247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.21

3.2 Rating 437 Reviews

55 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 437 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

Write Your review

Tell us how 247 Home Rescue made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“24/7 have written this review by their actions and you judge if you want the same. Basically. Now awaiting 9th visit 24/7 asked for an exra payment of £141.88 but refuse to provide an Invoice for work necessary but accepted the money. Two alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer. First No readings, the boiler was not cleaned of internal waste Second. The boiler was left in pieces. Photos of everything available. Correspondence ignored. Impossible to speak to anyone. Just told "someone will phone you back" ............ A full service is part of the cover I pay for. It appears the 24/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24/7 phoned me and said it needed to be done again! I had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! I did not complain, but other customers did and 24/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment When the boiler was "serviced" for the 2nd time, it was another eye-opener. The 24/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned. For both the 24/7 Annual Services, 24/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service! On 7-10-22 24/7 then asked me to pay £141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for £144.88 I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos. At 80 years of age, I am now constantly writing or phoning 24/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer. 24/7 respond by phoning/writing or by text telling ME to contact their contractor!! This is 24/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave. All I want is for 24/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise! The boiler failed following the first alleged "service"! The same engineer had to make a third visit as the boiler failed again! 24/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins! To be fair to both myself and 24/7 I have repeatedly reminded 24/7 they are writing their own reviews by their actions or lack of them and I just write a log. On 3rd November 24/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie. I now await visit number nine after I receive the Invoice that states the parts and work that I have paid £141.88 for. 24/7 insist a Statement of account showing money paid is the same as an Invoice! An Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24/7 agents say are being replaced. You be the judge! If you want this sort of treatment, 24/7 is the company for you.”

247 Home Rescue 1 star review on 8th November 2022

Helpful Report

Posted 2 years ago

“I have been a customer of 247 Home Rescue for a number of years, but my recent experience has put me off renewing my next contract. I have been without hot water for a number of days now and despite 2 visits the issue is still not fixed. It was misdiagnosed on the first visit. The second visit worked out quickly what the issue is. I am now waiting for an update when they will return to fix the switch on the hot water tank, but they can't give me a date when. The communications around this have not been good or effective. It was only by chance I saw on the 247 app a date had been confirmed for the first 2 visits. The app now says there are no open claims. Until this issue 247 have given a good level of service. Now it is disappointing. UPDATE 1 247 called and left a voicemail to call back, which I did. The parts are being ordered but could not confirm the expected timescale to resolve the issue. I have also received a text message regarding this review asking for more information. It's not clear if you just reply to the text message. It would be easier to discuss with someone directly, so they can understand the situation more fully. UPDATE 2 - 04/11/22 Now day 6 since claiming on this policy. I called 247 to get an update to be told that an all day appointment had been booked for today. I have had no notification about this. The agent said someone tried calling but no missed calls or messages were on my phone. The phone is working for others who call. Text messages are received asking for more details about this complaint, but no one responds. I asked to speak to someone about my complaint. The agent said they would put it through to the relevant department and they would be in contact. Once again, poor customer service. UPDATE 3 - 04/11/22 - again The engineer turned up but was not qualified to do the job, although he did know what to do and could have done it. The engineer confirmed my mobile number, which was incorrect in the 'notes' section of the job, hence why no one had called me back (except the sales team who tried to sell me a new boiler?). Once again, I've been left with a system that doesn't work. I called the 247 office again who spoke to the engineer directly. They have raised again to the complaints department and said someone would call me back. There are other things that I'm not putting into this review which I'll discuss with a senior person from 247 at some point. I have now reduced the review to 1 star. Poor customer service and poor ineffective communication. For the avoidance of doubt, the engineers who have been visited my home have always tried to be helpful and understand my frustration. They have also been professional. When will this be resolved? No doubt a response will be put below saying someone will contact me, but they haven't contracted me to date.”

Helpful Report

Posted 2 years ago

“Boiler stopped working Thursday and rang them to arrange a call out. Called me back quite quickly and arranged a visit between 8-6 Friday. Engineer came at 9.10 after a call prior so all good so far. He had to leave twice to get parts but by 12.10pm it was working again. At 4.15pm we had an area power cut which lasted until 5.30. Tried to get the boiler back on but it won’t turn on at all! Tried to reset it but nothing. Rang 24/7 home rescue again and was told I’d get a call in a few minutes. 2 hours later and still no call so rang again. I was told the agent I spoke to hadn’t written anything about the call so I was told that I’d get a call again but saturday! We have an 84 year old living with us so not good service. It would appear having rung again today at 10am it’s been passed to the relevant dept for a call back so the waiting commences again!! The calls are taken “off shore” not in this country….. not impressed”

Helpful Report

Posted 2 years ago

“We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again.”

