“Awful company, first they delivered my package to the wrong address, then could not retrieve it. Supporting the team could have been more professional, dragging the whole process for two weeks, which eventually didn't help.”
“I was supposed to receive a parcel on the 28th December and it was delivered to an incorrect address and DHL was unable to reclaim the parcel that they had delivered to the wrong address. What a total waste of time. Do not use this company as the drivers as some driver are incompetent and do not actually deliver according to a postal address.”
“After never even bothering to deliver my parcel DHL left it in their depot for 13 days. I tried to email, Twitter, Facebook and phone to try to get my parcel delivered but I was ignored every time and finally the emailed me 13 days later to say it’s been returned to sender. Avoid this company at all costs their levels of incompetence is staggering and their refusal to do the job they have been paid to do defies all reason.”
“For 6 days on tracking my parcel is out for delivery but never arrives, then on tracking it says attempted to deliver, i have a video ring doorbell that proves its lies, I am not waiting in any more so they can return to sender and I will contact Argos for a refund on item, I would be more understanding if it wern't for the lies.”
“Absolutely horrible delivery and customer service. No help at all! The delivery driver dropped my package off at the wrong address and while trying to explain to them that my package was dropped, they insisted that it was the correct address then proceeded to suggest that I go home and look at my apartment to make sure it doesn’t match the picture. I’ve lived at my apartment complex for a year now, I think I know what it looks like. If I could give this company no stars, I would.”
“My Christmas order was a express delivery set to be delivered on December 22nd. We are now December 30th and I’m told the package has been sitting at the Kenner Louisiana warehouse for five days they are literally an hour and 10 minute drive from my home the customer service representative cannot even tell me when it will be delivered nor is there a phone number and they refused to connect me to the Kenner warehouse so I can pick it up myself this is the worst service for delivery I have ever had will absolutely never use Dhl again. And I still do not have my package it is still sitting in a truck The warehouse and the representative still cannot tell me when I will get my package this service sucks”
“Unprofessional, expensive, they did lost three of my packages last year. Latest package is stuck for more than a three weeks (now is 30.12) in Los Angeles (probably lost too). AVOID”
“Expected a delivery of pottery clay, tracking said it was to be delivered--- then changed to complete lie! The driver reported the delivery had been refused when he arrived as it was damaged! Completely untrue! I was in all day and at the time he/she claimed that I refused delivery - I was not only home, but working at the front of my house. Quite astonishing, unprofessional and unethical. Tried calling to talk to a human being but could not get past the answering machine! The last time I had a delivery they only delivered a part of the order. A very, very unreliable and unprofessional company!”
“DO NOT USE THIS CROWD. THERE DRIVERS THINK ITS ACCEPTABLE TO CHURN MY YARD UP BY IGNORING THE 5mph SPEED LIMIT WHILST DELIVERING TO THE NEIGHBOURS . THEY HAVE BEEN ASKED ON NUMEROUS OCCASIONS TO HAVE A BIT CONSIDERATION FOR OTHERS PEOPLES PROPERTY ESPECIALLY WHEN THEY ARE NOT DELIVERING TO US AND ONLY USING THE AREA TO TURN. MY COACHES ARE SITTING IN THE YARD AND HAVE ALREADY BEEN DAMAGED BY INCONSIDERATE HAVE A GO RALLY DRIVERS.
TODAY WAS THE LAST STRAW WHEN THEY CAME INTO DELIVER A PARCEL TODAY AND SAID WE HAD REFUSED IT WHEN THEY NEVER EVEN ATTENDED OR GOT A PHOTO, SO IT APPEARS THEY ARE LIARS TOO. I AM NOW LOOKING FOR CONTACT DETAILS FOR HEAD OFFICE AS IT APPEARS THERE WAREHOUSE STAFF AND DRIVERS FEEL THEY CAN DO WHAT THEY WANT INCLUDING DAMAGING OTHER PEOPLES PROPERTY AND YOU ARE NOT ALLOWED TO SAY TO THEM OR THEY JUST DONT DELIVER PARCELS,
I WAS TOLD TO CALL THE COMPANY THAT SENT THE PARCEL, A VERY GOOD ( DHL CUSTOMER ) AND I WAS TOLD DHL HAD TOLD THEM THAT IT WAS A VERY RUDE PERSON AND THIS PERSON WAS ACTUALLY ME. SO THEY EVEN DISCUSS THERE CUSTOMERS CUSTOMERS……
Date of experience: 16 December 2022”
“DHL is horrible, I receive packages daily and they are by far the worst - even worse than the USPS. They lost my first package from Kent UK to ATL and then the replacement package ends up in Canada. They might have their sh*t together overseas, but not here in the States.”
