Joules Reviews

Name: Joules
Rating: 2.40

2.4 Rating 163 Reviews

33 %

of reviewers recommend Joules

2.4

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Joules:

Living the Good Life Joules Clothing sell high quality women’s, men’s and children’s clothing and accessories
Clothes to live the good life. Practical, wholesome and stylish. Classic, soft and easy to wear. Traditional, of course, but then there’s the twist. With exclusive prints, finishing touches and quirky little extra details, Joules always turns heads and wins hearts.We started in 1980 at county shows selling country clothes. So outdoor living and British traditions are double stitched into the Joules brand. In 1999 we started the Joules own brand, and the pitter patter of our kids’ range arrived in Spring 2005, these days known as Little Joule.

Visit Website

Phone:

0845 2507170

Write Your review

Tell us how Joules made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Joules 1 star review on 1st December 2021

Sanj Solanki

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a regular customer of Joules, was disappointed that I had trouble ordering pyjamas with a 40% discount. The order wouldn't go through, and on trying the next day, the discount was no longer available... not good”

Helpful Report

Posted 2 years ago

“Horrendous service! Avoid at all cost if you have any expectation of actually receiving goods that you have paid for. If you like receiving generic & disinterested emails in response to your very valid complaint then go ahead & waste your money at Joules. Shockingly poor ‘service’ They are unable to deliver items via Collect plus and lead you a merry dance where they say they will email you back, but don’t & they will contact Collectplus, but don’t. The only thing they actually do is take your money. Spend elsewhere! So many better companies have better products, deliver quickly, successfully & often for free!”

Helpful Report

Posted 2 years ago

“Hello I’m sending this on behalf of my wife normaredford@hotmail.com. She as been a customer for a while now but she was annoyed when she had to pay to send a returns Parcel back. You could be loosing a good customer. Kind. Regards John Redford.”

Helpful Report

Posted 2 years ago

“I have been shopping at Joules for years. I truly would like to say that I love Joules 💚. The clothes quality is amazing, the colours and styles are fabulous 💙. The whole experience of purchasing on line or at the store, delivery process, packaging it is a wonderful journey itself. I buy a lot of clothes for my nephew and niece as they are so beautiful and such a fun for them. The perents love it💚💙😘. Thank you Jouls, thank you ALL Teams at Jouls and thank you Royal Mail for such amazing customer experiences always. I wish you all the best in the future and I continue to be your loyal customer. Regards Magdalena 💚💙😘😘😘”

Helpful Report

Posted 2 years ago

“Excellent quality.Clothing is true to size. Easy website( essential for the older age group…… me).You get what you pay for in regarded to prices.”

Helpful Report

Posted 2 years ago

“Bought the bee tunic recently. Poor quality, all bobbles already. Very disappointing. Don't think I will be buying again.”

Helpful Report

Posted 2 years ago

“Non-existent customer service. The package was delivered to the wrong state, as far as I can tell. It looks like the state code (e.g., CA) was missing from the package label, based on the "proof" of delivery email I received. Is that even possible--for a package to be delivered without a state listed in the address? Anyway, something went wrong and I never received the package. I've reached out to customer service three times in the intervening 2 months and have have yet to receive a reply.”

Helpful Report

Posted 2 years ago

“Item bought white t-shirt, excellent quality only problem too tight ( my own fault for not trying on in shop) nearest store to me over 80 miles away. Sent by post for a refund, waited for 20 days no refund so called Joules direct. What can I say excellent service, money in my account within a few hours and a lovely surprise gift arrived by post this morning, thank you to the wonderful helpful lady on the phone and to Joules.”

Helpful Report

Posted 2 years ago

“Shoppers attention. It's very hard to reach Joules customer service. I finally reach them via online chat, and I was told because I didn't keep the proof of return label, they cannot give me refund. I used the return slip the company generated, how can they not having the return label they generate? Do you believe on a company level, they handle things like this? It's like a fraud to me. Will never ever buy from this company.”