Helpful Report

Posted 2 years ago

“This company is a joke and take the customers for a ride. This is my third bad experience with this company and first two incidents I got fed up explaining to the complaint department and got it fixed by hiring someone and recovered the cost with an standard apology from this company. This time it is a joke of the year! When I report a fault about the leak between the toilet pan and the drainage pipe, I got a call from this company that I have to remove the toilet pan to make access to the engineer and send them a picture as a proof and then they will send and engineer within 24 to 48 hours according to their time guidelines and once the engineer fixed the leak I have to hire someone to fix the toilet back. Because according to the policy conditions customer has to make access to the engineer to carry out the repair. Is anyone with little common sense will understand that this policy can’t be applied in this nature of the repair. Because the leak is to do with the toilet pan and the connecting pipe. When I asked how the engineer will repair the leak when these two items are separated and the blunt answer is it is up to the engineer! Do this company has a moral responsibility towards the customer put the family without a working toilet more than 12 hours? I am trying to make sense from 4th October 22 until now but today I got a call from this company that they can’t send the engineer out from tomorrow because my policy will expire tomorrow and I refuse to renew the policy. Can anyone reading this review can justify how this company treating this issue? My request to other customers is can we form a Forum and make and stop this company not to mistreat customers in this way?”

Helpful Report

Posted 2 years ago

“24/7 is a scammer company”

Helpful Report

Posted 2 years ago

“I was called to cancel a Thursday morning appointment to service my tenant’s boiler at 6:15pm the night before. The appointment had been made ONE MONTH before. Given some story about the engineer having to deal with multiple ‘emergency appointments’ and would only be able to attend in another seven days. This, btw, is a property in Manchester City centre. Robotic agent with zero empathy, faux care and no desire to remedy. Said manager had ‘gone home’ and no escalation possible. Promised call back didn’t happen. Oh, and they love to close a complaint like it’s a win! So, if you’re looking for a dishonest, time-wasting outfit, you’ve struck gold.”

247 Home Rescue 1 star review on 6th October 2022

Helpful Report

Posted 2 years ago

“I have been attempting to get someone to repair my boiler for 3 weeks (ongoing fault for months now). Each time I contact them they say they will contact me. I have been contacting them up and down the whole time while the boiler still remains the same. They keep blaming the boiler manufacturer. You get what you pay for. Cheap and un-cheerful. Once my contract runs out so do I.”

Helpful Report

Posted 2 years ago

“Do not get cover from this company a total scam!!!I have been paying for boiler insurance with them ..engineer detected a carbon monoxide leak and they wanted extra money and refused to fix without payment.. why am I paying for a service monthly and then adding extra charges and not fixing the problem …. rip off and scamming people like that.”

Helpful Report

Posted 2 years ago

“What a joke of a company. Boiler broke down so no hot water, informed that they couldn’t get anyone out for 3 to 4 days. 24/7 cover doesn’t live up to its name. Policy cancelled and I’ve gone with a more reputable company.”

Helpful Report

Posted 2 years ago

“Don't bother with their policies, absolutely worthless when it comes to making claims. ,Misleading terms and conditions that make it impossible to put a claim forward. Avoid.”

Helpful Report

Posted 2 years ago

“Its horrible to deal with its a very very very bad service every single time you had an issue either they dont want to deal or your claim is not accepted or if they come to fix the issue then they need money out of you after you paying full service ,they had there own rules and regulation it does not matter if you pay for every thing they still want you pay , There engineers are always right and others engineers are not .......terrible service they say what they want to say you dont feel you are a customer and what ever service you had it does not matter to them as I am paying for everything as i have highest level of service and they will say you got this fault and for that you have to pay we wont repair you are not covered the issue and will ask awful money to fix so what i am paying for ? very bad and poor , i used to have contract with other company and i thought if this company is given same level of service for little bit less money so i join them but the law they show you after sale service is horrible , i never had this type of issue with my previous supplier”

Helpful Report

Posted 2 years ago

“Boiler service carried out as expected however, make sure you ask them to explain their poorly worded terms & conditions in detail. A fault was found on the boiler during a service (I knew the boiler has a fault before the engineer arrived as my radiators have been on full for the past week during the hottest week in the UK. The company refused to fix the boiler as the fault was discovered on a service. I urge anyone who takes out a policy with Home Rescue have another company carry out a boiler service and if there are any faults you then report it to them (I am sure there is something in the terms that they also state that if there is a fault they won't fix it). I am not sure the purpose of getting boiler cover if they do not fix a fault when it shows it self. I am sure the customer service agent will send a reply that spins what actually happened with what did happen just know if you get a service and they discover something wrong with it they will refuse to fix the problem. I am taking this matter further with the FCA and recommend anyone who has this same issue do the same. They will claim that the boiler service is not covered by the Financial Ombudsman Service as the boiler service is a non-regulated product but I don't see how this is possible and even if it is I do not have an issue with the boiler service I have an issue with the fact that my boiler has a fault and they are not fixing it without a fee. Your Complaint Reference Number: HR1016775”

Helpful Report

Posted 2 years ago

“Shameful company with poor business practice. I took out a boiler contract with them but they refuse to repair a boiler breakdown as they wouldn't cover work if a fault is found during an annual boiler service. I see no differences when the fault was found. A fault is a fault. I was misled and misinformed. Please avoid it at all costs.”