“DHL are an absolute disgrace - we purchased a 4 days international delivery service, and 12 days later the parcel has not yet left the UK and DHL customer service are doing absolutely nothing about it.”
“5002940670 my tracking number, for important machine parts purchased from Zheijiang Prov. China to be delivered to us in Lusaka, Zambia.
Pathetic teamwork from Zambian DHL employees!
No sense of consideration to contact me, nor to forward me customs docs for clearing purposes.
Very poor dedication to elimination of the DHL teams work tasks. We lost valuable production time, lost the orders, and customers during this down time.
It was almost 3 weeks till we received our parts parcel. Although it reached Zambia 5 days from despatch out of China.
I cannot advise our future suppliers to use this service for urgent matters.”
“DHL tried to deliver parcel from Poland to Spain and failed to do it in time!
Parcel finally arrived to Spain after 12 (!!!!) days , and courier just came when we were not at home. so he took parcel back without even a CALL!!!!!!!!
Support have no option to offer - parcel return back , and then will be thrown!
they do not care about your parcels, they just care before the moment you pay - after that the will give you a list of support numbers, which never works !!!!
stay away from this fishing company!”
“If I could leave a 0 for this company I would!!!! Set up a pick up and delivery on line on Wednesday for the following Monday. Monday comes and no confirmation or contact. Called at midday to get an update and was told that they could not get hold of the depot but would call them and get me an update.
2 hrs later and nothing so second phone call made. Told that there was no update however a vehicle had broken down in the morning and mine was therefore re-scheduled for the afternoon and they would chase
Another 2 hours later and another call to them. At this point the same story was told to me so escalated to customer service manager.
At this point told that due to 2 vehicles having broken down, my collection was not gong to be done until the next day!!!!!! Apologies for the inconvenience!!
Absolutely diabolical service for a company who claims to be stress free. Wasted a working day dealing with this ridiculous company for 4hrs! Here's hoping I get my refund quickly!”
“Rated 1 out of 5 stars
DHL is a Disgusting company.
Disgusting company.
I sent a private letter/documents containing 2 sheets of paper sealed in an envelope. DHL deemed it necessary to cut open the envelope to read my private letter. The envelope was also left irreparably damaged after their assault on my privacy. No one at their front line selling me the product ( not cheap. cost me 40 pounds) warned me that DHL are like the KGB ( in my opinion) and probably read your private documents and slice and dice up your envelope in the process. It`s disgraceful. In my opinion DHL is like the KGB. I also spoke to one of the DHL staff today ( a courier who was coincidentally collecting from the high street stationery outlet Rymans, I used ). I felt I was treated like dirt in the process by the DHL courier. The customer care and manner of DHL is disgraceful. He said if you are an unknown customer then they will do this including opening `flat` envelopes and DHL will also cut open Xmas cards. He also said anyone including the Royal Mail staff who do cut open every letter every document that is posted are not doing their job. Anything travelling by air must be cut open. Indeed anything / everything must be cut open.
My serious recommendation is DO NOT USE DHL. Find another courier if you don't want DHL cutting up your packaging and reading your private documents. Goodness knows, in my opinion, if they've copied my private letters and using the illegally gathered information for some illegal purpose. I cannot trust DHL. I WILL NOT USE DHL AGAIN. NEVER.
Disgusting company.
Date of experience: 06 December 2022”
“Completely incompetent company! Not possible to speak to a person! Tried calling, Emailing even Facebook & nothing! Now I’m £1000 out of pocket because the parts for my job tomorrow didn’t arrive”
“Awful delivery experience! I was at home while they "tried" to deliver my package. All I got is the notification that I need to wait 4 days (!) and went to package station and get it myself. Worst user experience ever!”
“0/100 The worst company ever. There are no words left to say.I just tired to contact them every day , to speak with a different person without actual result or information.Have passed more than 15 days for my order and more than 5 days from their last official message that said that I have to go to pick up the parcel by myself to the post office. I don't know what happened with them ,have they lost the packet ? I am so frustrated because i have spent so much time in a circle of lies of a company that need to be closed for our own good.There are only bad reviews, people get angry and nobody cares.Please don't sent me another message you are unacceptable.”