Helpful Report

Posted 2 years ago

“The fact they don't refund delivery charges when items are returned is so off putting! Won't be ordering online again”

Helpful Report

Posted 2 years ago

“They delivered the wrong item. When I wanted to talk, after many attemps that failed, I was referred to “management”. That was two weeks ago. No response at all.”

Helpful Report

Posted 2 years ago

“Dreadful customer service. Have been shopping with them for over 2 yrs but of late the quality has dropped & when I had an issue with an order, they just didn't want to know. Now I'm out of pocket by £60 and they just get away with it. Shall be buying from Sea Salt or White Stuff.”

Helpful Report

Posted 2 years ago

“Three times in the last 6 weeks I have ordered items and paid for them only to be informed that they cannot fulfill the order. A refund is processed (but takes a few days to received) but there is no explanation as to why they have cancelled my order. Can't get an answer when you phone, just "it probably isn't in stock" - what is really infuriating is that the item is still in stock online and they were happy to take my new order! I won't be buying from them again.”

Helpful Report

Posted 2 years ago

“A real shame that a company which built a brand on good quality clothing has clearly sacrificed customer service in the chase for profit. I purchased a number of items specifically for a birthday and ordered in good time with the next day delivery to store expectation as displayed on their website, unfortunately 8 days later, despite Joules acknowledging and confirming the order, nothing has arrived, and after speaking to their alleged Customer service agents on 4 occasions, nothing has happened other than "We will be in touch with you" "Management are looking into it" etc etc, obviously nobody contacts me or responds in any way. Very poor customer service, but they pride themselves on a barrage of bland, generic pointless emails telling you nothing of importance and seeking feedback which they clearly do not learn from. Such a shame, but maybe a sign of the times.”

Helpful Report

Posted 2 years ago

“dreadful non existent customer service chat / phone and emails a total car crash . refunds take longer than other companies too! clothes good but i wonder how may customers will avoid them when the contact/ customer service is so bad. i am still waiting for any response left on live chat and email ! phones were all busy!”

Helpful Report

Posted 2 years ago

“Non existent stock control! On 3 December 2021, I order several Christmas presents on line from joules, the order was accepted and money taken. I ordered all my presents on line this year as I have recently broken my hip and was unable to travel to the shops. I was very disappointed that over 2 weeks later I received 2 emails from joules saying that you could not fulfil my order. Imagine my disappointment at not having the items I wanted and not having enough time to go on line to find alternative replacement gifts. I cannot understand how joules can take on line orders and not know their stock count at the time the order was placed, when all other companies appear to know if they can fulfil their orders or not immediately an order is placed ? This is not the first time this has happened to me, whereby I ordered on line in September 2021 a child’s coat as a gift, again the order and money was taken, I told my son I had bought the coat for my granddaughter and for him to not buy her one. Imagine my upset and embarrassment when again after 2 weeks I had the money returned and informed it was out of stock and could not give my granddaughter the coat I promised. I am very disappointed in the service provided by joules in not fulfilling orders”

Helpful Report

Posted 2 years ago

“I ordered a jacket on 15 December hoping it would arrive for Christmas in fact I even purchased a hat to match. I was told I would receive the jacket in 2 days if I had the jacket sent to the store however, because of Covid, I thought it would be safer to have it delivered to my home address and the assistant told me it would take up to 7 days. A week has now gone past, and it doesn’t look as if I am going to receive my jacket for Christmas. As I have not received a confirmation of my order, I rang customer services and they have told me I won’t receive my jacket until 31 December! Joules were quick to take my money but to take up to 2 weeks to post it is ridiculous. I have read on social media that Joules keep people waiting weeks for their order and then say it is out of stock. I will never buy anything from Joules again.”

Helpful Report

Posted 2 years ago

“Dreadful customer service cannot reach them by chat line email or phone Have not received my parcel cannot track it as no tracking number They took the money quickly though!!!”

Helpful Report

Posted 2 years ago

“Wish I had read these reviews before I ordered. - Order placed Nov 28 - Shipping notification Dec 8 - Refund notification Dec 15 without explanation”

Helpful Report

Posted 2 years ago

“Great quality products.”

Helpful Report

Posted 2 years ago

Joules is rated 2.4 based on 163 reviews