Prestigia Reviews

Name: Prestigia
Rating: 3.66

3.7 Rating 757 Reviews

69 %

of reviewers recommend Prestigia

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Phone:

FR +33 (0) 1 79 97 26 03

Location:

Office 5434, PO Box 6945, London United Kingdom
W1A 6US

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Prestigia 1 star review on 2nd December 2024

Anonymous

Anonymous // 01/01/2019

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“I canceled my reservation two days after I made this reservation. They responded by email confirming the refund. Electronic refunds should take a few minutes. People have been working remotely for a year and a half. There is no excuse for not processing a credit card refund. I get email responses with excuses. Do not book through Prestigia.”

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Posted 3 years ago

“Prestigia is out to scam people. I booked three rooms at the Mirage in Las Vegas 5 months ago through Prestigia. I canceled the reservation several days after it was made, and the cancellation was free. Prestigia said they would refund my deposit but I have been waiting 5 months. You cannot get ahold of these people. Tell everyone not to book reservations through this company.”

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Posted 3 years ago

“THE WORST CUSTOMER SERVICE I HAVE EVER SEEN NEVER EVER PAY OR DEAL THIS COMPANY”

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Posted 3 years ago

“Terrible company. Avoid at all cost. They are extremely hard to contact when you need to do anything for you booking. Do not use. They took over $1,000 from me even though the hotel agreed to cancel so they just claims all the hotel money. What a scam.”

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Posted 3 years ago

“No refunds ever is the company’s policy!!! After doing some price compares, I found Prestigia offered the lowest rate on our group travel destination. I then referred Prestigia to my traveling group. My group purchased a total of six reservation (some with multiple rooms) at two different hotels with six months before the travel date. Unfortunately two of us needed to cancel and change our initial room reservations. The first person canceled within 48 hours and requested a refund. She was within the cancellation period and was offered a refund. But she was never pressed for the funds and only inquired once. I canceled one of the two rooms booked on my reservation with three months before the travel date (again within the cancellation period) and was told “due to COVID-19 refunds are taking longer to process”. Two months after the cancellation I sent several emails (because I could not reach anyone via phone) and was told it is being processed. Thankfully, we all arrived at our hotels and the check ins went great with no issues.. Upon returning from the trip I inquired again about my refund and was told “it is being processed”. Two weeks after the trip and after several additional emails, I received a reply that my refund would posted in 2-5 days. It’s been two weeks from that email and now I four months from refund request and I still have it to receive a refund. I contacted my credit card company and they state they could protest the charges, but I didn’t want to cancel the charge because I did receive half of the service (one of the two rooms). This could have been a five star review do to the great prices and ease of making reservations, but I will never use them again and I am still waiting for my refund.”

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Posted 3 years ago

“SCAM. The actual booking went through to the property, but when you need to take them up on their “free cancellation” it is a joke. First, despite my changing the language to ‘English’ multiple times, they continued to respond in French until I stated DISPUTE at which point they begged me not to do that. They then agreed to a refund but with no specific date except, some time in the not near future. With my pushing, they eventually agreed to 60+ days. With further pushing, they said they’d grant me “special” circumstances and it’d be 15+ days. At day 16, of course, it was 30+ days. Ultimately filed the dispute with my credit card company and they refunded me; never got a refund yet from Prestigia.”

Prestigia 1 star review on 31st July 2021

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Posted 3 years ago

“IT'S BEEN 2 MONTHS - NO REFUND, NO COMMUNICATION! Terrible (Non existent) Customer Service Wish I could rate them zero stars. We booked for 3 nights in Canberra 9 weeks ago and had to reduce it by 1 night. Tried to contact Prestigia mulitple times via email and phone (unsuccessfully) to amend our booking (didn't even want to cancel it!) but couldn't get hold of anyone. Ended up having to cancel the whole booking with Prestigia and rebook directly with the hotel, costing us hundreds of extra dollars! Have been trying to get hold of Prestigia every day for the past 2 months to get our money back, but no one is responding to my emails or answering the phone! Been on hold for over 1.5 hours over 15 times! Why is no one answering the phone or responding to emails??? We now can't afford to book a family holiday as Prestigia is holding our money!”

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Posted 3 years ago

“FRAUD!! I cancelled the booking within their cancellation policy. They said they are processing my refund. This was 26th June 2021. It’s going to be a month now, still don’t have my refund. Am going to report them. Complete fraud!”

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Posted 3 years ago

“We used a voucher provided by Prestigia.com to rebook further accommodation and was dissatisfied when we needed to cancel again due to travel restrictions to find out the terms for cancellation was different to our original condition with the results enabling us to receive no service for our money Would not use this site and in today’s world believe they just take your money and not provide satisfaction Not happy”

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Posted 3 years ago

“Prestigia is a SCAM. They offer free cancellation when you book but actually don’t in the fine print. You cannot actually call and speak to anyone and they dance around responses in email replies. DO NOT BOOK THROUGH PRESTIGIA….rip offs. Worst experience!!! They take your money!”

