“Sign up easy enough, but until they verify income, the credit limit is ridiculously low. The marketing materials implied I’d be given a credit limit 17 times the actual
amount. And income verification is appallingly difficult. Their Online system doesn’t work, and in branch only one person could do it, meaning waiting around. And that person could not verify income but will simply forward documents. Terrible systems making for a terrible customer experience. I truly regret taking a card with Barclays. Take your business elsewhere.”
“Not worthy of a star - statements provided via one of their own branches 2 months ago, fortnightly half hour phone calls for updates, still no resolution 'we can't tell you when our department can get to it' despite being escalated to a level 2 complaint. Their poor team having to apologise for their dire service over and over and over again. Will never, never deal with this bank again.”
“Useless company. My card was used without my permission and they didn’t even care. They found in favour of the company where the card was used, so I had to pay the debited transaction. I decided to close the account. Stay from this company, they will only bring you pain and suffering.”
“Phoned today to discuss my debt problem after going through vigorous security checks and getting put on hold I was told I'm not eligible for help. Women over the phone was not helpful at all. Got transferred again for other security checks and back to the women who couldn't help me.”
“Barclaycard user for Over 40 year not used card for two years as seriously ill. now rare terminal cholangiocarcinoma. Barclaycard sent letter in June saying reduced credit from £4,400 to £250 and will be closing account soon . Rang explained needed account in case of emergencies my last months but didn't need that large amount( spoke with Mumbai call centre Nabil who passed me to Andrea Johnson who then took details including illnesss prognosis and asking if ok to put those details on my account.. Took time said had fixed it..account would not close and amount pin number which she did. Today acouple of weeks or so later received same letter saying they had investigated and my credit iis reduced to£250 and account will be closed on 30th September. Really distressing. Took a couple of hours to feel up to phoning cos I knew I would be upset. Got to Mumbai call centre had to go over it all again couldn't get a straight answer as to whether my previous call was recorded on account on computer..had the feeling it was from a couple of things she said..put me through to KarenSkelton in complaints. Initially very kind listened to the whole story through the tears.. I realised later again from something said that she had it all and she told me that I shouldn't have been told it was all sorted.apologised for that happening but that it would be investigated.. It had been investigated and my account was being closed as my credit score was so poor.. turns out this elderly woman who never gets in debt and avoids credit now is to be penalised for not borrowing money and paying Barclaycard for the privilege.. And now.should i wish to purchase eg a medical bed for my last months I will not get credit from anywhere as Barclaycard has caused my low credit history /score..can't be anyone else cos I dont do credit. There is also a matter of a new card sent eighteen months early which I never received.. Which it seems the cancelling of is of more concern than the way a terminally ill person is treated totally impersonally . but that's another matter . I asked to speak with someone else and was til there was no one else. When I said what if I want to complain I was told that she would escalate it t I would have to go over all this again. I replied that I could do that myself. Th e escalation was mentioned again another three times.but I shall investigate the use of th e Financial Ombudsman. ..my body is dying but my brain is still functioning pretty well. Guess there's always the usual avenue of the press.
same same. Would send pin number. Which duly arrived. closing account. I phoned explained needed to keep account onpen”
“The most appalling service ever. I wouldn’t give them 1 star but I had to in order to write a review. I wanted to warn others of our experience which unfortunately is on going.
Sept 2018 a letter advised probable fraudulent activity on card. We never used the card, we did a balance transfer and the card when it arrived went into our safe. The balance transfer was set up on direct debit and paid in full within the time limit. Then years later, we get the letter.
We contacted Barclaycard very concerned. Answered all their questions. Cut a Long story short, many phone calls later, many with their fraud dept explaining same thing over and over again, that we know nothing about the spending. Each phone call handler told us we would have to wait for a certain number of working days and they would return the call. Nobody ever did, therefore we had to ring time after time, which it seems we are still doing and now it’s July 2019.
Each call is over an hour. The problem is that Barclaycard have admitted verbally that they know the fraud is nothing to do with us. They put a bad credit rating on our credit history due to the fraud and it has not been removed. Promised a scheduled call back today from their complaints team, both of us left work early to take call. They didn’t bother ringing back again.
This has impacted on our lives due to our credit rating, we had lined up a new mortgage and everything was in place and ready to go, until the Barclaycard credit rating showed up.
