now not fit for purpose”

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Posted 2 years ago

“I had a home rescue policy including landlord boiler maintenance. Last year the engineer was rude and irritable with my tenant. Didn't spend longer than 5 mins and claimed to have done the service and safety check. I complained I was not convinced he had done it correctly. Customer services said he was at the property 20 mins. My tenant said he was sat in his car for 15 mins after he left. The leak continued my tenant didn't realise I was covered so put up with it. This year my tenant reported it to me. She said its the same leak. I contacted Customer services. They tried to suggest the engineer hadnt found the leak but another advisor told me it was in the documents. No effort to fix problem. Tried to sell me a new boiler on a 10 year deal instead. I had lots of calls from the sales team. Then I booked this year safety check. No one turned up. Then they tried to suggest they hadn't booked the appointment. Then this was proved false. Eventually engineer visited but the safety certificate didn't include the hob. All previous years hob was included. Customer services said the hob wasn't included so the engineer didnt check it. My tenant says he did check it. I cancelled my direct debit as I it was coming up to renewal and definitely did not want to renew. Now they say I am in breach of the agreement so they won't rectify anything. I want my full year subscription back. They offered me £40. The complaints department us terrible. My 'resolution handler` Aleesha arguing moo points, contracting herself, attempting to gaslighting me and seeming to enjoy it all. They are law breaking dreadful company. I am going to keep complaining and raising awareness. No protection from FOS as its not insurance, even though you have a policy you make claims on and they use language like 'relax youre covered'”

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Posted 2 years ago

“The company is a con! They sell boilers under false pretences for a 10 year warranty and provide cheap thermostats that are compatible and pack up within 6 months and they do this to cut costs and increase their profit margins. BEWARE!!!”

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Posted 2 years ago

“This is the worst company I've had the misfortune to deal with!! When I joined they promised me the earth. Before my first payment was made (1st December) I had a date for my boiler service (15th December) I was then pestered on the phone everyday for about 10 days asking questions about my boiler, radiators and if I had a retardant in the system, I just bought the house, how would I know whats in the system? After several attempts at trying to sell me additional services (and failed!) They rang me to cancel my boiler service until FEBRUARY! I said this was unacceptable and they agreed to send a subcontractor, but they never gave a date! 2 weeks later they rang me and 5 minutes to 3 in the afternoon and asked if they could service my boiler at 3 o clock, I was 30 miles away doing my shopping, 5 minutes notice!! They have since informed me they are not carrying out any services before March! AGAIN I said this is not acceptable, they were told my boiler is probably over 12 years old and I joined so it would be serviced and I would have breakdown cover (at a price) I am now waiting for them to give me a firm and fixed date to service my boiler so I know it is running efficiently and safely. My cover is costing me £120 a year, and I have to pay for breakdowns and emergencies. For £120 I could have had a local plumber service my boiler and I would of had £60 towards any callout or emergency. 24/7 have to date been appalling, they never give firm and fixed dates or times, their customer care consultants are trained to just say sorry and move on! I will not be using this company again and I could not with all honesty recommend them to anybody. "Should have gone to British Gas" Awful”

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Posted 2 years ago

“This company is a complete rip off. My boiler broke down recently. They paid £45 for the call out charges. After 5 days, couldn't fix the boiler and ask me to replace it. Now they are asking me to pay them £2619 towards the boiler replacement cost where as in the policy they did mentioned about the boiler replacement cover. Now they are saying they can't contribute towards the cost as the policy is less than 6 months old. There was no mention about this in the policy. Ridiculous!!! Misleading customers. Just making money. When you need them they won't help so please avoid this company. I'm going else where”

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Posted 2 years ago

“Called to arrange my free boiler service and was told to email, sent over an email and was told to call to arrange, called to arrange and was promised a call back within three days, no call back, called again and wa booked in for 20th December, no one came and no one called, called to ask what was going on and was told i would receive a phone call and...................”

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Posted 2 years ago

“Date 19/12/22 called 247 for a boiler check was asked to pay £75 call out we pay £9 a month the call was directed two India 🇮🇳 call centre I would not give my bank details to some abroad how can they justify £75 call out fee people stay clear scam company”

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Posted 2 years ago

“Simply put, they did not turn up. My boiler broke down, so I called in. They wanted £75 up front as my boiler is more than 11 years old, so I paid that. Day #1 I was meant to be phoned prior to the engineer arriving as I was at work not far away from home. No call. I find out later that the Engineer said he went to house but no one was in. Day #2 Someone was home all day but same thing: No call, no engineer. Engineer again said he turned up. It was freezing outside so I managed to get the boiler fixed from a 3rd party. I thought I'd therefore get my £75 back at least. No way, it gets worse. They say they wont give this EXTRA cash back on top of my premium because the Engineer TURNED UP! Outrageous. They also haven't serviced the boiler once, which British Gas do every year. I was a fool to change over.”

