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BrandAlley Reviews

2.2 Rating 125 Reviews
26 %
of reviewers recommend BrandAlley
2.2
Based on 125 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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About BrandAlley:

BrandAlley.co.ukis the UK's leading private-sales site with a unique offering across fashion, beauty, homeware and lifestyle for women, men and children. There are 5-6 sales which launch daily with up to 70% off a mix of over 1,500 renowned designer and h?

Phone:

0203 060 1651

Location:

3 Thomas More Square
London
E98 1XY

How does BrandAlley deliver?
(1 month ago)
BrandAlley delivers items by Postal Service and Courier.
(1 month ago)
E

Delivery - Slow

42.86%
Industry Average
I bought a pearl necklace priced at £65 from Brand Alley in January 2022 - the clasp at the back broke on the 3rd time of wearing - I sent a photo of the broken necklace but they refuse to refund because it didn't happen within 60 days of delivery! Furthermore I bought a pair of pearl earring priced at £35 in March 2022 - they are not fit for purpose because - whatever you do - they will not stay in your ears - again they sad they would not refund because they are for pierced ears.
- Anonymous
I always been patient with delivery even though sometimes it takes longer than expected and sometime items come damage.
- Hally
I never got a courier to my flat and obviously they could not give me any proof of delivery (no pictures, nothing).
- Anonymous