“I have banked with the Halifax for many, many years, however service has gone down hill. Branches closing, staff rude, customer service practically non existent. Check Halifax on Trust adviser before opening an account or dealing with them.”
“Dire " service " with " chat "
I've had better conversations with corpses than this lot they take so long to respond between messages , no actual phone number to SPEAK to anyone unless you hire either a private detective or a psychic to possibly find it . .. IS there anybody there ??
Simple problem made beyond difficult by a woefully inadequate customer service .
Need to up your game”
“Have banked with the Halifax for many years - savings, investments, mortgages etc. However recently very poor customer service. My wife and I received letters stating that one of our saving accounts was due to close and to visit local branch to discuss and change as necessary.
This we did only to be told that nothing could be done as it had to be done online. Explaining and showing the letter stating that we needed to visit the Plymouth branch, was told that Halifax policy had changed. Explaining that we had made a specific trip to resolve our issue. The branch manager was called over.
He was abrupt and rude, stating that it had to be done on line. I asked how we could make a complaint - we were told that any complaint made would be ignored. Very dissatisfied customer.”
“My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The lady said you can't close your account without a pin number she said she will send one then she can close her account. Five days later the pin number arrived. She then rang Halifax to close her account. The lady this time said you have to write to the account closing team. She wrote to the team saying she wants to close her account. When she got the reply it said she will have to send proof. So she sent proof of photo driving licence, disabled letter, and council tax letter. Then two weeks later another letter saying she needs to send utilities bill and more. It has been over eight weeks and they still won't transfer her money. She is now in hospital with a broken leg and shoulder after falling down and Halifax said she can close her account in the Halifax bank which is 15 miles away and she is bed ridden. What a disgusting way to treat old people just to keep their money. I have three accounts in Halifax and now closing them. Beware any old people Halifax will do their best to keep your money.”
“I was so convinced by their services that I even went ahead and recommended them to others. However, all of it turned out to be a cruel joke on me when I decided to withdraw my entire investment. They told me to pay a whopping 50% of my investments and profits along with some other commissions, when I refused, they quickly shut me out and blocked my access to my account, then it dawned on me that these guys are swindlers and professional thieves, Thankfully, GALWAYRELIANCE stepped in and assisted me in recovering my losses from them within a few days.”
“This market Capitals trade are real scammers. I made a promise to share my scam encounter. And how I got back my money from this scam trade broker . I could never have imagined falling for the persuasion of such scammers, but it happened. I transferred almost Є72,620 to their fake trading account in my name, with no access to withdraw my money out, to my greatest surprise, I got in contact with an expert hacker, roberts__lee___6 1 8___@___gmail___com Or on WhatsApp (+1 856 549 7469) to help me retrieve my money back from the scammer which was successfully refunded back to me, I’m thankful to the recovery expert and the organization for helping me recover my money back successfully. I guess someone might find this information useful.”
“I recently had the unfortunate experience of being scammed by this broker. I was left feeling hopeless and defeated until I was referred to O L I V I A T R A D E R 44 AT GMAIL COM With their help, I was able to recover my funds and get back on track. Their professional and knowledgeable staff provided me with the support and guidance I needed. They took the time to explain everything in detail, answer any questions I had, and did everything in their power to get me my money back. They were patient and understanding throughout the whole process. WhatsApp:: + 1 423__248__2140.”
“I was extremely disappointed in this company when I was asked to invest, which I eventually did. Over time, I made a huge profit, which made me happy because anyone in my position would be pleased with a successful investment. However, when I tried to initiate a withdrawal, I was denied without any explanation. This prompted me to contact their support service, where I was informed that I needed to pay a certain amount to make a withdrawal. I found this to be unacceptable.
As a result, I decided to file a case with Spectrum-Crest, who did an excellent job in helping me reclaim my money along with the profits I had made. My advice to all is to steer clear of this broker and conduct thorough research before making any investments.”
“Awful experience! Wanted to make a payment to a merchant that I have always made payment to. Only for Halifax fo block my card. Wanted ID and a photo. Gave passport and took a snapshot of me. It took over an hour waiting for verification. Completed verification and then went on to ask more security questions etc. I was so frustrated with the process. The CS person was nonchalant. Said "you can take your business someone else" when I politely said not happy with the quality of service. He appeared demotivated and didn't care. I will be opening another account but not with Halifax.”
“Awful banking service. Stuck abroad several times without money despite several calls confirming my whereabouts. So many hours wasted. Stay well clear!”
“Received letter from Halifax about my bonus saver needing to be renewed by October. On the letter, it gave options for logging in, telephone banking or to book an appointment at branch. Decided to go to the bank, was told that even though there is an option to book appointments, they do not do this anymore and soon the option will be removed from correspondence!! So, I phoned Halifax, bright and early next morning, to be told I should renew the bonus saver closer to the date. So, why did they send out a letter clearly stating that "I could renew at any time I want and will get the interest rate on the day I choose to do this", their wording. A total waste of time, both occasions I have dealt with Halifax this week. They used to be a good bank, with very nice staff, but now they seem to have no time for people who do not want internet banking. I presume if we all had internet banking, staff would not have to deal with customers anymore.”
“Very poor service . After 18 years loyalty they decided to close my account for one mistake made by other person . They are not loyal as we are 😢 avoid them”
“I have been a loyal customer of Halifax for many years, but my recent experience has left me deeply disappointed and frustrated. If you are unfortunate enough to encounter contactless fraud, do not expect them to help you, even if you have strong, objective evidence that it wasn't you. Their lack of proper investigation, poor customer service, and refusal to acknowledge the possibility of fraud is embarrassing for a bank.
I urge anyone considering Halifax to think twice and avoid them at all costs. They sent my new credit card to my old address, sent letters to outdated email addresses which they shouldn't even store due to GDPR, and repeatedly addressed me by the wrong name.”
“Very poor service.. even after 20+ years banking with them they would do nothing to help out .. moving to another bank who have provided 1st class service in such a short time banking with them .. adios Halifax !”
“Worse bank ever. Avoid at all costs. Amwssy technical issues and then your stuck can't use your own money. What a absolute joke of a bank. Stay well clear”
“Been trying for 3 weeks for a paper copy of my current account monthly statement and I have had nothing but lies from Halifax, its lost in the post, the rubbish excuses they come out with. Now I will have to close my accounts with the Halifax bank and go to a bank that are more helpful without the paper statement I can't get my private pension paid into my account, as the pension company won't release the money and they won't accept an electronic statement for security reasons. Bye bye Halifax bank thanks for nothing.”
“Disgusting treatment from them shame as they need your custom to operate
Fine taking your money and holding your money, but no so fine at claiming money back for being scammed butting fake items that are being sold as genuine”
“Useles customer Team ,dodgy the Disputes you terrible they lead you up the garden and want you to do your own investigastion.They help you to lose money dodgy service ive reported them.The Irish Team are hopeless kingdergarden workers lazy make to many mistakes.”