We are now about to contact the Financial Ombudsman to resolve for us as Barclaycard are very good at apologising rather than acting. Our situation has no bearing on their company as it does on our personal lives so they are not interested in resolving. Shame on them, disgusting service and treatment”
“alsbsolutely useless company don't listen to what you want to do at all I would not recommend these to anyone at all the worst bank I used and this is from somebody that has money”
“Oh dear, oh dear, oh dear, what can the matter be? I phone Domestic and General regarding booking an appointment for my washing machine and I receive a text confirmation from Barclays! And, my Barclaycard Account keeps coming up with bizarre, very bizarre messages. You've been had! 😋”
“You've been hacked. 😂😂😂😂😂😂😂 Not so secure as you thought you were. How embarrassing. Either update your system or sack your IT staff. Definitely, call security. Maybe the serious fraud squad? Whose running the show? The Mafia?😎😘😎”
“Persistently sends unwanted letters and marketing rubbish which I’ve returned. Reported on several occasions for failing to take me off of the marketing database, despite repeated reassurances from staff they’ve done this it doesn’t seem to happen.”
“I took out a business charge card before I knew how horrendous the customer service was. Statements arrive after the payment due date so that they can charge you late payment fees. Then when you refuse to pay it they charge another one. They declined genuine transactions yet approved fraudulent ones.
Truly terrible. Online portal is awful and you have to jump through hoops to speak to a human.
Avoid at all costs”
“I've had a Barclaycard for well over 20 years - my father had one and it WAS great. Nowadays though their Customer Service has declined rapidly, they're using Call Centres in India with people who don't speak clearly. They try to transfer you to the UK if you ask, but they keep you on hold for ages and you're lucky if you get through without a really long wait.
Barclaycards IT Systems gave me completely inaccurate information through their Online portal, they claimed a Direct Debit when they shouldn't have, the APP was as bad in giving inaccurate information.
Barclaycard admitted their shortcomings and apologised profusely many times, gave me a goodwill gesture and said they'd still look into it but wanted to close my complaint so it didn't reflect badly on them regarding the levels of complaints received when they report to their governing financial body.
There was a time when Barclaycard were the card to have for their exemplary Customer Services but now you are diverted offshore it's really bad.
A frustrating experience which leaves me feeling what will go wrong next - certainly not reassured.”
“Absolute shambles AVOID... don’t even deserve one star 😡Disgraceful services. I applied for a barclaycard and they didn’t assess my application properly and they completely changed my offer as well... they then gave a counter offer over the phone... but they lied again as I was suppose to receive a letter to sign this counter offer.. BEEN WAITING over 2 months for this and customer relations wasting time escalating to ‘higher’ management because apparently the APR has changed on the counter offer deal... which wasn’t even explained at the beginning, they really don’t give a monkeys about there new customers really. Disgusted by this ! Will be taking this to the papers and financial ombudsman... PLEASE AVOID... because of there incompetence, I have had 2 hard searches done on my credit file now and this will really affect my credit history.... will never recommend 😡”
“The most appalling service from what is supposed to be one of UK leading banks Had a breach of security on my credit card and Customer services promised that they would monitor the card Even the day i spoke with them yet another transaction took place and a further 3 between statements Having spent 47 minutes on the telephone i spoke to no fewer than 5 people who all promised to resolve my issue Couldn't speak to a manager as they were busy but will be in touch within a few days Service is shocking”
“Hopeless customer service particularly when phoning,after navigating my way through the automated service,I was then passed to four different people,left on hold and was on the phone for over twenty minutes.
I have complained and they have offered a £25 goodwill payment but that's the point,I know three people who have been offered goodwill payments,it's clear they just pay lip service to customer service and couldn't care less about improving it.”
“Due to a change in my financial circumstances which are out of my control, I telephoned Barclaycard to discuss reduction of my monthly payments, having never missed one. They were really kind, thoughtful and helpful and suggested that my account be put on hold with no further interest charges and no payments to be made so that I could have some time to sort myself out. DO NOT BE FOOLED!! They said that I would receive Notice of Default letters but to ignore them which I did. Spoke to them a few times updating them of my situation and always very caring. OR SO I THOUGHT! Contacted my Bank to arrange a remortgage to pay Barclaycard what is owed and, GUESS WHAT, they've put a black mark against my previously perfect credit score meaning I cannot now get credit. I telephoned them to complain and explained that their deceitful actions have prevented me from paying them what is owed but they were not interested at all and denied that they told me to ignore the letters. They even refused to accept a new payment plan!! Very deceitful company - wolves in sheep's clothing - steer clear. Now complaining to the Financial Ombudsman.”