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Posted 2 years ago

“I have a case with an Insurance company called 24/7 Home Rescue or staywarm. The incident happen in November 2019 when they damaged my boiler from there incompetency by fixing wrong part that lead to the boiler completely broken and they are not ready to accept the responsibility and also cancel my policy that I have with them (They said my boiler is beyond economic repair BER). There was engineer visit on 11th of November 2019 for leak in boiler through the actuator. Following the engineer visit, he confirm that 3 way cartridge is the problem which needs to be change and he ordered for the part which he confirmed it will arrive and be fix on Friday of that week. On Friday we are expecting the engineer till like 3pm no show until when my wife give 24/7 a call and they promise the engineer still on his way to come fix the part. About 8pm another engineer came for diagnose and he said he was been sent to come and have a look what is wrong with the boiler Me and wife were baffle and upset for their service think that the boiler will be fix that day. Prior to second engineer visit I had remove the actuator to stop the water leaking to prevent water coming on the PCI board of the boiler because I have had a similar issues in past with another insurance company when the actuator was not working and it allow water to spread on the PCI which lead to completely breakdown of the boiler without power and it takes about 4 weeks to get PC1 board "thank God it was during summer then" So I got the knowledge of removing the actuator to prevent water coming to the PCI board from that engineer. So back to the second engineer which doesn't have a clue of what is wrong with boiler he ordered for actuator which is not what causing the water to leak stating that is the actuator problem and because I was not at home on that day to see what he doing and my wife is attending to our little baby (one year old already having a cough because of the cold weather), he said he has ordered for the part and it should arrive on Monday following week for fixing. He came back on Monday to fix actuator instead of 3 way cartridge (to my own knowledge if he had check previous report by the first engineer he would have seen that a part was ordered before) so replacing the actuator makes the boiler works for short period and after he left and we all go the bed on night the boiler was flooded with water damaging the PCI board causing the boiler to stop working completely and all the kitchen worktop and floor flooded with water over night. I gave 24/7 a call in the Morning and they sent the First engineer that came to see it first and he confirm that it was wrong part that was fixed. After a back and forth of Phone conversation they now send me an email that my boiler is Beyond Economic Repair and there is nothing they can do anymore and at that point cancel my policy. Within that week of waiting for the part, I have been approach by staywarm which is also part of the company offering me a service of 10 years deal which I did not agreed to their luring trick because of the ongoing issue in repairing my boiler. So see what is going happen in the end. In the event of damaging my boiler completely with their incompetency they offer me back same service which I agreed upon because there is money to install new boiler and extremely cold winter and i think to myself if decided to take a case against them it will take a while to be resolved of which I think is the right cause because afterward Covid pandemic happen . This force me in way of signing a new contract with them because of the situation at hand (No money to buy new boiler and extremely cold winter with family) and because of my vulnerability of not having to go elsewhere I signed a new contract with them since they still the same company (tit for tat) knowing fully that I am going stop the direct debit after installation . Then I signed a new contract of £25 monthly payment of 10 years which is total of £3,000. I decided to take contract knowing fully I am going to cancel once they install the new boiler since is the way they want play it. Afterward they now charge me to small claim court for the 10 years service which has not been rendered and the Judge of the small claim rule against me to pay the £3000 plus other fees comes to a total £3841.21 which I found unfair and also not allowing me to provide my evidence. They are even using enforcement to get the money how typical in this day when everything is on the High Side”

247 Home Rescue 1 star review on 22nd November 2022

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Posted 2 years ago

“Do not use this company please. They serviced our boiler and damaged it. No resolution, awful customer service. They blocked our number rather than rectify situation. We now have a broken boiler that is their fault and will not commit to fix. All they want to do is refer me to the relevant department. They won’t tell me who relevant department is, and oddly the relevant people never phone. Please avoid this company”

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Posted 2 years ago

“I have booked boiler service on 8th November for my tenant. They said that engineer can come anytime between 9 to 5. My tenant has a small baby, and he stuck all day at home. No one turn up and not received any call regarding. When i called at 5.30, the advisor said that someone is going to call you. i am still waiting. Not acceptable.”

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Posted 2 years ago

“My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them.”

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Posted 2 years ago

247 Home Rescue is rated 3.2 based on 437 reviews