DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,536 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,536 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 17th April 2025

Sherri Roberts

2265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive what I ordered. Impossible to get it fixed. Done with doordash”

Helpful Report

Posted 2 hours ago

“I wish to give 0 …but not an option!DoorDash driver placed my food on the ground outside of the wrong address!I was told I would be receiving a refund…!This is not the first time this has happened and I will no longer order delivery from restaurants that use DoorDash for deliveries.There also always seem to be missing items from your order when you receive it!”

Helpful Report

Posted 7 hours ago

“Horrible customer service! Food always cold or soggy when it gets to you. Always cancelling orders. Just awful! I don’t recommend”

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Posted 11 hours ago

“The door dash guy was yelling obscene words. Just because some one asked him who the delivery was for yesterday. In Shawnee Ok. He was yelling the f word a lot. He drives a grey car people shaggy beard looked dirty looking. I was going to my car I witnessed this.”

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Posted 14 hours ago

“I'm a dasher in Tampa, FL. For no reason at all, Doordash has locked my account, no heads up, no explanation, just locked my account, and I do not dash often......this makes no sense”

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Posted 1 day ago

“Doordash lets you order from restaurants that aren't even open. The order will just sit in the "waiting for confirmation" status indefinitely, yet they will charge you. Once you cancel the order, they will deny your refund as it "doesn't meet their policy." If you're still dissatisfied, support will offer to pass your case on to a "specialized team" who will supposedly get back to you within 1 hour. They will never get back to you. I will do my very best never, ever to use Doordash again. Zero stars.”

Helpful Report

Posted 1 day ago

“Horrible!!! Paid extra to have my food delivered in 74 - 80 minutes, 2 hours later I finally received it!!!! The food tastes warm like it has been sitting out for,a while!!!! I am so disappointed in the service!!!! Doordash, you are horrible!!!! NEVER AGAIN!!!!”

Helpful Report

Posted 1 day ago

“Horrible customer service. Your food will arrive hours late and very often cold. I have literally waited hours. Do NOT order if your lunch break is timed. They post an arrival time, show it as if it’s “on time,” but pay attention as the actual arrival time will keep changing. If you cancel you lose your money, even if they cancel and you receive an exact refund, now you have to start over and reorder lunch. Most drivers don’t follow delivery instructions.”

Helpful Report

Posted 1 day ago

“Usless company”

Helpful Report

Posted 1 day ago

“Door dash has gone down hill in the 1-2 yrs. used to make some money. Now its Maybe 5.00 for 7-10 miles one way and nothing to dash back on. Don't waste your time. Door dash is bottom of the barrel. I personally won't use them for myself after seeing what they offer their Dashers.”

Helpful Report

Posted 2 days ago

“My order went to the wrong address and when I called customer service that night, they told me they would give me a credit for the whole amount of the order ($70) in two installments of $35. I just asked for a reorder to the correct address, and was told they couldn't do it at that time. Only half the credit was processed and was told to wait 24 hours for the other $35. The other $35 didn't come through and when I called customer service, they told me that they cannot process the other half because it has been more than two days since the order date. They apologized that someone told me that I could get the full credit back when that wasn't the case. They said they couldn't do anything more for me.”

Helpful Report

Posted 2 days ago

Helpful Report

Posted 2 days ago

“I’ll never use door dash again i was given a delivery time and after waiting 1 1/2 hours was told it would not come until the next day they were very unapologetic and very defensive im done!!!!”

Helpful Report

Posted 3 days ago

“They charged my credit card fraudulently stealing from the poor r evil”

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Posted 3 days ago

“Worst customer service I've ever received, they don't speak english and cannot answer simple yes or no questions because they literally cannot understand what you're saying. This is what happens when an American company outsources their customer service to India. Absolutely the worst experience possible.”

Helpful Report

Posted 3 days ago

“Door dash the company is bad for business. The workers aren’t always fully capable to be delivering…language barrier for starters. If I am the customer and I am contacting door dash in the middle of my order not being delivered, the agent on the line couldn’t even give the dasher help because the dasher only spoke English. No food delivered and no refund. That’s right, NO REFUND! How? When I contacted door dash in the middle of everything. I disputed the order with my bank because I never received the food. But it is becoming redundant that the drivers don’t speak English and the online agents are no help!”

Helpful Report

Posted 4 days ago

“Door dash is terrible not worth the effort, better off picking up your own order. Missing items, no communication, terrible customer service.”

Helpful Report

Posted 4 days ago

“Ordered my straw hat pizza through you. I got a message saying it was ready I went to pick it up and they didn’t have my order. Then they couldn’t refund my money because I Paid through you.”

Helpful Report

Posted 4 days ago

“They consistently mess up orders and make it difficult to get a refund. They don't seem to care about retaining customers. I don't ever write reviews but after the way I was treated by door dash, I felt like it was justified.”

Helpful Report

Posted 4 days ago

“If it makes you feel any better, the drivers get the consequences if customers complain. Somehow the company has a hard time taking responsibilities for their mistakes; it seems like its always the customer's or drivers at fault, nonsense. As a driver, definitely nowadays, doordash seems to put us in positions to fail. Which means, unsatisfied customers. I guess it's a reputation thing, what's new. We'll keep trying our best, well at least I will. To be fair, doordash has a lot of variables to deal with to make deliveries successful. Timing especially, I find myself constantly waiting at restraurants to get the order fulfilled on time. Long waits, dashers tend to cancel and then things can get tricky”

Helpful Report

Posted 4 days ago

DoorDash is rated 1.3 based on 23,536 reviews