“Dhl employee don't want to work , or business ,.
They do not revert back ,After reminders they wake up to work.
They work patterns is low standards,Government employee works better than dhl ones.”
“Parcel due 27/7/2023. Didn't arrive. Driver said he left card. Unfortunately he was NOT seen posting it on cctv. And the card never arrived. Parcel now due 31/72023 sent from USA costing a ridiculous amount. No real people to talk to, only A.I .Finally got someone on twitter who was told where the parcel was in the UK. Maidstone to be exact. After being told next working day today 28/7/2023 now waiting until 31/72023
Unacceptable Extortionate Unfair and you are due to fail as a company not interested in the public. OUTRAGEOUS.”
“My item was collected and scanned, but then I have received notification that item delivery is delayed and it has never been delivered. My complaint case was not investigated, I have never received or offered any compensation. My item was stilled by staff member after collection”
“Not even worth one star.
They point blank stole an expensive item of mine, and tried to make out i was wrong. Customer service was awful. I got no help, and i dont have my item.”
“WORST SERVICE,MISSING ITEMS, UNREASONABLE EXTRA CUSTOMS,STORAGE CHARGES_____We had to send a parcel to India from the UK as we were moving back. It had all our 4-year used DIY furniture and boxes, clothes, books, and some kitchen appliances. We had five 60x60 cardboard boxes. We spend a fair amount on courier service fees and insurance. Parcel reached India after a week after our arrival. But instead of sending it directly to our address in Kerala, it sends it to another hub in Bangalore. Then they kept the parcel there and contacted us saying they need to open it and we need to send some affidavits to Banglore address. We were on the last days of covid treatments and it was holidays here in Kerala. So the process is delayed for 4-5 days and as soon as all cleared and holidays are over, we send the affidavit to the email and the address. After we couriered the documents, they asked to remodify the documents with some extra copies and signs and because of that, we had to do the whole process again, which took around 5 more days to send it again. After that, they probably opened the parcel and asked to pay customs duty for the furniture, toys, and some kitchen appliances which are already 4 years old claiming that they are new. After some arguments, we came to an agreement with an amount and at that time they asked to send the 2 weeks storage fee as well, when the delay in the process is not completely our fault. They could have understood the holiday situation here or could have informed the required documents even when we couriered them first. They couldn't do it even after receiving the huge payment from us. Moreover, the agent was very rude to us and he was like he have no time for this. Finally, it sends from Banglore to Kerala and we got the courier at our address after 20 days. We noticed that 2 packet's sides were drenched in rain (As the delivery person claimed, it happened while he was moving the parcel boxes to the vehicle, we didn't make it an issue for his sake of him). And surprisingly, one packet size was reduced to 3/4th, and at first, we couldn't accept that it was our parcel. But the address was ours and the items were ours - so, it was ours, but the parcel size was reduced. We wondered what happened and concluded that maybe we had left too much space while packing and the size changed when they organized after repacking. Obviously, after travel and covid issues, it took another one week to open the parcel. We felt something is off, but couldn't figure out what it is. As we stuffed all the used items from there, we couldn't even figure out whether some items are missing out or not. Later we noticed one of my handwritten personal books was missing. Then eventually we figured out some of the kitchen items, toy sets, and some personal items such as the face tweezer set, etc are missing and still figuring out new items. Obviously, those items were used and nobody gonna get benefitted from it, and still, items were missing. They missed packing some pieces of stuff while repacking after opening it. These all happened when we paid around 1500 pounds[200x5 pounds for parcel service+insurance+customs duty+extra storage fee]!!!! Such a worst experience after spending a lot of money. Work customer service, worst issue handling, and super delayed and unreasonable pay for various reasons including the customs duty for used stuff.”
“terrible, sender paid for nect morning , it took 5 days, phone contact not possible, chat contact the put on site not available, emil contact sent a mail 5 days laterafter eventually delivered,
Thay are the worst company to advertise there self as a delivery company. They need to re start”
“This company DHL is the worst company I ever dealt with. Not reliable. Not trust worthy. Stole my items and tried to sell them.. wont give me my refund. I am out 300 cash for shipping. I did not get the items . Unreliable. I would never use this company for anything”
“DHL was suppose to collect my passport last Wednesday, it’s now Monday & I still haven’t received my passport, I was due to travel yesterday, but couldn’t without my passport !!
DHL is one of the most unreliable, incompetent companies I’ve ever dealt with.”
