“The delivery days was longer than expected but the final outcome is acceptable to me. DHL has shown to me it's a world class carrier. I lost my waist handbag in Santorini in Uber taxi and honest taxi guy George helped to bring it to DHL's agent to airfreight to Istanbul to catch my cruise. Final outcome the package didn't arrive on time and we return to Hong Kong. For 30 days, the package was sitting in Istanbul's office without any action from the agent. Finally, contacted Greece MD and things started to move. I received my package after 47 days and started to file a claim for service failure. This case was taken over by Hong Kong office. Winnie Lau from DHL Express contacted me and has kept me updated in communicating internally. She called me after a week to offer settlement on the claim of airfreight refund. It took about 2 weeks to receive the check. I am impressed with the fast response from Hong Kong DHL office. We have good experience using DHL because of its reliability in sending packages to USA. We will continue to support this company and a lot has to do with their employees. During the 30 days waiting, I called up HKG DHL office every night to check on my package status. I am always received with friendly advices though they were unable to do anything because the package originate from Santorini. I believe I talked to quite a few employees during the night shift and probably everyone knows about my case. This is the reason I write this review. Employees who do an excellent job going the extra mile should be complimented!”
“De zoveelste keer dat dhl afspraken niet nakomt, status pakket geleverd echter weer niks ontvangen.
Bij buren niet etc.
Dit is nu al de 5e x sinds vorig jaar dhl bezorgers ( niet allemaal) nemen hun baan niet serieus en dumpen het bellen niet aan okal ben je thuis of brengen het zomaar naar een dhl punt of brengen het pakket helemaal niet.
Dhl neem verantwoording i.p.v. aangeven bij de verzender het probleem te zoeken ben dhl zo zat!!”
“I have a business account with DHL and they refuse to sell me a size 8 box or give me a size 8 box. Plus the employees that work at the front desk of each facility for DHL they have no manners,disrespectful and rude..Omar at 96st 12ave Manhattan says tht HIS policy.”
“My first time ever with DHL and it was amazing. Today my parcel was supposed to be delivered in the morning hours but I was at work. The delivery guy (Anthony Wilson) brought my package all the way to my job place that was like 2-3 minutes away from my home. I like how DHL kept me updated all the way through text and emails.
It was a wonderful experience and I highly recommend DHL.
Thank you guys for the wonderful service today.”
“In den letzten 10 Tagen hatte ich nur unschöne Erfahrungen mit dem Zustellservice. Es wurden Pakete an den Absender zurück gesendet, weil der Postbote das Paket "nicht zustellen" konnte. Wie das möglich ist, obwohl der Name der auf dem Paket angegeben wurde auch auf dem Briefkasten steht verstehe ich nicht. Ein anderes Paket hatte einen deutlichen Aufkleber "Do Not Bend Package" und der Postbote knickt das Paket und quetscht es so stark in den Briefkasten, dass der Inhalt kaputt gegangen ist. Warum können die Beamten nicht lesen? Die Werte von DHL sind, das Leben der Kunden zu vereinfachen. Aber zur Zeit findet das Gegenteil statt. Alle diese Dinge, die für meine Hochzeit kundenspezifisch hergestellt wurden kommen entweder nicht mehr pünktlich an oder muss ich neu kaufen -- alles nur weil nicht gelesen wird was auf den Paketen steht. Wer bezahlt denn hetzt die Differenz? Ich etwa, als Strafe, dass ich alles richtig gemacht habe? Das kann nicht sein. Es ist wirklich bedauernswert und hinterlässt ein Gefühl das man nicht wertgeschätzt wird als Kunde.”
“Im very happy with my currnt parcel which has been deliverd through DHL. The contact and updates via email and the flexibility they offer through the 'Change Delivery' link was great and worked well.”
“I waited all day for a package only to get a notice that said package was attempted to be delivered, but resident wasn’t home! No One attempted anything! I did not sign a signature release only because the package was expensive and I wanted to receive it personally. I also have a dog that barks quite a bit. Nothing was attempted to be delivered. Why would they say that?! Very bad experience!”
“Probably the worst major courier I´ve used. A parcel was sent from Germany & they lost that. A replacement was sent 6 they lost it & returned it to Germany! They had my address AND their own DHL drop off point in my suburb, they failed to deliver to either. When I emailed I got the standard "we will reply in 24-72 hours". They didn´t & still haven´t. Add to that all the times they´ve damaged goods sent to me I have to say they´re the worst I´ve experienced.”
“I applied for the DHL Digital & Technology Graduate Programme and progressed through multiple selection stages, investing significant time in assessments and preparations. Just before the final assessment centre (Experience Day), DHL abruptly cancelled the hiring process due to "recent business changes."
