BrandAlley Reviews

2.2 Rating 125 Reviews

26 %

of reviewers recommend BrandAlley

2.2

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does BrandAlley deliver? How long does BrandAlley take to deliver? Does BrandAlley deliver on time? How is accuracy and good condition of items delivered by BrandAlley?

Returns

Customer Service

How can I contact BrandAlley? How quickly does BrandAlley resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of BrandAlley.

About BrandAlley:

BrandAlley.co.ukis the UK's leading private-sales site with a unique offering across fashion, beauty, homeware and lifestyle for women, men and children. There are 5-6 sales which launch daily with up to 70% off a mix of over 1,500 renowned designer and h?

Phone:

0203 060 1651

Location:

3 Thomas More Square
London
E98 1XY

How long does BrandAlley take to deliver?

Helpful Report

(1 month ago)

BrandAlley normally delivers over 7 Days.

Helpful Report

(1 month ago)

42.86%

Industry Average

“ delivery is not on time, items they advertise are not in stock, order will not be cancelled and refunded even though they have not left the warehouse on the due delivery date, customer service is not worth contacting returns are not recognized as received and refunds are difficult to chase. AVOID THIS COMPANY. They are nothing but stressful to deal with. ”

- Anonymous

“ I have has very mixed service over the years but after my most recent experience I will not be using Brand Alley again. I placed an order on the 14th Oct and despite paying for next day delivery the order did not arrive until the 30th Oct. One item was missing from the order and never received. One item was unsuitable and returned. 3 weeks later I am still waiting for a refund to be processed for both items. ”

- Philippa Stevens

“ Postage and returns fees are very high, and delivery times rarely guaranteed. ”

- Anonymous

BrandAlley Reviews

Delivery - Slow