“My parcels weren't delievered. I sent parcels from Groningen to Bratislava where I was moving so I sent them to my brother and was waiting at home but they were not deliered because delivery guy couldn't find my adress(idk how because it is in google maps). The delievery guy din't contact me that he can't find my adress. Parcels were sent back to Groningen and I've contacted consultant with live chat that advised me to wait some time until my parcels will be sent to service center from service point. They had to be in a service center already but I contacted consultant again and she told me that she doesn't see my parcels. I want to receive my parcels back because I'm waiting already more then 3 months. It was not my fault that delievery guy couldn't deliever because the adress that I indicated is correct and I was waiting at home. Now, my parcels are somewhere in sorting center and as consultant told me I have to wait again almsot 1.5 month to be them returne back. But the problem is that I don't even know who are living at my previous adress right now. So they will just be delievered to random people.I have medicines there that I need for my health but DHL doesn't care and they on't even know where parcels are because last time when the uptade on my account on parcels was last month and consultant from live chat doesn't even know where they are right now. They don't want parcels to be delievered to me. They just told me to wait 1.5 month more and hope for something. I don't even know for what to hope. The bigges problem is that noone wants to solve my issue and I can't even reach people who can solve this issue. They told me that IF people who receive my parcels will refuse them than I can ask my friend to come to servise point to collect them but what if they except parcels? Random people will just collect my personal staff? I don't even know what to say. They WORST delievery servise that I've ever used, if the problem won't be solved soon, I'll never use their sevices and will do everything to not DHL be used by my friends. It seems so stupi that parcels are lost, can't be delievered where I want(even with proofs that me is me), have to wait months to receive them and I even can't change my delievery adress with proofs that me is me or any other informaton. And the biggest shock is that noone can take care of such issues, I just have to wait.
I hope that their customer support will see my review and make any actions to solve probem. It'll change my mind maybe but for now I do NOT recommend to use DHL. The worst servise ever”
“I arranged with the seller from Amazon for a return via DHL. I waited all day and no one attended. When I chased this up I was told the driver did attend but this was a complete lie as I had been at home all day. They then wanted me to drop the parcel off. I mentioned no one had attended as I have a Eufy smart door bell and this also showed this.
For the poo customer service and lie about attempting I have provided negative feedback.”
“Soory to say but there is utter lack of co-ordination between customer care and pick up team. Customer care says pick up will be done between 1 pm to 8 pm anytime whereas pick up guy says the time has been chosen as per the customer's instructions. It has happened with me not one, not twice but last 3-4 times. Customer is like a pendulum for them I guess.
Only the brand is impressive now, not the service.”
“They have lost my package and didn't take any responsibility for it, nor did they care. If you can't assure to transport a package from point A to point B then don't sell it. Poor product, poor customer service and largely overpriced. Since this incident I only use postal services which are much cheaper and better in every regard.
I only give 1 star as there is no option for 0.
DHL - your incompetence has cost me a lot of time and money to replace what you have taken from me. Never again will I use your services.”
“Parcel arrived earlier than email stated. I was in but driver threw it over my lane gate. No card left and delivery email said delivery had been accepted at no 2. I'm no 11. Not the first time this has happened. Driver threw a fragile parcel over my lane gate. No card or explanation. I wont be ordering in future from any company who use DHL.”
“I wish I could give negative stars. DHL really screwed up on this one. I shipped a package to Canada. DHL contacted me a couple of weeks later and said customer refused to pay additional fees. Ok, I went ahead and paid the additional customs fees on behalf of my customer. Almost a month later I find out DHL discarded the package. What? Why? I called DHL and they said I had authorized it. What? Why would I do a stupid thing like that? Now they also say they do not deliver to PO Boxes. Well, then why was I able to buy a label? They should not have sold me that label. And,why did the DHL driver pick up, and scan in front of me, not say anything? Why was the label not rejected by their system? Why did they ask me to pay additional fees if the label was against their policy? Worst company ever.”
“Been waiting all day for delivery that needed to be signed for. ‘Attempted delivery’ at 11:39. Was home!
12:58 parcel will be with you soon.
No delivery. Customer services now says Tuesday delivery. And delivery times are ‘estimates’ so basically hang around all day again 😡😡😡😡😡
Useless service. Documents needed for travel 😡😡😡😡😡
Date of experience: 06 April 2023”
“They originally had the wrong address so I changed it on their website, but I forgot I wanted to change the delivery instructions so I did that but for some reason when I did do that it reverted my address back to my old one. Then when I went to go change it back it wouldn’t let me change the address as it said I reached the limit of delivery requests. While I tried sorting this out they already tried to deliver it to my old address once and my new address once (the one without delivery instructions). I contacted customer service and they changed the address and kept my delivery instructions. i got a notification saying they apparently attempted to deliver it today but they never knocked or rang the doorbell and I know that as I never left the house so I could make sure I get it. They either never showed up or didn’t follow instructions (neither would surprise me). Now they told me I have to go to another location to get it, but i tried searching for one on their website and nothing near me showed up. The nearest one is 3 hours away. I don’t think I’ve ever had a company stress me out more than this one.”