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Posted 3 years ago

“This is a scam!!!! DO NOT BOOK THROUGH THEM! I booked a hotel in Paris and tried to change my reservation. Called their service line twice, wrote to customer service. They don't answer requests and I have no idea if I have a reservation at all.”

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Posted 3 years ago

“Booked room for Las Vegas, there was a mistake in the reservation, so I requested cancelation. I am not sure if the mistake was on my end or theirs. I told them that I wanted refund as free cancelation was offered. I was told it would take a month to get it back to my card - instantly charged the card but a month to put it back?? I called the property, and they never had a reservation under my name. They charged me for a reservation that DID NOT EXIST!!! I called the US number and I get no help as their Customer Service flat out refused ANY type of assistance. Everything done through email and they have now stopped all contact with me. I have called the credit card company to have the charge canceled by opening a case. Even though their price might look enticing - DO NOT DO BUSINESS WITH THIS COMPANY!!!! 100% FRAUD!!!!! Fingers crossed that I get my money back. More scared that they have my information.”

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Posted 3 years ago

“Horrible service. Do not ever use this company, it is a scam. They say you will get a 100% refund if you cancel but they do not allow you to cancel. All contact numbers are international. When you call there is a 30-60 minute wait time and the customer service rep hangs up when you finally get through.”

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Posted 3 years ago

“DO NOT EVER BOOK A HOTEL ON THIS WEBSITE! They say that the booking is a 100% free of charge cancellation and then, if you cancel it, they will only offer credits on their website. It's not easy to use the credits, you have to call an agent by phone to book your trip, you cannot even do it by yourself directly on the website. Prestigia is pretty much the only website that offer free cancellation and don't refund you on your credit card. I had to contest the transaction with my bank for 2 hotel rooms and it worked after a few months but it was complicated. You should consider booking your trip with Agoda or SnapTravel, they will refund you on your credit card right away if you have to cancel your free cancellation booking.”

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Posted 3 years ago

“The worst experience I've had so far. Don't book hotel via this website. I booked a hotel in Miami like one month in advance. One week before my trip, I got an email from Prestigia that they were not able to confirm my reservation and they can cancel it or change it to another hotel. However, the new hotel where they offered me was a cheap hotel far from beach with low review score. I had to totally cancel my reservation and since it is now close to my trip, and its high season, all the prices have been gone up. It is not a reliable website and I hope to get my money back at least.”

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Posted 3 years ago

“Save yourself the headache and book elsewhere--a nightmare experience!! First, they double charged my booking, claiming it to "my error", as if someone would book two identical hotel stays at the same time. Even though it was clearly a result of their poor technical infrastructure, they said the refund would take 3 months and I personally had to keep pushing for this to happen sooner (ended up taking ~6 weeks). Then my reservation was CANCELED, I spent DAYS trying to figure out why and they had no answer, only to say "well it was resolved eventually".. after I myself spent time on the phone with the hotel and customer service to figure it out. Had I not had an urge to call my hotel and confirm the reservation, I would have had nowhere to stay upon arrival. In conclusion, absolutely terrible experience using Presitiga.”

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Posted 3 years ago

“I booked a reservation on 5/20/20 and was charged on 5/21/20 for a reservation in October. Because of COVID plans changed. I cancelled on 8/28/20 well before the October 6/20/220 deadline for it to be free cancellation. I still have not received a refund. I can not talk to anyone, I’ve been first in line on the telephone for for an hour and thirty minutes. Banging my head against the wall on this one. Guess I got screwed - buyer beware C.Kenner”

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Posted 3 years ago

“They took my money and when my husband and ai arrived at the hotel we paid for it had been out of business since before the pandemic. The company and the hotel will not answer the phone even though I was the next caller. I can't believe people are capable of this. It is disgusting. We were hundreds of miles from home. They even went out of their way to write a review about the hotel from 3 weeks ago and 10 months ago... It has not been open since the very beginning of 2020.”

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Posted 3 years ago

“I would give this company a zero if I could. I canceled my reservation for a summer hotel stay IN MARCH 2020. I was told to be understanding that due to the pandemic it would take up to 120 days to process my refund. When no refund was received I was told it would take 6 months. After 11 months and my persistence with emails, they said to send them banking information for a wire transfer which I did. It has been over a year and I still have not received a refund. Apparently, my information has been with the accounting department for some time. They do not answer their phones! The US branch goes through the motions of telling you what number caller you are periodically throughout the hold music, but when the music finally stops you sit through silence for about 10 minutes before it finally hangs up on you. This year I booked my hotel through the hotel website and then used the price on prestigia to get a price match guarantee from the hotel. I will never book through this company again.”

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Posted 3 years ago

“very bad company to deal with them. stay a way”

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Posted 3 years ago

Prestigia is rated 3.7 based on 757 reviews