While I understand that business priorities shift, the lack of clear communication and transparency throughout the process was disappointing. Candidates were left without proper notice after weeks of effort. A more professional approach in handling recruitment decisions would have shown greater respect for applicants' time and commitment.”
“DHL driver hit my fence as he was backing out. All we heard was a very loud bang and when I looked out the window my fence was leaning and he was pulling off from the driveway. I reported to the company and can't seem to get a response or resolution. I have never used this company before and I will never again and I do not recommend any one else to either.”
“Dear DHL,
The recent incident involving your handling of my package has been unprofessional, unacceptable, and unnecessary. Upon examination of the package, it was evident that there was no reason to defile the box, which does not belong to DHL. I have never witnessed such an attitude directed towards another individual’s property.
Regarding the return request, it was never made to provide identification. The only requirement was to present identification upon dropping off the package at a designated DHL location. This is not our first shipment with DHL, and therefore, the claim that I did not provide identification is unfounded. It appears that this incident is targeted, and I require a more comprehensive explanation.
It is highly unlikely that individuals would voluntarily add their personal identification to a consignment package. Therefore, I believe that the employee responsible for handling my shipment lacked respect for others’ property.
In light of this incident, I recommend that the employee involved undergo additional training or seek employment that aligns better with their personality. Failure to uphold DHL’s standards is unacceptable.
I trust that DHL will take this matter seriously and implement appropriate measures to ensure that such incidents do not recur in the future.”
“I want to recommend DHL at 2095 Onesime Gagnon, Lachine H8T 3M7. I was out of the country and was notified about a very important set of documents sent to me from England using DHL. Chris Stenning PFS team from DHL UK contacted DHL in Lachine and their team Angele, Jdohn and manager Domenico Mariano jumped in and saved the day, keeping my documents for extra time until I could get there to collect them. Excellent and really pleasant service!”
“Recently worked with DHL for my credentials evaluation from USA. I got excellent service from DHL than I expected. Their tracking system was awesome and I could observe my delivery channels through its robust online systems. Again showing gratitude to DHL for superior delivery services.”
“Disappointing Service and heavy
Charges - A Horrible Experience with DHL
I recently had the unfortunate experience of using DHL, and I must say it was incredibly disappointing. From start to finish, the service was subpar, and the prices were exorbitant, especially considering the lack of quality in their delivery.
First and foremost, the service was painfully slow. Despite being promised expedited shipping, my package arrived much later than expected. There was no clear communication about delays, and tracking updates were either inaccurate or non-existent. This lack of transparency left me in the dark, unsure of where my package was or when it would arrive.
What made this even worse were the ridiculous charges. DHL's prices are outrageously high for the level of service they provide. Not only was the shipping fee excessive, but there were also hidden charges that were only revealed at the checkout stage. I had no clear explanation for these extra costs, and it felt like I was being overcharged for a service that barely met basic expectations.
To make matters worse, when I tried to reach out to their customer service team, I was met with long response times and unhelpful replies. It felt as though my concerns weren’t taken seriously at all.
Overall, I cannot recommend DHL based on my experience. Their prices are unjustifiable for the service provided, and the lack of communication or care in delivering packages is simply unacceptable. I will be exploring other, more reliable courier services going forward.
Rating: 1/5”
“Disappointing Service and heavy
Charges - A Horrible Experience with DHL
I recently had the unfortunate experience of using DHL, and I must say it was incredibly disappointing. From start to finish, the service was subpar, and the prices were exorbitant, especially considering the lack of quality in their delivery.
First and foremost, the service was painfully slow. Despite being promised expedited shipping, my package arrived much later than expected. There was no clear communication about delays, and tracking updates were either inaccurate or non-existent. This lack of transparency left me in the dark, unsure of where my package was or when it would arrive.
What made this even worse were the ridiculous charges. DHL's prices are outrageously high for the level of service they provide. Not only was the shipping fee excessive, but there were also hidden charges that were only revealed at the checkout stage. I had no clear explanation for these extra costs, and it felt like I was being overcharged for a service that barely met basic expectations.
To make matters worse, when I tried to reach out to their customer service team, I was met with long response times and unhelpful replies. It felt as though my concerns weren’t taken seriously at all.
Overall, I cannot recommend DHL based on my experience. Their prices are unjustifiable for the service provided, and the lack of communication or care in delivering packages is simply unacceptable. I will be exploring other, more reliable courier services going forward.
Rating: 1/5”
“I use DHL to ship it from Israel to the US. the service was incredible, i couldn’t believe. It was a very important expenditure and they made it in a 5-stars service. Thank you”