Helpful Report

Posted 2 years ago

“Terrible service. Boiler service completed and ever since water running hot and cold. Raised this with them only to be told it’s thermostat and not included in my policy. Was working fine before the service. They refuse to admit fault, charged me for an engineer to call and they customer service is awful. Call center clerks aren’t helpful nor do they pretend to be. I would not recommend this company, far better ones out there. They may be cheap but they are cheap with awful customer service. You get what you pay for.”

Helpful Report

Posted 2 years ago

“Avoid this Company been with them 2.5 yrs first time I called them out they said it was beyond economical repair, based on its age which they had increased by 3yrs & included damaged flue is cosmetic only pre existed start of cover also included repair cost of damage incurred by their Engineer. They then have pushy sales people trying to sell you a new boiler. Their business practices are shameful”

Helpful Report

Posted 2 years ago

“Foolishly spent 2 years with them, simply AVOID them specially if your boiler is a bit old; their only intention is to sell you a new boiler at very high prices and long term (up to 10 years) contracts that if you scrutinize they are daylight robberies. their trick is to offer you parts and labour on new contacts for old boilers but they don't tell you the details and cost ceilings etc so for any breakdown they take the £75 visit fee and then refuse to repair on cost issues to force you buy a new boiler from them. So do not touch them with a BARGE POLE. Period”

Helpful Report

Posted 2 years ago

“TERRIBLE SERVICE- AVOID TERRIBLE SERVICE- AVOID Having spoken to several people at 247 home rescue today and was assured I would get a call from a manager. Which has not happened. The engineer was in my property for less than 10 minutes. All he wanted to do was sell me a new boiler. I was not told or given a report from him. After speaking to 6 members of the company most could not understand and ending up in a call centre abroad we’re unhelpful. It is very obvious all they wanted to do was push me into getting a new boiler. They charged me £75 call out fee for less that 10 minutes work. The engineer was not professional at all, he did not leave a report and quickly left the property. I will not recommend this company at all. How unprofessional 247 home rescue is not worth the paper it’s written on totally disgusting rip of company do not take a policy out with them. They deemed my boiler unsafe expected me to buy a new boiler. I have been left without hot water too. I have had a 2nd opinion and will be fixed at less than £200. Please be aware!!! Rip off company!! Bad customer service!! AVOID at all cost!! Terrible customer service, poor engineer. Only offered £30 as a customer service apology when this company has caused me a great deal of stress. Water dripping from the boiler, no water upstairs to have a shower. I asked for my £75 call out fee to be reimburse as I now need to get a private plumber to rectify the problem they have caused & they will only give me £30. What a bad bad company Your policy will be worthless do not use 247 home rescue.”

Helpful Report

Posted 2 years ago

“Too boiler cover, and paid first amount. After chasing for weeks for my first boiler service (mind you its not easy to get hold of them), finally i sent them email. now yesterday I receievd email saying I must contact back, when I called stating I am new customer, they picked and now said that my policy was cancelled withut notifing me. Imagine, if I needed this cover....”

Helpful Report

Posted 2 years ago

“I had a breakdown policy in my rented flat and when the CP12 was due, 247 sent someone in to carry this out. On arrival the boiler was switched of by the tenant and the 247 employee, could not start the boiler and found that the PCB was faulty. No problem, I stupidly thought, as I had breakdown cover, but was told that it was void, as 247 found the boiler fault. I looked through their T&C's and could not find anything that related to this. I was then asked to pay £248.00 on 22.11.21 to get the boiler manufacturer in to repair the boiler. As we were in the winter months and the property was tenanted, I had no choice but to pay to get the boiler fixed. When the Ideal boiler repairer turned up, he changed the pcb and found that the insulation retainer/ionisation kit product no 171845 had not been changed according to the manufacturers recommendation, so he did this as well. This should have been done when the boiler was previously serviced by 247. The failure of this part could have caused a boiler meltdown and probably in extreme cases a fire. One of the clips had already broken that was holding the insulation, so it was only held by the other clip. I have asked 247 for the section in the T&C's that states "if 247 find a fault on the boiler, the breakdown cover is void" and have not received anything from 247. They have said that there is nothing that can be done as the breakdown was found by their repairer. I have also stated Ideal's comments here "I have however spoken with the engineer who attended and he confirmed that as an engineer working for the manufacturer’s he has a responsibility to check that the ionisation retaining pins are in place; he confirmed that they needed upgrading and would have expected this to have been picked up by the service engineer" This is unacceptable, as I am being charged for a service and it is probably not getting it done or the service staff do not know what they are doing. I have also paid for a breakdown cover, which is a waste of money, as 247 manages to wriggle out of carrying out repairs.”

247 Home Rescue 1 star review on 16th May 2022

Helpful Report

Posted 2 years ago

247 Home Rescue is rated 3.2 based on 437 reviews